What AI says about Microsoft

Data as of Oct 21, 2026Based on 56,252 AI responsesReviewed by

How we measure

AI summary

Microsoft is a global technology company providing enterprise software, Azure cloud infrastructure, Surface hardware, and Xbox gaming platforms. It is regularly recommended for industrial digital twin implementations, quantum-resistant encryption in cloud services, consumer electronics, and gaming subscriptions like Xbox Game Pass.

MicrosoftThis page8%
Mentioned in

8%

of AI answers about Microsoft and its rivals · since Jul 5

Mentioned in

  1. 1National Institute of Standards and Technology (NIST)Mentioned in 34%Avg. position 4.5
  2. 1DeloitteMentioned in 28%Avg. position 2.6
  3. 1MicrosoftMentioned in 24%Avg. position 8.9
  4. 4AccentureMentioned in 23%Avg. position 4.8
  5. 4Palo Alto NetworksMentioned in 21%Avg. position 10.3
  6. 4ISO/IEC 27001Mentioned in 20%Avg. position 3.3
  7. 4PwCMentioned in 15%Avg. position 4.3
  8. 4ZscalerMentioned in 15%Avg. position 12.0
  9. 10KpmgMentioned in 13%Avg. position 5.2
  10. 10EYMentioned in 13%Avg. position 5.4
  11. 10CIS ControlsMentioned in 10%Avg. position 2.6
  12. 10CyberSecOpMentioned in 10%Avg. position 4.4
  13. 10Cybersecurity and Infrastructure Security Agency (CISA)Mentioned in 10%Avg. position 5.3
  14. 10CloudflareMentioned in 9%Avg. position 14.7

Topics where AI mentions Microsoft

TopicMentioned in · on this topic

Microsoft in AI’s own words

Question: I'm looking for a way to manage software updates and patches across all company computers automatically.

ChatGPT SearchOct 21, 2026

whether they're managed through Microsoft Intune, Active Directory, or another endpoint-management platform.

Ask ChatGPT yourself (opens in a new tab)

Question: As a B2B firm selling to large accounts, which CRMs handle account hierarchies, multiple contacts per account, and complex opportunities best?

Google AI ModeOct 21, 2026

Are you already committed to an ecosystem like Microsoft or Google Workspace?

Ask Google AI Mode yourself (opens in a new tab)

Question: As a B2B firm selling to large accounts, which CRMs handle account hierarchies, multiple contacts per account, and complex opportunities best?

Google AI ModeOct 20, 2026

Deep integration with the broader Microsoft ecosystem (Excel, Teams, and Copilot AI)

Ask Google AI Mode yourself (opens in a new tab)

Where AI mentions Microsoft

Position in answers

  • Named first11%
  • 2nd or 3rd24%
  • Later65%

Each engine’s share of its own answers across Microsoft’s markets · since Jul 5

  • ChatGPT Search10%
  • Google AI Mode6%

Insights for Microsoft

Week of Oct 5–11

  • Gap between platforms: A 10.1-point platform gap for Microsoft in Personal Laptops and Chromebooks: ChatGPT Search 17.5%, Google AI Mode 7.4%
  • Gap between platforms: The platform gap in Sports Betting Odds & Tracking Tools narrowed: Google AI Mode 27%, ChatGPT Search 13.5%
  • Gap between platforms: The platform gap for Microsoft in Grammar and Writing Checker Tools narrowed to 14.1 points, ChatGPT Search ahead

How AI describes Microsoft

  • pricing76% of the answers comparing Microsoft on pricing rate it better than a rival, 24% worse. Includes “cost”, “cost-effectiveness”, “cost-effectiveness and operational efficiency”, “cost effectiveness”, “cost overhead”.
  • customer serviceAI is mixed on customer service: 33% of the answers comparing Microsoft rate it worse than a rival, 68% better. Includes “customer service ranking”, “customer support”, “customer support accessibility”, “customer support and consumer policies”, “customer support approach”, “customer support reputation”, “customer service approach”, “dedicated server support”, “innovative support”, “offline support”, “overall support”, “support”, “support experience”, “support flexibility”, “support infrastructure”, “support options”, “support quality”, “support structure”, “support system quality”, “traditional support”.
  • market share97% of the answers comparing Microsoft on market share rate it worse than a rival, 3% better.

36% of analyzed statements about Microsoft are positive, and it is the pick in 99% of recommendations.

Common descriptions

excellent · best · strong · robust · recommended · microsoft-centric

Sources AI cites

microsoft.com 13%Other sites 87%

The page AI cites most for Microsoft