What does AI recommend for customer feedback survey software?

Delighted ranks first in the current canonical leaderboard with a 12.22% mention rate across AI platforms in April 2026. AskNicely and Survicate follow as AI models increasingly differentiate between lightweight survey tools and heavy customer success platforms.

Which customer feedback survey software brands appear most in AI answers?

Across 2,574 AI responses, Delighted is mentioned most, named in 52% of them, followed by Survicate (44%) and Qualtrics (41%).

How does Parse rank these brands?

Parse measures each brand's mention rate — the share of answers naming it — across 2,574 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.

How does a brand enter this ranking?

Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.

Best customer feedback survey software, according to AI

Data as of Aug 25, 2026 · Based on 2,574 AI responses · See how Parse measures this

Customer Feedback Survey Software

394 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best Customer Feedback Survey Software, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	DelightedFrequently recommended for fast setup and simple automated survey workflows.	Frequently recommended for fast setup and simple automated survey workflows.	52%
2	SurvicateNoted for in-app targeting and broad native integration ecosystems.	Noted for in-app targeting and broad native integration ecosystems.	44%
3	QualtricsPositioned for enterprise experience management and advanced predictive analytics.	Positioned for enterprise experience management and advanced predictive analytics.	41%
4	SurveyMonkeyDescribed as a versatile default for general-purpose feedback collection.	Described as a versatile default for general-purpose feedback collection.	40%
5	AskNicelyHighlighted for real-time frontline feedback and closed-loop automation.	Highlighted for real-time frontline feedback and closed-loop automation.	34%
6	Zonka FeedbackRecommended for multi-channel collection and AI-driven sentiment analysis.	Recommended for multi-channel collection and AI-driven sentiment analysis.	32%
7	RefinerFavored by product-led SaaS teams for contextual in-app surveys.	Favored by product-led SaaS teams for contextual in-app surveys.	30%
8	SurveySparrow		28%
9	Nicereply		26%
10	ZendeskSuggested for support teams needing native ticket-closure triggers.	Suggested for support teams needing native ticket-closure triggers.	23%
11	Simplesat		20%
12	HubSpot		20%
13	Salesforce		17%
14	Typeform		16%
15	Gainsight		15%
16	SatisMeter		14%
17	Medallia		14%
18	Retently		13%
19	ChurnZero		12%
20	Intercom		10%
21	Totango		9%
22	Zapier		9%
23	InMoment		9%
24	Freshworks		8%
25	Alphabet		8%
26	Jotform		8%
27	Vitally		7%
28	Hotjar		7%
29	SurveyVista		7%
30	Qualaroo		6%
31	Zoho		6%
32	SurveySensum		6%
33	Wootric		6%
34	CustomerGauge		5%
35	SmartSurvey		5%
36	Productboard		5%
37	GetFeedback		5%
38	Pendo		4%
39	ZendeskSuggested for support teams needing native ticket-closure triggers.	Suggested for support teams needing native ticket-closure triggers.	4%
40	Atlassian		4%
41	ClientSuccess		4%
42	Microsoft		4%
43	Canny		3%
44	Connectwise		3%
45	Custify		3%
46	Segment		3%
47	Planhat		3%
48	UserVoice		2%
49	1Flow		2%
50	Make		2%
51	Userpilot		2%
52	Formbricks		2%
53	SurveyNinja		2%
54	Help Scout		2%
55	ProProfs Survey		2%
56	Sogolytics		2%
57	Trustmary		2%
58	NPS.today		2%
59	Survio		2%
60	Surveyapp		2%
61	Featurebase		1%
62	Tidio		1%
63	QuestionPro		1%
64	Beamer		1%
65	Front		1%
66	Opin		1%
67	Netigate		1%
68	ClearlyRated		1%
69	UserSnap		1%
70	Customer Thermometer		1%
71	SurveyLab		1%
72	Gegi		1%
73	Sprinklr		1%
74	LimeSurvey		<1%
75	Lumoa		<1%
76	VWO		<1%
77	Customer Alliance		<1%
78	Marcom Robot		<1%
79	Notion		<1%
80	Enterpret		<1%
81	Monday		<1%
82	Deskpro		<1%
83	SightMill		<1%
84	Workato		<1%
85	Sopact		<1%
86	ScaleMath		<1%
87	Callexa		<1%
88	UserFeedback		<1%
89	Affiniv		<1%
90	ProductFruits		<1%
91	Extend		<1%
92	ProdPad		<1%
93	Blix		<1%
94	Linear		<1%
95	Bland		<1%
96	Aha!		<1%
97	LaunchNotes		<1%
98	Autotask PSA		<1%
99	Alchemer		<1%
100	Ozonetel		<1%