Data as of Oct 8, 2026A topic in Customer Feedback Survey Software.
Reviewed by Dimitry Apollonsky
ChatGPT SearchOct 8, 2026
If your main requirement is “send a 1-click CSAT survey automatically when a support ticket is resolved”, I’d shortlist Nicereply first.
| Tool | Best for | Approx. starting price* | Post-ticket CSAT |
|---|---|---|---|
| Nicereply | Best overall for support teams | $59/mo annually | ✅ |
Can you suggest some low-cost software options for triggering customer satisfaction surveys immediately after closing a support ticket?
I need an inexpensive way to automatically email CSAT surveys to customers once their support tickets are resolved. Any recommendations?
| More customizable surveys/reporting |
| $109/mo annually |
| ✅ |
| Survicate | CSAT + broader product/website surveys | $56/mo annually | ✅ |
| Zendesk | If you already use Zendesk | Included in higher-tier plans | ✅ Native |
| SurveyMonkey | General-purpose surveys & advanced research | Varies | ✅ Via integrations |
*Prices are current/recent published figures and can vary by billing cycle, response volume, and plan.
Nicereply is particularly well suited to your use case because it integrates with help desks and can send a survey when a ticket is resolved. It supports CSAT, CES, and NPS, and its entry plan is around $59/month billed annually for 100 responses and 3 users.
Why I'd choose it:
If you're using Zendesk, I'd first check whether its native CSAT is sufficient rather than buying another tool. Zendesk can automatically send CSAT after a ticket is solved, and you can customize the delay and survey behavior.
If you're using Helpdesk by Help Scout, Intercom, etc., native CSAT may similarly be the most economical option. A recent comparison found that native help-desk CSAT is generally cheaper/simpler than adding a standalone survey platform.
SurveyMonkey is excellent if you need sophisticated surveys, branching, multiple channels, and broader customer research. It can trigger surveys from CRM/ticketing systems, including after cases close.
But for simply “ticket closed → ask customer how we did”, it's more machinery than you need.
Bottom line:
Nicereply if you want a dedicated, affordable CSAT tool.
Your help desk's native CSAT if it already supports it.
Survicate if you expect to expand beyond support tickets into website/product/in-app feedback.
If you tell me which help-desk/ticketing system you use (Zendesk, Freshdesk, Help Scout, Jira, Salesforce, Intercom, etc.) and roughly how many tickets you close per month, I can narrow this down to the cheapest/best option for your setup.
When it comes to triggering CSAT surveys automatically right after a support ticket closes, the best tool depends on whether you are already using a helpdesk with built-in features or if you need a specialized, lightweight add-on.
Top options that balance functionality and affordability include:
To help narrow down the best fit, tell me:
