Yes. The best option depends on which customer-success platform you use, but a few stand out:
AskNicely — particularly strong if you use ChurnZero or ClientSuccess. AskNicely can trigger NPS surveys from ChurnZero criteria and store the resulting feedback against the customer record in ChurnZero. It has similar synchronization with ClientSuccess.
SurveyMonkey — has a direct Gainsight CS integration. Survey responses can be synced into 360, including NPS, and the sync can be recurring.
Qualtrics — can integrate with Gainsight, allowing Gainsight events to trigger Qualtrics surveys and data to flow between the systems.
Vitally's own NPS — if your platform is Vitally, you may not need a separate survey vendor. Its NPS functionality is embedded in the customer record, with responses linked to accounts/contacts and available for automation and reporting.
Gainsight Surveys — if you're on Gainsight CS, its native survey tool supports NPS and puts scores directly into C360/R360, where they can also affect health scores and trigger CTAs.
If you tell me the name of your customer-success platform (e.g. Gainsight, ChurnZero, Totango, Vitally, ClientSuccess), I can give you the best 2–3 survey tools that feed NPS back into it, including whether the integration is two-way, native/API/Zapier, and approximate pricing.
Many dedicated survey and feedback tools plug directly into Customer Success Platforms (CSPs) like Gainsight, ChurnZero, Totango, or Vitally to pipe Net Promoter Score (NPS) data straight into the customer’s profile.
Top survey providers that feed NPS scores back into a CSP include:
Delighted (by Qualtrics): Known for hyper-fast, single-question NPS, CSAT, and CES distributions via email, web, and SMS. It features native and API-driven syncs to push scores directly into major enterprise platforms.
AskNicely : Built specifically around the NPS framework for service and SaaS businesses, featuring real-time feedback loops and robust integrations to update customer health scores in platforms like Gainsight and ClientSuccess.
Survicate : A versatile survey tool offering targeted in-product, email, and link NPS surveys with direct integrations to customer success and CRM software to map feedback directly to account profiles.
SurveyMonkey : Enterprise tiers support scheduled or recurring data syncs and native connectors (such as the Gainsight SurveyMonkey Connector ) to aggregate score metrics inside your 360-degree customer views.
Qualtrics XM : A heavy-hitting enterprise experience management suite that connects with complex CS operations (via API or custom workflow connectors like Gainsight-Qualtrics Integrations ) to route feedback and trigger playbooks.
Native CS Surveys (Alternative Approach): Many modern CSPs—such as Gainsight, ChurnZero , and Vitally —actually have built-in survey and in-app NPS engines, entirely removing the need for a third-party tool.
To narrow this down, let me know:
Which specific Customer Success Platform are you currently using?
Do you prefer in-app surveys, email/SMS delivery , or both?
Yes. The right vendor depends on which customer-success platform you use, because some have native NPS and others accept NPS data from third-party survey tools.
A few common options:
Gainsight — has its own NPS/survey capability, and its Rules Engine can also ingest NPS responses from external survey systems.
ChurnZero — has native NPS/CSAT/custom surveys, with responses usable in health scores and automated playbooks.
Totango — supports NPS/CSAT as part of its customer-success data model.
AskNicely — a dedicated NPS platform with integrations that can push feedback into other systems; its strongest documented integration is Salesforce.
Delighted — historically a popular lightweight NPS/CSAT tool, although its current product/availability situation has changed, so I'd verify it before considering it.
If you tell me the name of your customer-success platform (e.g. Gainsight, ChurnZero, Totango, Planhat, Vitally, ClientSuccess, etc.), I can identify the NPS tools that actually feed scores and verbatim responses back into it, including whether the integration is native, one-way, two-way, or requires Zapier/API.
Several dedicated Net Promoter Score (NPS) and customer feedback platforms offer native or API-driven integrations that automatically feed response data back into major Customer Success Platforms (CSPs) like Gainsight, Totango, ChurnZero , or Vitally.
Standalone NPS Tools with CS Platform Integrations
Delighted (by Qualtrics): Offers robust integrations with CRM and customer success systems to sync NPS feedback directly into account profiles.
Wootric (by InMoment): Built specifically for SaaS and product-led growth, tracking in-app and email micro-surveys and syncing scores straight into your CS workflows.
Retently: Focuses on automated NPS campaigns for B2B and SaaS, featuring direct sync options with leading customer success and CRM software.
Zonka Feedback: Provides multi-channel NPS surveys (email, SMS, in-app) with webhooks and integrations to route customer sentiment data into external platforms.
Qualtrics XM: Enterprise-grade feedback suite that can pipe granular customer experience and promoter data via API connectors to customer success operational hubs.
Native Built-in Alternatives
Many modern Customer Success Platforms bypass the need for a separate third-party tool entirely by including native survey engines built directly into their product suite:
ChurnZero: Features built-in in-app and email NPS surveys that instantly update customer health scores.
Gainsight: Uses native survey modules (or robust connectors to third-party tools) to blend feedback scores directly into customer health scoring models.
If you share which specific customer success platform your team uses, I can tell you whether a native module exists or which third-party tool offers the cleanest integration for it.
