What AI says about Freshworks
Data as of Oct 22, 2026Based on 22,982 AI responses
Reviewed by Dimitry Apollonsky
AI summary
Freshworks provides cloud-based software spanning IT service management, customer support, sales, and marketing automation. It is regularly recommended for mid-size teams replacing hardware spreadsheets with IT asset management, as well as businesses seeking help desks with knowledge base chatbots and onboarding workflows.
Mentioned in
9%
of AI answers about Freshworks and its rivals · since Jul 5
Where Freshworks ranks in AI
MarketRank · Mentioned in
- AI Customer Support Chatbots#10 · 10%
- CRM and Sales Pipeline Software#5 · 17%
- AI Knowledge Base & Slack Assistants#7 · 12%
- Automated CRM Data Entry Tools#8 · 14%
- Help Desk & Ticketing Software#9 · 14%
- CRM Telephony Integration Software#13 · 13%
- Sales Forecasting and Revenue Intelligence Software#14 · 8%
- IT Helpdesk and IDP Platforms#17 · 8%
- Customer Success & Churn Prediction Platforms#18 · 5%
- CRM Software Platforms#21 · 4%
- No-Code AI Chatbot Platforms#21 · 5%
- Sales Enablement and Engagement Platforms#21 · 6%
Topics where AI mentions Freshworks
TopicMentioned in · on this topicRank
- No-code AI agent for helpdesk integrationAI Customer Support Chatbots18%Rank #4
- AI ticket reply drafting agentsAI Customer Support Chatbots18%Rank #5
- AI-to-human handoverAI Customer Support Chatbots15%Rank #6
- Multilingual AI help center softwareAI Customer Support Chatbots11%Rank #8
- AI automation for customer order inquiriesAI Customer Support Chatbots1%Rank #28
- Small business CRM automationCRM and Sales Pipeline Software68%Rank #1
- ITSM platform with faster deploymentIT Helpdesk and IDP PlatformsFew answers58%Rank #1
- High-volume deal managementCRM and Sales Pipeline Software22%Rank #2
- CRM software with customer success support for small businesses
- Customer success CRM
- CRM software with website chat integration
- Affordable simple CRM for small sales teams with email integration
- Email tracking and inbox integration
- Affordable forecasting and quota management
- Small team workflow automation
- Free CRM software
- Office asset tracking
- Sales pipeline management
- Mobile-friendly CRM
- Affordable CRM for small businesses integrating with email
- Simple CRM for non-tech-savvy reps
- CRM software for sales teams with email integration
- CRM onboarding and customer support
- Lightweight CRM for small sales teams
- Easy to set up CRM for small business sales managers
- Flexible call center subscriptions
- Separate inbound and outbound sales workflows
- Affordable CRM for small teams
- Knowledge base chatbot
- Budget-friendly CRM with automation for startups
- IT and development team support
- Scalable CRM for startups
- Omnichannel contact center
- ITIL-aligned IT service management
- IT ticketing with asset management
- IT ticket system
- Support platform for chat and tickets
- User-friendly CRM for small sales teams
- Automated B2B data collection
- CRM sales engagement tools
- Quick CRM setup
- Pipeline progress tracking
- Sales pipeline software for small teams
- Knowledge base ticket support
- First CRM for a small team
- User-friendly service catalog creation
- B2B lead data enrichment
- Incident management with audit and access controls
- CRM with native phone integration
- Affordable applicant tracking systems for developer screening
- Marketing-automated sales CRM
- Affordable helpdesk and ticketing
- CRM for startups with high-volume records
- B2B lead prospecting
- Mid-sized business IT asset management
- Sales CRM with forecasting and reporting
- Built-in email sequences
- CRM for retail
- Contact data enrichment
- CRM with role-based permissions and audit logs for compliance
- CRM with native networking integration
- API-first CRM for sales teams
- Real estate CRM flat pricing
- Help desk software
- Telephony integration with CRM call recording
- No-code chatbot builder
- CRM integration marketplace
- Real-time agent assistance
- Pre-handoff data collection
- Lead scoring software
- CRM for service businesses
- Automated activity capture
- Internal wiki software
- Partner pipeline management
- CRM with approval workflows
- Budget CSAT survey tools
- CRM for teams with CPQ integration
- Lead routing software
- CRM marketing automation integration
- Customer-facing knowledge base
- Offline-capable CRM
- Self-service help center with AI search
- IT vendor management
- Employee onboarding software
- AI post-mortem generation
- Hosted status pages
- Mentioned in
- best sales forecasting software for small businesseson this question71%
- We use a major helpdesk software. Who offers a chatbot that can resolve tickets by reading our knowledge base within that helpdesk?on this question48%
Excerpts where Freshworks appeared in the AI's answer
Google AI ModeSep 22, 2026, Google AI Mode Freshdesk (Freshworks) - Utilizes Freddy AI Agent , which reads solution articles and knowledge bases
Google AI ModeSep 20, 2026, Google AI Mode Freshworks (Freshdesk / Freddy AI): Uses its native "Freddy AI Agent" to read existing helpdesk knowledge base articles
- As a company focused on customer success, which CRMs combine support ticket tracking and health scoring with sales data in one system?on this question50%
Excerpts where Freshworks appeared in the AI's answer
Google AI ModeSep 21, 2026, Google AI Mode Freshworks offers tight synchronization between Freshsales CRM and Freshdesk support ticketing.
Google AI ModeSep 13, 2026, Google AI Mode Freshworks (Freshsales Suite + Freshsuccess): Freshworks combines its sales CRM (Freshsales ) with robust support ticketing (Freshdesk ) and dedicated customer success/health-scoring architecture (Freshsuccess ).
How AI describes Freshworks
Common descriptions
affordable · good · intuitive · ai-powered lead scoring · strong · clean interface
Tone of AI’s statements about Freshworks
- Positive54%
- Neutral42%
- Mixed2%
- Negative2%
Freshworks is the pick in 99% of AI’s recommendations.
Question: What’s the best multilingual AI help center out of the box?
Google AI ModeOct 20, 2026
Freshworks (Freshchat with Freddy AI) — Best for Omnichannel Global Support
Google AI ModeAsk Google AI Mode yourself (opens in a new tab)ChatGPT SearchAsk ChatGPT yourself (opens in a new tab)
Question: As a small business that can’t afford a failed rollout, which CRM vendors have the strongest customer success support for smaller customers?
ChatGPT SearchOct 19, 2026
My shortlist would start with HubSpot, Pipedrive, and Freshworks (Freshsales)
ChatGPT SearchAsk ChatGPT yourself (opens in a new tab)Google AI ModeAsk Google AI Mode yourself (opens in a new tab)
Question: As a Sales Manager, what's the best CRM for a small business that is easy to set up?
Google AI ModeOct 19, 2026
Freshsales (by Freshworks) : An out-of-the-box, productivity-driven sales CRM.
Google AI ModeAsk Google AI Mode yourself (opens in a new tab)ChatGPT SearchAsk ChatGPT yourself (opens in a new tab)
Where AI mentions Freshworks
Position in answers
- Named first1%
- 2nd or 3rd26%
- Later72%
Each engine’s share of its own answers across Freshworks’s markets · since Jul 5
- ChatGPT Search10%
- Google AI Mode7%
Insights for Freshworks
Since Jul 5
Gap between platforms: The platform gap for Freshworks in CRM and Sales Pipeline Software widened to 10.9 points, ChatGPT Search ahead
ChatGPT SearchChatGPT Search22%Google AI ModeGoogle AI Mode11%Gap between platforms: The Mentioned in is higher on ChatGPT Search than on Google AI Mode in AI Customer Support Chatbots
ChatGPT SearchChatGPT Search14%Google AI ModeGoogle AI Mode9%
Sources AI cites
freshworks.com 27%Other sites 73%
- Owned27%
- AI-Powered Customer & Employee Service Software | Freshworks · 7% (opens in a new tab)
- Freshsales: Streamlined Sales CRM Solution | Freshworks · 4% (opens in a new tab)
- Freshsales Pricing & Plans | Freshworks · 1% (opens in a new tab)
- Freshsales: Streamlined Sales CRM Solution | Freshworks · 1% (opens in a new tab)
- AI-Powered Customer Service Software | Freshdesk | Freshworks · 1% (opens in a new tab)
- Freshdesk Freddy AI · 1% (opens in a new tab)
- Freshworks Freddy AI · 1% (opens in a new tab)
- Freshdesk Customer Support Software Pricing & Plans | Freshworks · 1% (opens in a new tab)
- Freshsales: Streamlined Sales CRM Solution | Freshworks · 1% (opens in a new tab)
- Freshservice ITSM Software Pricing & Plans | Freshworks · 1% (opens in a new tab)
- 25%
- Freshworks review | TechRadar · 20% (opens in a new tab)
- Best help desk software of 2026 | TechRadar · 1% (opens in a new tab)
- Freshdesk CRM review | TechRadar · 1% (opens in a new tab)
- Best call center software of 2026 | TechRadar · <1% (opens in a new tab)
- Best small business CRM of 2026 | TechRadar · <1% (opens in a new tab)
- Want to improve ITSM workflows and efficiencies? Here are the top 5 AI features to look for | TechRadar · <1% (opens in a new tab)
- Freshsales CRM review 2025 | TechRadar · <1% (opens in a new tab)
- Best ITSM tool of 2026 | TechRadar · <1% (opens in a new tab)
- Zendesk Relate 2025 - live updates from the event as it happened · <1% (opens in a new tab)
- What does omnichannel in customer service actually mean, and why is it so important · <1% (opens in a new tab)
- 4%
- 5 Free Employee Onboarding Software For Small Businesses · 1% (opens in a new tab)
- Automate Employee Onboarding in Microsoft 365 · <1% (opens in a new tab)
- Cut sales follow-up from 4 hours to 4 minutes · <1% (opens in a new tab)
- Real Time IT Service Desk Analytics with Freddy AI | Freshservice · <1% (opens in a new tab)
- Don't Waste Money! 5 Best CRMs for Small Business & ... · <1% (opens in a new tab)
- 5 Best Employee Onboarding Software for Any Business · <1% (opens in a new tab)
- Engaging users with Virtual Agent via Issue Auto Resolution · <1% (opens in a new tab)
- SLA Automation: Control Your Customer Support Tickets · <1% (opens in a new tab)
- 10 Best CRM Software for Customer Service · <1% (opens in a new tab)
- How to set up Fin AI Copilot · <1% (opens in a new tab)
- 4%
- What are sales sequences? How to configure a sequence? : Freshsales · 1% (opens in a new tab)
- Freshsales | Freshsales Suite | Workflows : Freshsales · <1% (opens in a new tab)
- How to configure multiple deal pipelines? : Freshsales · <1% (opens in a new tab)
- Account Health Score Overview - Support : Freshworks · <1% (opens in a new tab)
- Onboarding and Setup : Freshsales · <1% (opens in a new tab)
- Submitting a ticket via the portal : Freshsales · <1% (opens in a new tab)
- Freshsales | Freshsales Suite | Workflows : Freshsales · <1% (opens in a new tab)
- Freshsales | Freshsales Suite | Preferred Pipeline : Freshsales · <1% (opens in a new tab)
- Connect your email | Freshsales | Freshsales Suite : Freshsales · <1% (opens in a new tab)
- How to use the Analytics Dashboard? : Freshsales · <1% (opens in a new tab)
- 2%
- Freddy solution article suggestions for ticket resolution : Freshdesk Support · <1% (opens in a new tab)
- Get Started with Freshdesk Omni : Freshdesk Support · <1% (opens in a new tab)
- Set up Freddy's Auto Triage to auto classify new tickets : Freshdesk Support · <1% (opens in a new tab)
- AI Agent Setup and Configuration in Freshdesk : Freshdesk Support · <1% (opens in a new tab)
- Build workflows: no code agentic workflows : Freshdesk Support · <1% (opens in a new tab)
- Build workflows: no code agentic workflows : Freshdesk Support · <1% (opens in a new tab)
- Set up and configure Email AI Agent : Freshdesk Support · <1% (opens in a new tab)
- 1%
- How we stopped drowning in support tickets using AI Agents · <1% (opens in a new tab)
- Reddit - Prove your humanity · <1% (opens in a new tab)
- Best CRM with Virtual Phone System and Shopify Integration ... · <1% (opens in a new tab)
- What does omnichannel customer service platform even mean because everyone says something different?? · <1% (opens in a new tab)
- Wake up Freshservice - Reddit · <1% (opens in a new tab)
- Which are the 5 Best CRM for sales automation in 2026 that actually saves time? : r/techsales · <1% (opens in a new tab)
- 1%
- The 8 best AI tools for support ticket triage in 2026 | eesel AI · <1% (opens in a new tab)
- A complete guide to the Freddy AI conversational knowledge base · <1% (opens in a new tab)
- An honest Freddy AI review for 2025: Features, pricing, and limitations · <1% (opens in a new tab)
- Your guide to the Freshdesk Freddy AI knowledge base · <1% (opens in a new tab)
- Freshservice ticket deflection: how to reduce IT tickets with AI (2026) · <1% (opens in a new tab)
The page AI cites most for Freshworks
