Data as of Sep 9, 2026 · Based on 3,265,539 AI responses across 10,525 prompts · See how Parse measures this
Delighteddelighted.comDelighted is a customer feedback software (Voice of the Customer) that collects, analyzes, and acts on feedback across the entire customer journey with AI built into its workflows. It unifies solicited surveys with unsolicited mentions from multiple channels and provides intelligent workflows and ticketing that automatically creates and routes cases in ServiceNow, Zendesk, or Salesforce, with role-based dashboards for executives, managers, and frontline users. It is no longer available as a standalone product and is now offered by Qualtrics, which provides similar fast feedback collection and AI-powered capabilities to drive loyalty and reduce service costs.
Parse Score
#3 of 113 in Customer Feedback Survey Software
Tone of voice
56% of how AI describes Delighted reads positive.
Words AI uses
AI reaches for simple · lightweight · automated when it describes Delighted.
Perceived strengths & weaknesses
AI praises Delighted for complexity and cost; it docks it on target_market.
Rivals
AskNicely is the brand AI weighs against Delighted most.
Sources
delighted.com shapes more of what AI says about Delighted than any other source, at 45% of its citations.
The market map
Customer Feedback Survey Software →Where AI ranks Delighted
Excerpts where Delighted appeared in the AI's answer
Delighted (by Qualtrics): Known for frictionless, ultra-fast one-question surveys
Delighted (by Qualtrics) : Known for ultra-fast, multi-channel NPS distribution
Excerpts where Delighted appeared in the AI's answer
Delighted — Best for Speed and Lightweight Simplicity . Owned by Qualtrics, Delighted lets you launch clean surveys quickly.
Delighted (by Qualtrics): Known for its ultra-fast, frictionless 1-question surveys via email, web, and SMS.
Excerpts where Delighted appeared in the AI's answer
Delighted : Known for ultra-fast, frictionless, email/web/in-app NPS distributions. It integrates seamlessly with major CS platforms and CRMs to map scores directly to account profiles.
Delighted (by Qualtrics) : A turn-key NPS platform known for its simple API and native integrations that sync scores back to customer success and support platforms instantly.
Excerpts where Delighted appeared in the AI's answer
Delighted is excellent if you want a clean survey experience without building a massive CX operation around it.
Delighted (Best for Ease of Use): Owned by Qualtrics, it provides a straightforward, user-friendly interface
Excerpts where Delighted appeared in the AI's answer
Delighted: Excellent for ultra-fast, frictionless, and clean one-question surveys delivered via email, web, or SMS.
Delighted (by Qualtrics): Known for extreme simplicity. It specializes in lightning-fast, transactional NPS, CSAT, and CES (Customer Effort Score) surveys via email, SMS, and web.
Excerpts where Delighted appeared in the AI's answer
Delighted is unusually attractive for a small team: it has a free tier with 25 responses/month, then starts at $19/month for 50 responses and $39/month for 100.
Delighted - Highly focused on simplicity, making it an excellent choice for small businesses looking for quick setup.
Excerpts where Delighted appeared in the AI's answer
Delighted — Great for fast, lightweight, and modern CSAT, NPS, and CES surveys across multiple channels.
Delighted — Historically a popular simple CSAT/NPS tool, but note that Qualtrics says Delighted is no longer available and has moved its offering into Qualtrics, so I wouldn't start a new implementation with it.
reddit.com · gethelpable.com · feedbackrobot.com · surveyninja.io
