What AI says about Delighted
Since Jul 5Updated Oct 27, 2026Based on 39,019 AI responses
Reviewed by Dimitry Apollonsky
AI summary
Delighted is a customer feedback platform from Qualtrics designed to collect and analyze sentiment through surveys across email, SMS, and web channels. It is regularly recommended for creating NPS and CSAT surveys with fast setup, automated workflows, and direct integrations that feed scores back into CRM and customer success platforms.
2%
of AI answers about Delighted and its rivals
The market map
Customer Feedback Survey SoftwareMentioned in
- #1tiedQualtricsMentioned in 50%Avg. position 5.8
- #1tiedSurvicateMentioned in 47%Avg. position 5.6
- #3tiedDelightedMentioned in 44%Avg. position 4.9
- #3tiedAskNicelyMentioned in 40%Avg. position 4.7
- #5SurveyMonkeyMentioned in 31%Avg. position 6.1
- #6tiedGainsightMentioned in 23%Avg. position 4.8
- #6tiedTypeformMentioned in 22%Avg. position 7.0
- #6tiedZendeskMentioned in 22%Avg. position 6.5
- #6tiedHubSpotMentioned in 22%Avg. position 7.7
- #6tiedMedalliaMentioned in 21%Avg. position 8.0
- #6tiedNicereplyMentioned in 20%Avg. position 5.0
- #12tiedSurveySparrowMentioned in 17%Avg. position 6.5
- #12tiedChurnZeroMentioned in 16%Avg. position 5.6
- #12tiedSimplesatMentioned in 15%Avg. position 5.1
Where Delighted ranks in AI
- Customer Feedback Survey SoftwareAI picks Qualtrics and 1 more about as often50%#3 of 189tied · 44%
- Voice of Customer Feedback PlatformAI picks Canny and 1 more about as often39%#15 of 257tied · 7%
- Customer Success & Churn Prediction PlatformsAI picks Gainsight most90%#24 of 137tied · 3%
- Online Survey & Form Builder SoftwareAI picks Typeform most61%#51 of 326tied · 1%
- Voice of Customer Text Analytics PlatformsAI picks Chattermill and 2 more about as often38%#77 of 366tied · <1%
Topics where AI mentions Delighted
- Survey tool integrating with customer success platformsCustomer Feedback Survey Software76%Rank #1tied#1tied
- AI picks mostMentioned in
- We need to track how our customers feel about our product. What's the best NPS tool with workflow automation?on this questionAI picks AskNicely most51%
Excerpts where Delighted appeared in the AI's answer
Google AI ModeSep 14, 2026, Google AI Mode Delighted is the best overall Net Promoter Score (NPS) platform for robust workflow automation
Google AI ModeAug 29, 2026, Google AI Mode Delighted — Best for Speed and Lightweight Simplicity . Owned by Qualtrics, Delighted lets you launch clean surveys quickly.
- I'm a CSM looking for the best integrated solution for running customer satisfaction and NPS surveys.on this questionAI picks Survicate and 2 more about as often48%
Excerpts where Delighted appeared in the AI's answer
ChatGPTAug 23, 2026, ChatGPT For a CSM who primarily wants to run NPS and CSAT without turning survey administration into a project, I'd start with Delighted.
Google AI ModeAug 19, 2026, Google AI Mode (Note: If you have previously used Delighted , keep in mind that its services were sunset by Qualtrics in mid-2026, forcing many mid-market CS teams to migrate to Survicate or SurveySparrow.)
- NPS and feedback software with roadmap integrationCustomer Feedback Survey Software7%Rank #9tied#9tied
- AI picks mostMentioned in
- We use a customer success platform. Who offers a net promoter score (NPS) tool that feeds data back to it?on this questionAI picks Delighted most81%
Excerpts where Delighted appeared in the AI's answer
ChatGPTSep 24, 2026, ChatGPT Delighted — historically a popular lightweight NPS/CSAT tool, although its current product/availability situation has changed, so I'd verify it before considering it.
Google AI ModeSep 20, 2026, Google AI Mode Delighted (by Qualtrics): Known for lightweight, fast NPS distribution
- Which tool is the best for creating and sending customer satisfaction (CSAT) or Net Promoter Score (NPS) surveys?on this questionAI picks Qualtrics and 1 more about as often55%
Excerpts where Delighted appeared in the AI's answer
ChatGPTSep 20, 2026, ChatGPT if you're considering old recommendations for Delighted, verify the current offering before choosing it—multiple recent sources report that Delighted was shut down/redirected to Qualtrics in 2026.
Google AI ModeSep 16, 2026, Google AI Mode Delighted is exceptionally clean and lets you spin up NPS, CSAT, and CES (Customer Effort Score) surveys in minutes with minimal friction.
- What's a good way to automate the collection and analysis of Net Promoter Score (NPS) feedback?on this questionAI picks HubSpot and 1 more about as often42%
Excerpts where Delighted appeared in the AI's answer
Google AI ModeSep 2, 2026, Google AI Mode or email/SMS for transactional or low-frequency interactions (via Delighted or Typeform).
Google AI ModeAug 25, 2026, Google AI Mode Tools like Delighted, Retently, or AskNicely plug directly into your CRM
- We use a customer success platform. Who offers a survey tool that feeds NPS scores back into this platform?on this questionAI picks Delighted and 1 more about as often70%
Excerpts where Delighted appeared in the AI's answer
ChatGPTSep 18, 2026, ChatGPT Delighted — sends survey results, including NPS scores and comments, back into Planhat
Google AI ModeSep 14, 2026, Google AI Mode Delighted (by Qualtrics): A streamlined feedback platform specializing in NPS, CSAT, and CES.
How AI describes Delighted
Common descriptions
simple · lightweight · fast · automated · excellent · quick
Tone of AI’s statements about Delighted
- Positive43%
- Neutral47%
- Mixed2%
- Negative8%
Question: where can i get CSAT software?
ChatGPTOct 7, 2026
Delighted is no longer a good option to start with; it was retired by Qualtrics on June 30, 2026.
ChatGPTAug 31, 2026
I wouldn't start a new implementation with Delighted without checking its current status
ChatGPTAsk ChatGPT yourself (opens in a new tab)Google AI ModeAsk Google AI Mode yourself (opens in a new tab)
Question: How can a Customer Success Manager proactively identify accounts at risk of churning? What tools help with this?
Google AI ModeOct 3, 2026
Solutions like Delighted or Qualtrics capture transactional or periodic feedback
Google AI ModeAsk Google AI Mode yourself (opens in a new tab)ChatGPTAsk ChatGPT yourself (opens in a new tab)
How prominently AI mentions Delighted
Position in answers
- Named first12%
- 2nd or 3rd25%
- Later64%
Each engine’s share of its own answers across Delighted’s markets
- ChatGPT2%
- Google AI Mode1%
Sources AI cites
delighted.com 44%Other sites 56%
- Your site44%
- Delighted is Now Qualtrics Customer Feedback Software (opens in a new tab) · 10%
- Delighted is Now Qualtrics Customer Feedback Software (opens in a new tab) · 10%
- Customer Satisfaction (CSAT) Software | Delighted (opens in a new tab) · 10%
- Delighted Mobile SDK: Create native in-app surveys (opens in a new tab) · 7%
- Customer feedback system pricing and plans – NPS/CSAT/CES (opens in a new tab) · 2%
- Customer Satisfaction (CSAT) Software | Delighted (opens in a new tab) · 1%
- Choosing the best NPS software to improve your customer experience (opens in a new tab) · 1%
- Best testimonial software to collect and publish customer ... (opens in a new tab) · 1%
- CSAT vs NPS vs CES: A customer satisfaction metrics comparison (opens in a new tab) · <1%
- NPS software - Net Promoter Score survey tool | Delighted (opens in a new tab) · <1%
The page AI cites most for Delighted
