What AI says about Zonka Feedback
Data as of Oct 27, 2026Based on 13,975 AI responses
Reviewed by Dimitry Apollonsky
AI summary
Zonka Feedback is a customer feedback platform that gathers surveys across channels such as email, SMS, and mobile apps alongside sentiment analysis and workflow automation. It comes up when teams search for tools to capture in-app feedback, run multichannel voice of the customer programs, and route NPS data into customer success workflows.
4%
of AI answers about Zonka Feedback and its rivals · since Jul 5
The market map
Customer Feedback Survey SoftwareMentioned in
- 1QualtricsMentioned in 50%Avg. position 5.8
- 1SurvicateMentioned in 47%Avg. position 5.6
- 3DelightedMentioned in 44%Avg. position 4.9
- 3AskNicelyMentioned in 40%Avg. position 4.7
- 5SurveyMonkeyMentioned in 31%Avg. position 6.1
- 6GainsightMentioned in 23%Avg. position 4.8
- 6TypeformMentioned in 22%Avg. position 7.0
- 6ZendeskMentioned in 22%Avg. position 6.5
- 6HubSpotMentioned in 22%Avg. position 7.7
- 6MedalliaMentioned in 21%Avg. position 8.0
- 6NicereplyMentioned in 20%Avg. position 5.0
- 12SurveySparrowMentioned in 17%Avg. position 6.5
- 12ChurnZeroMentioned in 16%Avg. position 5.6
- 12SimplesatMentioned in 15%Avg. position 5.1
- 12Zonka FeedbackMentioned in 15%Avg. position 7.0
Where Zonka Feedback ranks in AI
- Customer Feedback Survey Software#12 · 15%
- Voice of Customer Feedback Platform#15 · 8%
- Website Builder and Blogging Platforms#45 · 2%
- Voice of Customer Text Analytics Platforms#76 · 1%
- Online Survey & Form Builder Software#78 · 1%
- Competitive Intelligence Software Platforms#156 · <1%
- Customer Reviews & UGC Platforms#185 · <1%
Topics where AI mentions Zonka Feedback
- CSAT softwareCustomer Feedback Survey Software48%Rank #6
- NPS and feedback software with roadmap integrationCustomer Feedback Survey Software7%Rank #9
- NPS and customer satisfaction surveysCustomer Feedback Survey Software14%Rank #10
- AI picks mostMentioned in
- We need to track how our customers feel about our product. What's the best NPS tool with workflow automation?on this questionAI picks AskNicely most20%
Excerpts where Zonka Feedback appeared in the AI's answer
Google AI ModeAug 5, 2026, Google AI Mode Zonka Feedback : Best for Closed-Loop Ticket Automation . It excels at multi-channel delivery
- Budget CSAT survey toolsCustomer Feedback Survey Software11%Rank #16
- Survey tool integrating with customer success platformsCustomer Feedback Survey Software9%Rank #19
- In-app and mobile user feedback collectionVoice of Customer Feedback Platform18%Rank #10
- AI picks mostMentioned in
- Who offers "voice of customer" (VoC) surveys that integrate directly into mobile apps?on this questionAI picks Qualtrics most33%
Excerpts where Zonka Feedback appeared in the AI's answer
Google AI ModeOct 20, 2026, Google AI Mode Zonka Feedback : Offers a robust mobile app feedback SDK to trigger in-app surveys
Google AI ModeSep 20, 2026, Google AI Mode Zonka Feedback — Supports multi-channel feedback including in-app SDKs and mobile triggers to capture contextual customer sentiment and ratings.
- Intent-based sentiment analysisVoice of Customer Text Analytics Platforms5%Rank #14
- Aspect-based sentiment analysisVoice of Customer Text Analytics Platforms2%Rank #23
- Behavioral NPS surveys
- Market and consumer trend research
- Customer feedback sentiment analysis
- AI picks mostMentioned in
- best customer feedback tools for small businesseson this questionAI picks Typeform and 1 more about as often67%
- where can i get CSAT software?on this questionAI picks SurveyMonkey most46%
Excerpts where Zonka Feedback appeared in the AI's answer
Google AI ModeOct 25, 2026, Google AI Mode Zonka Feedback : Highly rated for multi-channel collection (SMS, WhatsApp, email, and web) with built-in analytics.
Google AI ModeOct 7, 2026, Google AI Mode Zonka Feedback : Multi-channel feedback tool for tracking customer satisfaction across digital and physical touchpoints.
- Which tool is the best for creating and sending customer satisfaction (CSAT) or Net Promoter Score (NPS) surveys?on this questionAI picks Qualtrics and 1 more about as often21%
Excerpts where Zonka Feedback appeared in the AI's answer
ChatGPT SearchAug 31, 2026, ChatGPT Search Zonka Feedback — best for operational CSAT: Worth considering if you want specialized customer-feedback workflows rather than a general-purpose survey builder.
ChatGPT SearchAug 27, 2026, ChatGPT Search Zonka Feedback — best for operational feedback: Worth considering if you want specialized CSAT/NPS workflows rather than a general survey platform.
- My goal is to collect feedback from multiple channels into one place. What's the best Voice of the Customer (VoC) platform?on this questionAI picks Medallia and 1 more about as often22%
Excerpts where Zonka Feedback appeared in the AI's answer
Google AI ModeAug 28, 2026, Google AI Mode Zonka Feedback - Best for: Mid-market teams wanting strong omnichannel collection + closed-loop workflows without an enterprise bloat.
Google AI ModeAug 24, 2026, Google AI Mode Zonka Feedback - Best for: Mid-market businesses looking for an intuitive, fast-to-deploy multi-channel tool.
How AI describes Zonka Feedback
Common descriptions
ai-powered · multi-channel · ai-driven · omnichannel · real-time · strong
Tone of AI’s statements about Zonka Feedback
- Positive70%
- Neutral29%
- Mixed<1%
- Negative1%
Question: where can i get CSAT software?
Google AI ModeOct 25, 2026
Zonka Feedback : Highly rated for multi-channel collection (SMS, WhatsApp, email, and web) with built-in analytics.
Google AI ModeOct 7, 2026
Zonka Feedback : Multi-channel feedback tool for tracking customer satisfaction across digital and physical touchpoints.
Google AI ModeAsk Google AI Mode yourself (opens in a new tab)ChatGPT SearchAsk ChatGPT yourself (opens in a new tab)
Question: Which tool is the best for creating and sending customer satisfaction (CSAT) or Net Promoter Score (NPS) surveys?
ChatGPT SearchAug 31, 2026
Zonka Feedback — best for operational CSAT: Worth considering if you want specialized customer-feedback workflows rather than a general-purpose survey builder.
ChatGPT SearchAsk ChatGPT yourself (opens in a new tab)Google AI ModeAsk Google AI Mode yourself (opens in a new tab)
How prominently AI mentions Zonka Feedback
Position in answers
- Named first6%
- 2nd or 3rd20%
- Later74%
Each engine’s share of its own answers across Zonka Feedback’s markets · since Jul 5
- ChatGPT Search2%
- Google AI Mode5%
Insights for Zonka Feedback
Since Jul 5
Gap between platforms: Google AI Mode mentions Zonka Feedback 8.4 points more often than ChatGPT Search in Customer Feedback Survey Software
Google AI ModeGoogle AI Mode20%ChatGPT SearchChatGPT Search11%
Compare Zonka Feedback
Sources AI cites
zonkafeedback.com 52%Other sites 48%
- Owned52%
- Mobile SDK For In-App Feedback | Zonka Feedback (opens in a new tab) · 7%
- 10 Best NPS Tools & Software Platforms in 2026 (opens in a new tab) · 6%
- NPS Surveys | AI-powered NPS Software | Online Net Promoter Score Tool (opens in a new tab) · 4%
- Zonka Feedback - AI Customer Feedback & Intelligence Platform (opens in a new tab) · 3%
- The 12 Best Voice of Customer (VoC) Tools in 2026 (opens in a new tab) · 3%
- Top 10 In-App Feedback Tools in 2026 to Collect User Feedback (opens in a new tab) · 3%
- AI-powered Customer Satisfaction (CSAT) Survey & Insights Software (opens in a new tab) · 3%
- Customer Feedback Tools for SaaS in 2026: Which Platforms Deliver the Best Product Insights? (opens in a new tab) · 2%
- 8 Best NPS Tools for SaaS Companies in 2026 [Top Platforms Reviewed & Compared] (opens in a new tab) · 2%
- Top 20+ Sentiment Analysis Tools & Software for 2026 (opens in a new tab) · 1%
- 3%
- The 6 Best Customer Feedback Analysis Tools for Small Businesses in 2026 (opens in a new tab) · 1%
- The 6 Best CSAT Tools That Link Satisfaction to Product Issues in 2026 (opens in a new tab) · 1%
- Voice of Customer Tools: A Product Team's Guide (opens in a new tab) · <1%
- The 6 Best Medallia Alternatives for Mid-Market Companies (opens in a new tab) · <1%
- The 6 Best Tools to Start a Customer Intelligence Program in 2026 (opens in a new tab) · <1%
- 2%
- 5 Best Customer Feedback Management Tools (Full Demo & Comparison) (opens in a new tab) · 1%
- 5 Best Customer Feedback Management Tools ... (opens in a new tab) · <1%
- What are the Best Customer Feedback Tools in 2026 to Improve CX & Drive Growth? - YouTube (opens in a new tab) · <1%
- 7 Best Survey Software Tools (UPDATED for 2026) (opens in a new tab) · <1%
The page AI cites most for Zonka Feedback
