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What AI says about Qualtrics

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Data as of Oct 13, 2026Based on 41,691 AI responsesReviewed by Dimitry Apollonsky

How we measure

qualtrics.com

AI summary

Qualtrics provides an experience management platform for gathering and analyzing customer, employee, and product feedback through surveys and omnichannel data. It is among the brands most often named when buyers search for advanced survey software, enterprise CSAT and NPS tools, or platforms to measure employee engagement.

QualtricsThis page6%

Products

Qualtrics in AI’s own words

Question: where can i get CSAT software?

Google AI ModeOct 7, 2026

Qualtrics : Provides comprehensive experience management and advanced CSAT software solutions backed by robust data analytics.

Ask Google AI Mode yourself (opens in a new tab)

How often AI mentions Qualtrics

Customer Feedback Survey Software

Aug 19SepOct 7

Mentions by AI engine

Since Jul 5

ChatGPT Search7%
Google AI Mode

Insights for Qualtrics

Weeks of Sep 21 – Oct 11, 2026

Gap between platforms: The platform gap for Qualtrics in Customer Feedback Survey Software widened to 19.1 points, ChatGPT Search ahead
Gap between platforms: The platform gap in Voice of Customer Feedback Platform widened: ChatGPT Search 29%, Google AI Mode 11.8%
Gaining: New leader in Customer Feedback Survey Software: Qualtrics, ahead of Survicate

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Mentioned in

6%

of AI answers about Qualtrics and its rivals. Since Jul 5

The market map

Customer Feedback Survey Software

Mentioned in

1QualtricsMentioned in 50%Avg. position 25.0
2SurvicateMentioned in 48%Avg. position 50.7
3DelightedMentioned in 46%Avg. position 27.1
4AskNicelyMentioned in 41%Avg. position 32.5
5SurveyMonkeyMentioned in 31%Avg. position 20.6
6TypeformMentioned in 23%Avg. position 32.0
7ZendeskMentioned in 22%Avg. position 6.8
7MedalliaMentioned in 22%Avg. position 73.8
9GainsightMentioned in 21%Avg. position 4.7
9HubSpotMentioned in 21%Avg. position 7.8
11NicereplyMentioned in 20%Avg. position 12.1
12SurveySparrowMentioned in 18%Avg. position 6.5
13Zonka FeedbackMentioned in 16%Avg. position 7.0
14SimplesatMentioned in 15%Avg. position 5.1

Where Qualtrics ranks in AI

Customer Feedback Survey Software#1

Voice of Customer Feedback Platform#4

In-app and mobile user feedback collection#5

Online Survey & Form Builder Software#5

Advanced survey logic and analysis#1

View 4 more markets

Question: where can i get CSAT software?

ChatGPT SearchOct 7, 2026

Qualtrics — if you're an enterprise and need sophisticated CX/VoC analytics.

Ask ChatGPT yourself (opens in a new tab)

Question: which is my top VOC analytics tool?

ChatGPT SearchOct 3, 2026

Qualtrics — stronger if your VoC program is primarily structured surveys and enterprise experience management.

Ask ChatGPT yourself (opens in a new tab)

4%

Named first37%
2nd or 3rd28%
Later35%

View 4 more insights across 4 markets since Aug 2

How AI describes Qualtrics

ease of useAI is mixed on ease of use: 60% of the answers comparing Qualtrics rate it worse than a rival, 40% better. Includes “complexity”, “complexity and configurability”, “complexity and cost”, “complexity and logic”, “feature complexity”, “learning curve”, “setup complexity”, “use case complexity”.

51% of analyzed statements about Qualtrics are positive.

Common descriptions

enterprise-grade · advanced · comprehensive · robust · powerful · sophisticated

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Sources AI cites

qualtrics.com 43%Other sites 57%

enterpret.com2%

cleverx.com1%

zonkafeedback.com1%

Topics where AI mentions Qualtrics

TopicMentioned inRank

Product concept testingOnline Survey & Form Builder Software84%#1
Advanced survey logic and analysisOnline Survey & Form Builder Software80%#1
Mentioned in
What is the best survey tool for a UX researcher that allows for advanced logic and analysis?84%
Excerpts where Qualtrics appeared in the AI's answer
ChatGPT Search ChatGPT Search
Qualtrics is probably the choice I'd investigate first if you regularly run complex quantitative UX studies.
ChatGPT Search ChatGPT Search
Qualtrics is the strongest choice if you expect to run sophisticated studies: complex branching/experimental designs, conjoint or MaxDiff, segmentation, statistical analysis, and open-text analysis.
NPS and customer satisfaction surveysCustomer Feedback Survey Software62%#1
Behavioral NPS surveysVoice of Customer Feedback Platform45%#2
UX participant recruitmentUser Research & Testing Platforms36%#4
Aspect-based sentiment analysisVoice of Customer Text Analytics Platforms42%#5
In-app and mobile user feedback collectionVoice of Customer Feedback Platform29%#5
QuestionMentioned in
Who offers "voice of customer" (VoC) surveys that integrate directly into mobile apps?Mentioned in 68%
Survey tool integrating with customer success platformsCustomer Feedback Survey Software41%#7
User research participant recruitmentUser Research & Testing Platforms10%#10
Multilingual form validationOnline Survey & Form Builder Software4%#11
360-degree feedback collectionEmployee Performance & Engagement Software11%#12
User journey mappingCollaborative Diagramming and Journey Mapping Software2%#16
Customer churn predictionPredictive Churn Analytics Software5%#23
Budget CSAT survey toolsCustomer Feedback Survey Software5%#23
Resident engagement platformsCivic Engagement and 311 Platforms4%#23
Review management softwareOnline Reputation Management Services2%#25
Market intelligence tools for enterprisesB2B Market & Sales Intelligence Tools8%#32
Cart abandonment analysisE-commerce Email Automation Platforms2%#34
Churn prediction platforms with model performance metricsPredictive Churn Analytics Software3%#39
Churn analytics tools with historical backtesting and risk score calibrationPredictive Churn Analytics Software2%#39
Supplier code of conduct questionnairesSupplier Sustainability & Compliance Platforms2%#39

Mentioned in
We use a survey platform. Who offers a text analysis tool that extracts sentiment from the open-ended responses?67%
Excerpts where Qualtrics appeared in the AI's answer
ChatGPT Search ChatGPT Search
Qualtrics — Qualtrics has text analytics capabilities for analyzing sentiment and themes in free-text feedback
Google AI Mode Google AI Mode
Qualtrics (Text iQ) : Provides an advanced native open-text analysis engine built directly into its ecosystem.
What is the best survey software?88%
I am looking for a tool that automates exit interviews and tracks long-term onboarding sentiment for data scientists; which vendors are the most effective for this?44%
Excerpts where Qualtrics appeared in the AI's answer
Google AI Mode Google AI Mode
Qualtrics (EmployeeXM) : Widely regarded as a premier choice for connecting exit feedback directly to earlier lifecycle stages.
ChatGPT Search ChatGPT Search
Qualtrics can automatically collect feedback at Day 1, Week 1 and 30/60/90-day milestones, automate exit feedback, and connect lifecycle data to engagement and attrition.
What is the best software for a pricing analyst to use for conducting conjoint analysis and other pricing research?90%
Excerpts where Qualtrics appeared in the AI's answer
ChatGPT Search ChatGPT Search
Qualtrics has conjoint, MaxDiff, concept testing, market research, and broader survey/research capabilities.
Google AI Mode Google AI Mode
Qualtrics (DesignXM) — Best for enterprise integration and scaled research.