Data as of Sep 16, 2026 · Based on 3,347,692 AI responses across 10,679 prompts · See how Parse measures this
7 of 8 measured questions
CSAT.AIcsat.aiCSAT.AI is a customer service QA and CX platform that uses AI-powered CSAT surveys, sentiment analysis, and generative AI to coach agents and proactively improve performance. It offers one-click Zendesk installation (and other platform integrations), multi-channel support (email, chat, SMS, social, phone), and real-time, patented AI scoring across QA, CSAT, and sentiment. The platform targets remote high-performing teams and claims to deliver 85%+ first-contact resolution, CSAT improvements up to 21%, and QA/training cost reductions up to 50%.
The market map · 5 of 100 labelled
Customer Feedback Survey Software →Where CSAT.AI ranks in AI
