Who AI recommends, and when it changes.
Data as of Apr 21, 2026 · Based on 15 AI answers · A buyer need in Customer Feedback Survey Software. · See how Parse measures this
AI assistants do not recommend a single best tool for NPS and customer satisfaction surveys. The market is highly contested, with , , , and appearing with equal frequency. Recommendations are highly dependent on the user's specific context, such as company size, technical needs, or focus on churn management.
Recommendation share
Survicate leads at 20% of AI recommendations; Delighted follows at 13%.
By platform
Platforms disagree: ChurnZero leads on Google AI Overviews, Alchemer on ChatGPT.
loses on overall recommendation vs AskNicely
low confidence · wins on ease of use vs Refiner.io
low confidence
low confidence · loses on workflow automation vs Retently
low confidence · loses on ecosystem vs Qualtrics