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BrandsHiver

How AI describes Hiver

Data as of Sep 9, 2026 · Based on 3,265,539 AI responses across 10,525 prompts · See how Parse measures this

Hiver logoHiverhiverhq.com

Hiver is an agentic omnichannel customer service platform. It unifies the management of customer conversations across multiple channels into a single interface for agents. The product is designed to help support teams deliver efficient, consistent service.

Parse Score

89.4

#1 of 56 in Shared Inbox Helpdesk Software

Strength76/ 100
Reach72/ 100
Authority70/ 100

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How AI talks about Hiver

Shared team inbox management

Tone of voice

75% of how AI describes Hiver reads positive.

Words AI uses

AI reaches for simple · gmail-native · best when it describes Hiver.

Rivals

Front is the brand AI weighs against Hiver most.

Sources

hiverhq.com shapes more of what AI says about Hiver than any other source, at 23% of its citations.

techradar.com · reddit.com · youtube.com · suitefiles.com

AI questions where Hiver appears

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The market map

Shared Inbox Helpdesk Software →
10%20%50%100%Category leadersSpecialistsIn the mixLong tailNamed in more AI answers →Appears earlier in the answer →HiverHelp ScoutFrontMissiveGoogle WorkspaceZendeskMicrosoft 365 AppsGEGI SISDragGoogle GroupsGmailHubSpotGmeliusOutlook

Where AI ranks Hiver

Shared Inbox Helpdesk Software#1
#18
#83
#221
IT Helpdesk and IDP Platforms
  • Affordable helpdesk and ticketing#19
Front logoFront

  • Excerpts where Hiver appeared in the AI's answer

    Google AI Mode · excerpt
    Hiver : If your team already lives inside Google Workspace, Hiver turns your actual Gmail inbox into a full customer support help desk.
    Google AI Mode · excerpt
    Hiver : Best if your team lives inside Google Workspace / Gmail . It turns your standard Gmail interface into a robust help desk with email assignments, status tracking, and analytics without forcing your team to log into a brand-new app.