What does AI recommend for help desk & ticketing software?

The race for AI mindshare in help desk software is highly contested between Zendesk and Freshdesk, with both platforms capturing nearly identical mention rates across recent queries. AI assistants consistently position these two leaders as the default choices for scaling support operations, while niche tools carve out specific workflow advantages.

Which help desk & ticketing software brands appear most in AI answers?

Across 3,360 AI responses, Freshworks is mentioned most, named in 71% of them, followed by Zendesk (63%) and Zoho (52%).

How does Parse rank these brands?

Parse measures each brand's mention rate — the share of answers naming it — across 3,360 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.

How does a brand enter this ranking?

Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.

Best help desk & ticketing software, according to AI

Data as of Aug 25, 2026 · Based on 3,360 AI responses · See how Parse measures this

Help Desk & Ticketing Software

406 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best Help Desk & Ticketing Software, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	Freshworks		71%
2	ZendeskDefault recommendation for enterprise scale and complex routing.	Default recommendation for enterprise scale and complex routing.	63%
3	Zoho		52%
4	Help ScoutIdeal for small teams wanting a simple shared inbox.	Ideal for small teams wanting a simple shared inbox.	39%
5	Atlassian		36%
6	HubSpot		29%
7	IntercomPreferred for SaaS companies prioritizing chat-first engagement.	Preferred for SaaS companies prioritizing chat-first engagement.	26%
8	Hiver		18%
9	Spiceworks		17%
10	Front		16%
11	ServiceNowEnterprise ITSM leader for complex internal operations.	Enterprise ITSM leader for complex internal operations.	16%
12	Salesforce		15%
13	osTicket		15%
14	LiveAgent		14%
15	Zammad		11%
16	Desk365		10%
17	HelpDesk		9%
18	HappyFox		8%
19	Jitbit		7%
20	SolarWinds		7%
21	Manageengine		6%
22	ZendeskDefault recommendation for enterprise scale and complex routing.	Default recommendation for enterprise scale and complex routing.	6%
23	FreeScout		5%
24	HelpSpot		5%
25	Gorgias		5%
26	ProProfs Help Desk		5%
27	PylonSpecialized for B2B teams managing support via Slack.	Specialized for B2B teams managing support via Slack.	4%
28	TeamSupport		4%
29	Tidio		4%
30	Faveo Helpdesk		4%
31	Gegi		4%
32	HESK		4%
33	GLPi		4%
34	Missive		3%
35	Crisp		3%
36	SysAid		3%
37	Supportbench		2%
38	Moveworks		2%
39	Capacity		2%
40	Microsoft		2%
41	Groove		2%
42	Request Tracker		2%
43	Raiseaticket		2%
44	LiveChat		2%
45	Kayako		2%
46	Try Risotto		2%
47	Eesel		2%
48	Deskpro		2%
49	Kustomer		2%
50	Fin by Intercom		1%
51	Document360		1%
52	WonderchatAI overlay tool for resolving tickets from external documentation.	AI overlay tool for resolving tickets from external documentation.	1%
53	Invgate		1%
54	Re:amaze		1%
55	eDesk		1%
56	Alphabet		1%
57	Ada (Ada CX)		1%
58	Rezolve AI		1%
59	Textmagic		1%
60	HelpDeskZ		1%
61	BoldDesk		1%
62	Atlassian Confluence AI		1%
63	HelpCrunch		1%
64	OneDesk		<1%
65	DevRev		<1%
66	UVdesk		<1%
67	Forethought		<1%
68	Mojo Helpdesk		<1%
69	OTRS		<1%
70	Aisera		<1%
71	Usehalo		<1%
72	ChatBot		<1%
73	Apps365		<1%
74	Monday		<1%
75	Chatbase		<1%
76	Cireson		<1%
77	SiteGPT		<1%
78	Eventbrite		<1%
79	OMQ		<1%
80	Stonly		<1%
81	OpenSupports		<1%
82	Helpwise		<1%
83	PylonSpecialized for B2B teams managing support via Slack.	Specialized for B2B teams managing support via Slack.	<1%
84	SparrowDesk		<1%
85	LogMeIn		<1%
86	Atera		<1%
87	Workativ		<1%
88	Confluence		<1%
89	ProProfs Knowledge Base		<1%
90	Vision Helpdesk		<1%
91	Gladly		<1%
92	CoSupport		<1%
93	Zapier		<1%
94	Ticket Tailor		<1%
95	SupportBee		<1%
96	Keeping		<1%
97	MyAskAI		<1%
98	Kaily		<1%
99	Vivantio		<1%
100	NinjaOne		<1%