What does AI recommend for it helpdesk and idp platforms?

Freshworks has solidified its leadership in the helpdesk and ITSM space, consistently recommended for its balance of features and ease of use. However, the most significant trend between October 2025 and March 2026 has been the rapid ascent of Atlassian's Jira Service Management, which has become the top-cited choice for IT-specific and DevOps-focused teams.

Which it helpdesk and idp platforms brands appear most in AI answers?

Across 5,105 AI responses, Freshworks is mentioned most, named in 67% of them, followed by Atlassian (57%) and Zendesk (39%).

How does Parse rank these brands?

Parse measures each brand's mention rate — the share of answers naming it — across 5,105 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.

How does a brand enter this ranking?

Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.

Best IT helpdesk and IDP platforms, according to AI

Data as of Aug 25, 2026 · Based on 5,105 AI responses · See how Parse measures this

IT Helpdesk and IDP Platforms

452 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best IT Helpdesk and IDP Platforms, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	FreshworksMaintains top spot with Freshdesk for customer support and Freshservice for ITSM.	Maintains top spot with Freshdesk for customer support and Freshservice for ITSM.	67%
2	Atlassian		57%
3	ZendeskStill a top choice for enterprise-grade, omnichannel support, but losing ground overall.	Still a top choice for enterprise-grade, omnichannel support, but losing ground overall.	39%
4	Zoho		37%
5	ServiceNowThe undisputed leader for large enterprises implementing formal ITIL and ITSM practices.	The undisputed leader for large enterprises implementing formal ITIL and ITSM practices.	34%
6	SpiceworksThe most consistently recommended free ticketing system specifically designed for small IT teams.	The most consistently recommended free ticketing system specifically designed for small IT teams.	25%
7	Help ScoutGaining mentions for its simple, email-like shared inbox approach to customer support.	Gaining mentions for its simple, email-like shared inbox approach to customer support.	20%
8	Manageengine		19%
9	HubSpot		19%
10	osTicket		17%
11	IntercomFrequently recommended for its modern, conversational, and chat-first support capabilities.	Frequently recommended for its modern, conversational, and chat-first support capabilities.	14%
12	SolarWinds		13%
13	Salesforce		13%
14	Zammad		12%
15	GLPiCited as the leading open-source choice for bundled ticketing and asset management.	Cited as the leading open-source choice for bundled ticketing and asset management.	9%
16	LiveAgent		9%
17	Hiver		7%
18	SysAid		7%
19	BMC		7%
20	Invgate		6%
21	FreeScout		6%
22	Front		6%
23	HappyFox		5%
24	HelpDesk		5%
25	Desk365		5%
26	TeamDynamix		4%
27	Usehalo		4%
28	Faveo Helpdesk		4%
29	Ivanti		4%
30	ZendeskStill a top choice for enterprise-grade, omnichannel support, but losing ground overall.	Still a top choice for enterprise-grade, omnichannel support, but losing ground overall.	4%
31	ClearFeed		4%
32	HESK		3%
33	Jitbit		3%
34	Microsoft		3%
35	Wrangle		3%
36	Suptask		3%
37	Topdesk		3%
38	TeamSupport		3%
39	Gorgias		2%
40	Pylon		2%
41	ProProfs Help Desk		2%
42	Gegi		2%
43	Raiseaticket		2%
44	Tidio		2%
45	Siit		2%
46	Atera		2%
47	HelpSpot		2%
48	Request Tracker		2%
49	UVdesk		1%
50	Crisp		1%
51	NinjaOne		1%
52	Monday		1%
53	HelpDeskZ		1%
54	Supportbench		1%
55	LogMeIn		1%
56	Snipe-IT		1%
57	Track-It!		1%
58	Groove		1%
59	Capacity		1%
60	LiveChat		1%
61	Apps365		<1%
62	Kustomer		<1%
63	BoldDesk		<1%
64	Alphabet		<1%
65	Rezolve AI		<1%
66	AZ Big Media		<1%
67	Vivantio		<1%
68	iTop		<1%
69	HelixOps		<1%
70	Xurrent		<1%
71	OpenSupports		<1%
72	Mojo Helpdesk		<1%
73	DevRev		<1%
74	MatrixFlows		<1%
75	Thena		<1%
76	Foqal		<1%
77	OTRS		<1%
78	Deskpro		<1%
79	TechRadar		<1%
80	Helprace		<1%
81	Cireson		<1%
82	HelpDesk+		<1%
83	Easyvista		<1%
84	Unthread		<1%
85	eDesk		<1%
86	OMNITRACKER		<1%
87	Bitrix24		<1%
88	Eventbrite		<1%
89	Enjo AI		<1%
90	Kayako		<1%
91	Zapier		<1%
92	Confluence		<1%
93	Frappe		<1%
94	Connectwise		<1%
95	Monday Service		<1%
96	Ravenna		<1%
97	SuperOps		<1%
98	SmartSuite		<1%
99	SparrowDesk		<1%
100	SupportBee		<1%