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How AI describes HESK

Data as of Aug 25, 2026 · Based on 3,181,687 AI responses across 10,525 prompts · See how Parse measures this

HESK logoHESKhesk.com

Hesk is a free, PHP-based help desk software designed for small to medium-sized teams to organize support tickets, track issues, and collaborate efficiently. It offers a built-in knowledge base to reduce ticket volume, supports 35+ languages, and is available as a self-hosted download or cloud service.

Parse Score

59.2

#86 of 109 in IT Helpdesk and IDP Platforms

Strength41
Reach47
Authority39

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Sources

techradar.com shapes more of what AI says about HESK than any other source, at 39% of its citations.

hesk.com · crm.org · hasthemes.com · herothemes.com

AI questions where HESK appears

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The market map

IT Helpdesk and IDP Platforms →
5%10%20%50%Category leadersSpecialistsIn the mixLong tailNamed in more AI answers →Appears earlier in the answer →FreshworksAtlassianZendeskZohoServiceNowSpiceworksHelp ScoutManageengineHubSpotosTicketIntercomSolarWindsSalesforceZammadHESK

Where AI ranks HESK

IT Helpdesk and IDP Platforms#86

  • Excerpts where HESK appeared in the AI's answer

    Google AI Mode · excerpt
    Hesk: A simple, user-friendly, free self-hosted helpdesk, ideal for very small teams.
    ChatGPT Search · excerpt
    HESK — clean interface, straightforward setup, perfect if you just need people to submit tickets and technicians to manage them.