What does AI recommend for shared inbox helpdesk software?

Hiver has become the brand AI assistants cite most for shared inbox helpdesks, rising from #5 to #1 between October 2025 and March 2026. This reflects a major shift in AI recommendations, which now strongly favor tools that operate directly inside the Gmail interface over standalone helpdesk platforms.

Which shared inbox helpdesk software brands appear most in AI answers?

Across 1,885 AI responses, Hiver is mentioned most, named in 66% of them, followed by Help Scout (56%) and Front (50%).

How does Parse rank these brands?

Parse measures each brand's mention rate — the share of answers naming it — across 1,885 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.

How does a brand enter this ranking?

Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.

Best shared inbox helpdesk software, according to AI

Data as of Aug 25, 2026 · Based on 1,885 AI responses · See how Parse measures this

Shared Inbox Helpdesk Software

232 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best Shared Inbox Helpdesk Software, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	HiverThe top-ranked brand, recommended for adding HelpDesk features directly inside Gmail.	The top-ranked brand, recommended for adding HelpDesk features directly inside Gmail.	66%
2	Help ScoutDropped from its #1 spot, now positioned as a simple standalone alternative.	Dropped from its #1 spot, now positioned as a simple standalone alternative.	56%
3	FrontConsistently mentioned as a powerful, collaborative shared inbox for managing team emails.	Consistently mentioned as a powerful, collaborative shared inbox for managing team emails.	50%
4	MissiveA frequent recommendation for combining shared email with internal team chat.	A frequent recommendation for combining shared email with internal team chat.	35%
5	Freshworks		32%
6	Alphabet		30%
7	Zoho		26%
8	HubSpot		23%
9	Microsoft		23%
10	GmeliusA major riser, cited for turning Gmail into a collaborative workspace with automation.	A major riser, cited for turning Gmail into a collaborative workspace with automation.	22%
11	ZendeskOften framed as the complex incumbent that prompts searches for simpler alternatives.	Often framed as the complex incumbent that prompts searches for simpler alternatives.	20%
12	DragOften cited for its visual, Kanban-style boards that transform the Gmail inbox.	Often cited for its visual, Kanban-style boards that transform the Gmail inbox.	16%
13	KeepingA fast-rising option, framed as a simple, lightweight ticketing layer for Gmail.	A fast-rising option, framed as a simple, lightweight ticketing layer for Gmail.	13%
14	HelpSpot		10%
15	ProProfs Help Desk		10%
16	Helpmonks		9%
17	Helpwise		8%
18	Desk365		7%
19	Jitbit		6%
20	In The Loop		6%
21	HelpDesk		6%
22	Canary Mail		5%
23	LiveAgent		4%
24	HappyFox		4%
25	SupportBee		4%
26	osTicket		4%
27	OneDesk		4%
28	Groove		4%
29	Thryv		4%
30	Zammad		4%
31	HelpCrunch		3%
32	SpikeNow		3%
33	Tidio		3%
34	SparrowDesk		3%
35	Salesforce		3%
36	Streak		3%
37	Zapier		3%
38	Kayako		3%
39	Intercom		2%
40	Re:amaze		2%
41	ZendeskOften framed as the complex incumbent that prompts searches for simpler alternatives.	Often framed as the complex incumbent that prompts searches for simpler alternatives.	2%
42	Textmagic		2%
43	Salesmate		2%
44	Inbox Zero		2%
45	Deskpro		2%
46	Gegi		2%
47	Sobot		2%
48	FreeScout		2%
49	Mojo Helpdesk		2%
50	Emailgistics		1%
51	Spiceworks		1%
52	Pylon		1%
53	Faveo Helpdesk		1%
54	Lark		1%
55	Time To Reply		1%
56	Gmail		1%
57	Pipedrive		1%
58	Outlook		1%
59	Atlassian		1%
60	HESK		<1%
61	BoldDesk		<1%
62	Gorgias		<1%
63	OTRS		<1%
64	Replyco		<1%
65	Google GroupsFrequently recommended as the free, if limited, native Google Workspace solution.	Frequently recommended as the free, if limited, native Google Workspace solution.	<1%
66	eDesk		<1%
67	Pipefy		<1%
68	Crisp		<1%
69	Cuppa		<1%
70	SuiteFiles		<1%
71	Email Meter		<1%
72	G2		<1%
73	Microsoft 365 E5		<1%
74	Loop		<1%
75	Spike		<1%
76	Request Tracker		<1%
77	Reddit		<1%
78	OnePageCRM		<1%
79	Raiseaticket		<1%
80	Outpost		<1%
81	EmailAnalytics		<1%
82	Atarim		<1%
83	Monday		<1%
84	Podium		<1%
85	ProProfs		<1%
86	SolarWinds		<1%
87	Clean Email		<1%
88	SympleDesk		<1%
89	Teamwork		<1%
90	Richpanel		<1%
91	InboxDone		<1%
92	Key Outreach		<1%
93	Autohouse		<1%
94	SwiftDesk		<1%
95	Jelly		<1%
96	UVdesk		<1%
97	Helpy		<1%
98	Groove		<1%
99	Sortd		<1%
100	Nextiva		<1%