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· ChatGPT Search and Google AI Mode
Based on every AI answer that names both
Reviewed by Dimitry Apollonsky
#1 in AI Customer Support Chatbots · Mentioned in 49%
#5 in CRM Software Platforms · Mentioned in 25%
Listed first when AI names both
Recommended when named
Warned against · lower is better
Mentioned in, as a share of each topic’s answers
Level: HIPAA-compliant AI for healthcare support, Omnichannel contact center, Survey tool integrating with customer success platforms, SaaS subscription payments and
Intercom alone is ranked in Multilingual AI help center software, No-code AI agent for helpdesk integration, No-code chatbot builder, Knowledge base ticket support.
ChatGPT SearchIntercom listed first: 73%Salesforce listed first: 27%
Google AI ModeIntercom listed first: 69%Salesforce listed first: 31%
JunIntercom listed first: 55%Salesforce listed first: 45%
JulIntercom listed first: 61%Salesforce listed first: 39%
AugIntercom listed first: 82%18%
Salesforce alone is ranked in Channel-based team messaging, Multi-brand CRM management, Automated decision capture, Email and sms personalization, Natural language data querying, AI data visualization tools, Cloud-native API gateway, Contact data enrichment, CRM and marketing automation, CRM for service businesses, CRM onboarding and customer support and Enterprise marketing automation.
SepIntercom listed first: 76%Salesforce listed first: 24%
