AI assistants do not have a consistent recommendation for real-time agent assistance. The landscape is highly fragmented, with five different brands—, , Nice!, , and Talkdesk—each receiving a single recommendation. These tools are suggested for their ability to surface knowledge base articles and provide on-screen prompts during live calls.

AI assistants do not have a consistent recommendation for real-time agent assistance. The landscape is highly fragmented, with five different brands—, , Nice!, , and Talkdesk—each receiving a single recommendation. These tools are suggested for their ability to surface knowledge base articles and provide on-screen prompts during live calls.