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· ChatGPT Search and Google AI Mode
Based on every AI answer that names both
Reviewed by Dimitry Apollonsky
#2 in Knowledge Base and Wiki Software · Mentioned in 51%
#2 in Shared Inbox Helpdesk Software · Mentioned in 69%
Listed first when AI names both
Recommended when named
Warned against · lower is better
Mentioned in, as a share of each topic’s answers
Google AI ModeDocument360 listed first: 68%Help Scout listed first: 32%
ChatGPT SearchDocument360 listed first: 63%Help Scout listed first: 37%
JunDocument360 listed first: 81%Help Scout listed first: 19%
JulDocument360 listed first: 68%Help Scout listed first: 32%
AugDocument360 listed first: 67%33%
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
Help Scout alone is ranked in Email-based collaborative support, Shared team inbox, Help desk software, Budget CSAT survey tools, Affordable helpdesk and ticketing, AI ticket reply drafting agents, AI-to-human handover, No-code AI agent for helpdesk integration, In-app feedback and bug reporting and NPS and customer satisfaction surveys.
SepDocument360 listed first: 53%Help Scout listed first: 48%
Oct, so farDocument360 listed first: 65%Help Scout listed first: 35%
