How does Parse measure this comparison?

Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 5 claims collected between Mar 25, 2026 and May 29, 2026. It is a reading of what AI says, not a review by Parse.

Brands
Document360
vs Zendesk Guide

Document360vs Zendesk Guide

Document360 vs Zendesk Guide, according to AI

Which one AI picks, and when.

Data as of May 29, 2026 · Based on 5 AI claims comparing the two · See how Parse measures this

Head to head

The two are furthest apart on authority, where Document360 leads by 22 points.

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What AI Says About Document360 vs Zendesk Guide | Parse

Brands
Document360
vs Zendesk Guide

Document360vs Zendesk Guide

Document360 vs Zendesk Guide, according to AI

Which one AI picks, and when.

Data as of May 29, 2026 · Based on 5 AI claims comparing the two · See how Parse measures this

Head to head

The two are furthest apart on authority, where Document360 leads by 22 points.

Document360 and Zendesk Guide compared on the Parse Score and its three pillars
Measure	Document360	Zendesk Guide
Parse Score	89

Document360 and Zendesk Guide compared on the Parse Score and its three pillars
Measure	Document360	Zendesk Guide
Parse Score	89

Strength	75	72

Reach	74	63

Authority (widest gap)	69	47

What AI says about Document360

Knowledge Base and Wiki Software · #2

What AI says about Zendesk Guide

Knowledge Base and Wiki Software · #6

Compare your brand against Document360 or Zendesk Guide. Free check, no account.

What buyers actually ask

My goal is to build a self-service help center. What's the best knowledge base software with an AI-powered search?
What is the best platform for hosting a public-facing knowledge base for a software product?
I want to build a simple FAQ or knowledge base for our customers. What's an easy-to-use tool for that?

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Questions

How does Parse measure this comparison?: Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 5 claims collected between Mar 25, 2026 and May 29, 2026. It is a reading of what AI says, not a review by Parse.

Track this comparison

Weekly insights tell you how often AI recommends each brand, and which prompts and sources explain the result.

Track this comparison

My goal is to build a self-service help center. What's the best knowledge base software with an AI-powered search?
What is the best platform for hosting a public-facing knowledge base for a software product?
I want to build a simple FAQ or knowledge base for our customers. What's an easy-to-use tool for that?

Document360vsNotion
Atlassian Confluence AIvsDocument360
Document360vsZendesk
Document360vsStonly
Document360vsHelpjuice
Document360vsGuru

How does Parse measure this comparison?: Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 5 claims collected between Mar 25, 2026 and May 29, 2026. It is a reading of what AI says, not a review by Parse.