How does Parse measure this comparison?

Name: Help Scout vs Hiver AI comparison
Creator: Parse

Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 21 claims collected between Feb 23, 2026 and Aug 22, 2026. It is a reading of what AI says, not a review by Parse.

Brands
Help Scout
vs Hiver

Help Scoutvs Hiver

Help Scout vs Hiver, according to AI

Which one AI picks, and when.

Data as of Aug 22, 2026 · Based on 21 AI claims comparing the two · See how Parse measures this

Head to head

The two are furthest apart on strength, where Hiver leads by 9 points.

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What AI Says About Help Scout vs Hiver | Parse

Brands
Help Scout
vs Hiver

Help Scoutvs Hiver

Help Scout vs Hiver, according to AI

Which one AI picks, and when.

Data as of Aug 22, 2026 · Based on 21 AI claims comparing the two · See how Parse measures this

Head to head

The two are furthest apart on strength, where Hiver leads by 9 points.

Help Scout and Hiver compared on the Parse Score and its three pillars
Measure	Help Scout	Hiver
Parse Score	86

Help Scout and Hiver compared on the Parse Score and its three pillars
Measure	Help Scout	Hiver
Parse Score	86

Strength (widest gap)	67	76

Reach	75	72

Authority	68	70

What AI says about Help Scout

Shared Inbox Helpdesk Software · #1

What AI says about Hiver

Shared Inbox Helpdesk Software · #2

Compare your brand against Help Scout or Hiver. Free check, no account.

What buyers actually ask

I need a better way to manage all our customer emails. What's the best help desk software with a simple, unified inbox?
My team needs a shared inbox solution that is incredibly simple to set up and learn.
What is the best way to manage a " sales@ " or " contact@ " inbox with a team without forwarding emails everywhere?

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Questions

How does Parse measure this comparison?: Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 21 claims collected between Feb 23, 2026 and Aug 22, 2026. It is a reading of what AI says, not a review by Parse.

Track this comparison

Weekly insights tell you how often AI recommends each brand, and which prompts and sources explain the result.

Track this comparison

I need a better way to manage all our customer emails. What's the best help desk software with a simple, unified inbox?
My team needs a shared inbox solution that is incredibly simple to set up and learn.
What is the best way to manage a " sales@ " or " contact@ " inbox with a team without forwarding emails everywhere?

FrontvsHiver
GmeliusvsHiver
HivervsMissive
Help ScoutvsZendesk
FrontvsHelp Scout
Help ScoutvsMissive

How does Parse measure this comparison?: Parse reads answers from AI assistants and records every claim that compares the two brands, then groups those claims by the need they speak to. This page is based on 21 claims collected between Feb 23, 2026 and Aug 22, 2026. It is a reading of what AI says, not a review by Parse.