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· ChatGPT Search and Google AI Mode
Based on every AI answer that names both
Reviewed by Dimitry Apollonsky
#2 in Shared Inbox Helpdesk Software · Mentioned in 69%
#4 in Shared Inbox Helpdesk Software · Mentioned in 54%
Listed first when AI names both
Recommended when named
Warned against · lower is better
Mentioned in, as a share of each topic’s answers
Help Scout alone is ranked in Email-based collaborative support, Customer-facing knowledge base, Knowledge base chatbot, Multilingual AI help center software, .
ChatGPT SearchHelp Scout listed first: 60%Hiver listed first: 40%
Google AI ModeHelp Scout listed first: 59%Hiver listed first: 41%
JunHelp Scout listed first: 75%Hiver listed first: 25%
JulHelp Scout listed first: 68%Hiver listed first: 32%
AugHelp Scout listed first: 45%55%
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
Hiver alone is ranked in Google workspace CRM integration and Inbox-embedded deal management.
SepHelp Scout listed first: 50%Hiver listed first: 50%
