where can i get CSAT software?

You can find Customer Satisfaction (CSAT) software across several categories, ranging from lightweight survey builders to comprehensive enterprise experience platforms.

Top options categorized by their strengths include:

• SurveyMonkey — Best overall for flexible, connected data, broad workflows, and deep CRM integrations. Explore options on the SurveyMonkey Customer Satisfaction Software page.
• Qualtrics — Best for heavy-duty enterprise research depth, advanced text analytics, and comprehensive experience management. Learn more via Qualtrics Experience Management.
• Survicate — Best for modern, multi-channel micro-surveys and targeted in-app or website feedback collection. Check them out on Survicate.
• SurveySparrow — Best for conversational, highly engaging survey user experiences that boost response rates. Visit SurveySparrow.
• Zendesk — Best if you want built-in CSAT tracking tightly coupled with a customer support helpdesk ticketing system. Explore features on Zendesk.
• Nicereply / Simplesat — Best for lightweight, one-click CSAT and NPS surveys triggered directly inside helpdesk tools like Intercom, Zendesk, or Front.

To help narrow down the best choice, tell me:

• Are you looking to send surveys via email, in-app, or embedded in a helpdesk?
• What is your approximate budget or team size?

If you mean CSAT (Customer Satisfaction) survey software, there are several good options depending on what you need:

• surveymonkey.com — General-purpose CSAT surveys, templates, analytics, and integrations with 200+ apps.
• qualtrics.com — More enterprise-oriented, with built-in CSAT methodology, reporting, workflows, and customer-experience analytics.
• refiner.io — Particularly suited to SaaS/product companies wanting in-app CSAT, segmentation, mobile SDKs, and integrations.
• csat.ai — Focuses on support teams, combining CSAT surveys with automated conversation QA, customer signals, and AI analysis.
• responsly.com — CSAT surveys with feedback routing and dashboards, aimed at turning low scores into follow-up actions.

If you tell me what you're using CSAT for (e.g. customer support, SaaS app, hotel/restaurant, call centre, or website) and roughly how many customers/responses you have, I can narrow it down to 2–3 suitable options and compare their pricing/features.

You can find Customer Satisfaction (CSAT) software across a few different categories depending on whether you need a dedicated survey builder, helpdesk-integrated metrics, or an enterprise-grade experience management platform.

Here are the top options categorized by use case:

• Helpdesk-Integrated CSAT (Best for support teams):
  • Zendesk: Great if you already manage customer support tickets and want to trigger CSAT ratings automatically after a ticket closes. Explore features on the Zendesk Official Website.
  • Nicereply & Simplesat: Specialized micro-survey tools designed specifically to embed one-click CSAT, CES, and NPS surveys straight into helpdesk emails.
• Dedicated Survey & Feedback Builders (Best for custom campaigns):
  • Survicate: Excellent standalone survey tool for targeted in-product, email, or website satisfaction tracking. Check it out on Survicate.
  • SurveySparrow: Offers conversational, highly engaging mobile-friendly surveys to boost response rates. Learn more at SurveySparrow.
  • Zonka Feedback: Strong multi-channel distribution with real-time alerting for low CSAT scores. View plans on Zonka Feedback.
• Enterprise Experience & AI Analytics (Best for large scale / deep insights):
  • Qualtrics: The industry standard for enterprise experience management with heavy-duty text analytics (Text iQ). Details available at Qualtrics.
  • Chattermill: An AI-native platform that unifies multi-channel feedback and ties CSAT themes directly to business and revenue impact. Explore options on Chattermill.

If you want to narrow this down, let me know:

• How you plan to send the surveys (email, SMS, in-app, or after support tickets)
• Your budget or team size

I can recommend the exact tool that fits your workflow.

Yes. If you mean CSAT (Customer Satisfaction) survey software, there are several good options depending on how you want to collect feedback:

• nicereply.com — Best if you're measuring CSAT after customer-support interactions. It integrates with tools like Zendesk, Front, and Help Scout. Plans currently start at $59/month with a 14-day free trial.
• surveymonkey.com — Good general-purpose survey platform. It supports ongoing CSAT programs, multiple channels, and 200+ integrations. There is a free tier.
• qualtrics.com — Better for larger companies that want sophisticated CX analytics, dashboards, workflows, and enterprise survey programs. Pricing is quote-based.
• Zendesk's built-in CSAT — Worth considering if your support team already uses Zendesk; it avoids adding a separate CSAT platform.
• SurveySparrow / Survicate / Retently — Good alternatives if you want more conversational, website, or in-product feedback.

My quick recommendation

If you're a small or mid-sized support team, I'd start with Nicereply.

If you're looking for simple surveys, go with SurveyMonkey.

If you're building a company-wide Voice of Customer/CX program, look at Qualtrics.

If you tell me what you're trying to measure (e.g. support tickets, SaaS product, website, call center) and roughly how many customers/responses you have per month, I can narrow it down to the 3 best options and compare pricing/features.

You can get Customer Satisfaction (CSAT) software directly from various SaaS providers depending on your company size, budget, and where you want to collect feedback (e.g., via email, in-app, or helpdesk tickets).

Popular CSAT Software Options

• Dedicated Survey & Feedback Platforms:
  • Zonka Feedback: Great for multi-channel, offline, and real-time alert feedback. Check it out on Zonka Feedback.
  • SurveySparrow: Known for conversational, highly engaging mobile-first surveys. Explore plans on SurveySparrow.
  • Typeform: Best for clean, design-focused, and interactive user forms. Visit Typeform.
  • SurveyMonkey: A classic, robust tool for general and targeted satisfaction surveys. Learn more on SurveyMonkey.
• Helpdesk & CRM Embedded CSAT (If you want feedback tied to support tickets):
  • Zendesk: Excellent if your team already manages customer support in Zendesk queues. Check out Zendesk.
  • HubSpot Service Hub: Combines ticketing and customer satisfaction surveys directly inside your CRM. Visit HubSpot Service Hub.
  • Nicereply: Great for lightweight, one-click CSAT ratings embedded directly into support emails. Look at Nicereply.
• Enterprise Experience Management:
  • Qualtrics or Medallia: Powerful, scalable choices for large enterprise voice-of-customer programs. Explore Qualtrics or Medallia.

To help me narrow down the best choice for you, tell me:

• How do you plan to send surveys (email, SMS, in-app, or after support tickets)?
• What is your team size or approximate budget?

If you mean CSAT (Customer Satisfaction) survey software, there are several good options depending on what you need:

• surveymonkey.com — Probably the easiest general-purpose option. It supports CSAT surveys, email/web/SMS collection, reporting, and 200+ integrations.
• zendesk.com — Best if you're already using Zendesk for customer support. CSAT can automatically be sent when support tickets are solved.
• qualtrics.com — A more powerful enterprise CX/VoC platform for companies wanting CSAT alongside NPS, customer analytics, AI analysis, and multiple feedback channels.
• csat.ai — More specialized for customer-support teams. It analyzes conversations, generates QA/CSAT signals, and offers a 21-day trial.
• nicereply.com — Focused specifically on CSAT, NPS, and CES, particularly for support teams and post-ticket surveys.

My quick recommendation: If you just need a straightforward CSAT system, start with SurveyMonkey. If CSAT needs to happen automatically after every customer-support interaction, look at Zendesk, Nicereply, or CSAT.AI.

If you tell me what your business does, roughly how many customers/agents you have, and whether you need CSAT by email, SMS, phone, or after support tickets, I can narrow it down to the 3 best options and current pricing.

If you mean CSAT (Customer Satisfaction) survey software, there are several good options depending on what you need:

• surveymonkey.com — Good general-purpose option. You can build CSAT surveys, automate recurring feedback, integrate with 200+ apps, and analyze trends.
• zendesk.com — Best if you're already using Zendesk for customer support. CSAT can be automatically collected after tickets are resolved, with customizable rating scales and follow-up questions.
• intercom.com — Strong choice if your customer support happens primarily through chat/messaging. It supports CSAT across support channels, teammates, AI agents, and chatbots.
• nicereply.com — More specialized for customer-service CSAT. It supports post-ticket surveys, email-signature surveys, different rating scales, and agent-level feedback.
• qualtrics.com — Best for larger organizations that need sophisticated customer-experience/VoC analytics in addition to basic CSAT.

My quick recommendation: If you just want a straightforward CSAT system, I'd look at Nicereply or SurveyMonkey. If CSAT needs to be built directly into your support ticket workflow, Zendesk or Intercom is probably better.

If you tell me what kind of business you have, roughly how many customers/responses you get, and your budget, I can narrow it down to the 3 best options and their current pricing.

You can get Customer Satisfaction (CSAT) software directly from online software-as-a-service (SaaS) providers , through customer relationship management (CRM) platforms , or via helpdesk software marketplaces.

The right place to get it depends entirely on how your team plans to track customer sentiment.

1. Dedicated CSAT & Feedback Platforms (Best for advanced analytics)

These tools specialize in gathering customer insights across multiple channels (web, email, SMS, and in-app). You can sign up for free trials directly on their websites:

• Zonka Feedback : Best for omnichannel collection including email, SMS, WhatsApp, and offline kiosks.
• Refiner : Best for running in-app surveys on websites and mobile apps with targeted user triggers.
• Survicate : Best for lightweight, fast setup across web and email channels.
• Qualtrics : Best for large enterprise businesses needing deep, AI-driven experience management.

2. Helpdesk and CRM Marketplaces (Best for seamless integration)

If you already use a ticketing or customer management system, you can install CSAT software add-ons directly through their built-in application stores:

• Zendesk Marketplace: Look for tools like Nicereply or Simplesat to embed rating buttons directly inside support tickets.
• HubSpot App Marketplace / Salesforce AppExchange: Look for platforms that sync customer scores directly to user profiles, such as SurveySparrow or Zonka Feedback.

3. Built-In Communication Tools (Best for zero-setup workflows)

Some contact center and helpdesk software come with native CSAT tools already built into their core subscription:

• Dialpad : Automatically triggers a voice or text survey at the end of a phone call.
• Deskpro : Includes native ticketing feedback features directly inside the helpdesk dashboard.

To help you find the exact tool you need, tell me:

• What primary channel will you use? (Email, website pop-up, mobile app, or phone call?)
• What software platforms do you currently use to talk to customers?
• What is your estimated monthly budget?

You can acquire Customer Satisfaction (CSAT) software directly online through specialized customer experience platforms, helpdesks, or specialized survey providers . Most of these platforms offer instant sign-ups, free trials, or free tiers directly on their websites.

The right place to get your CSAT software depends on how your business interacts with customers:

1. From Standalone Survey & Feedback Platforms

If you want dedicated tools designed entirely for creating, distributing, and analyzing customer satisfaction metrics, you can get them directly from these providers:

• Zonka Feedback : Best for omnichannel distribution (SMS, email, WhatsApp, and physical offline kiosks).
• 1Flow : Excellent for in-app mobile or web surveys with high active user volume.
• Refiner : Ideal for SaaS teams needing hyper-precise in-product user targeting.
• Survicate : Great for quick, multi-channel website and product feedback.

2. Built-In from Helpdesk & CRM Systems

If your team already uses customer support software, you likely do not need to buy external tools. You can activate or purchase CSAT add-ons directly inside your current ecosystem:

• Zendesk CSAT : Best option if your team handles customer tickets primarily through Zendesk.
• Simplesat : Offers native marketplace applications that slot directly into tools like Gladly, Gorgias, HubSpot, and Salesforce.
• Nicereply : Specializes in embedding CSAT rating buttons directly inside standard support email signatures.

3. From Enterprise Experience Management Providers

For large organizations requiring advanced predictive analytics, AI text analysis, and broad cross-department data tracking:

• Qualtrics : The industry standard for enterprise-level experience management and deep data modeling.
• Medallia : Omnichannel voice-of-the-customer tracking tailored for massive corporations.

4. From Free or Budget-Friendly Survey Tools

If you are looking for simple forms or have a limited budget, you can sign up for software that includes free tiers:

• Shine : Offers a completely free dashboard with unlimited responses.
• Typeform or SurveyMonkey : Great for fast, template-driven, conversational DIY surveys with limited free tiers.

To narrow this down, could you tell me:

• What helpdesk or CRM (like Zendesk, HubSpot, or Salesforce) do you currently use, if any?
• How do you want to send the surveys to customers (via email, SMS, inside a mobile app, or on a website)?
• What is your estimated monthly budget?

I can pinpoint the single best software solution for your specific setup.

If by CSAT software you mean software for collecting and tracking Customer Satisfaction (CSAT) scores, there are several good options.

Good CSAT software options

• surveymonkey.com — Probably the easiest general-purpose choice. It supports CSAT, NPS, CES, email/web surveys, reporting, and 200+ integrations.
• zendesk.com — Best if you already use Zendesk for customer support. CSAT can be automatically requested when tickets are solved.
• qualtrics.com — Strong enterprise option if you need sophisticated customer-experience analytics and multiple feedback channels.
• survicate.com — Good for website, product, email, and in-app CSAT surveys, particularly for SaaS/product teams.
• zonkafeedback.com — Useful if you want CSAT across multiple channels, including tablets/kiosks and offline feedback.
• csat.ai — More focused on AI-powered support-quality analysis. It analyzes customer conversations, QA scores, customer signals, and coaching rather than simply sending surveys.

One important 2026 note: I wouldn't start a new implementation with Delighted without checking its current status; Qualtrics has been sunsetting the product in 2026.

If you tell me what kind of business you have, how many customers/agents you have, and whether you want CSAT after support tickets, purchases, or general customer experience, I can narrow this down to the best 2–3 options and their current pricing.