Our call center agents struggle to find answers during live calls. Who offers agent assist tools that surface knowledge base articles in real-time?

We ask the same underlying question in different ways.

• Our call center agents struggle to find answers during live calls. Who offers agent assist tools that surface knowledge base articles in real-time?
• We need a solution to help our support team during active phone conversations. What software provides live prompts and knowledge base suggestions to agents while they are on a call?
• My support team has a hard time locating information while on the phone. What software provides live knowledge base suggestions to agents during calls?