Data as of Sep 26, 2026 · Based on 4,029,442 AI responses across 13,338 prompts · See how Parse measures this
Microsoft Dynamics 365 Contact Centermicrosoft.comDynamics 365 Contact Center is an agentic contact center that delivers intelligence, automation, and efficiency across channels while working with existing CRMs to elevate service. It enables omnichannel engagement (voice, SMS, web, mobile, email, and social), enhances self-service with AI agents, provides unified routing to the best agent, and offers Copilot-powered productivity and a 360-degree view of customers. It also includes telephony and operations management through Teams Phone, real-time dashboards and analytics, Dataverse data integration, workforce management, and the ability to create custom AI agents with Copilot Studio.
MicrosoftMicrosoft Dynamics 365 Contact CenterThe market map · 5 of 86 labelled
Contact Center Speech Analytics Software →Where Microsoft Dynamics 365 Contact Center ranks in AI
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Excerpts where Microsoft Dynamics 365 Contact Center appeared in the AI's answer
Microsoft Dynamics 365 Contact Center — Provides real-time sentiment monitoring and configurable supervisor notifications when sentiment falls below a selected threshold such as “Negative” or “Very negative.”
Microsoft Dynamics 365 Contact Center — Supervisors can configure low-sentiment thresholds; when a customer's sentiment falls below the threshold, the supervisor receives a notification and can monitor/join the conversation.
Excerpts where Microsoft Dynamics 365 Contact Center appeared in the AI's answer
Microsoft Dynamics 365 Contact Center : A great fit for organizations leveraging the Microsoft Azure and Dynamics ecosystem
Excerpts where Microsoft Dynamics 365 Contact Center appeared in the AI's answer
Microsoft Dynamics 365 Contact Center integrates voice, chat, SMS, and Copilot AI.
