ChatGPT SearchSep 14, 2026
Five9 AI Agent Assist — provides real-time intelligence and guidance; in Salesforce environments it can automatically surface troubleshooting checklists, compliance reminders, and product-specific knowledge cards.
five9.com/products/capabilities/agent-assist
Five9 AI Agent Assist is an AI-powered suite for contact centers that equips agents with real-time guidance cards, checklists, and recommended actions to resolve customer issues faster. It provides real-time transcription and automatic call summarization (leveraging OpenAI GPT) to reduce after-call work and surface insights for coaching, KPIs, and performance improvement. The platform includes a low-code/no-code workflow to build AI-driven solutions, identify upsell opportunities, and speed agent onboarding while boosting CSAT and reducing average handle time.
AI named Five9 AI Agent Assist in September 2026.
Question: Our call center agents struggle to find answers during live calls. Who offers agent assist tools that surface knowledge base articles in real-time?
ChatGPT SearchSep 14, 2026
Five9 AI Agent Assist — provides real-time intelligence and guidance; in Salesforce environments it can automatically surface troubleshooting checklists, compliance reminders, and product-specific knowledge cards.
Brand page for five9-com-2