Google AI ModeJul 16, 2026
Zendesk Copilot: Zendesk features real-time transcription that triggers the AI to automatically search help centers and present bite-sized, actionable information in the agent's knowledge tab.
Data as of Oct 6, 2026Based on 43,412 AI responses
Reviewed by Dimitry Apollonsky ·
Question: Our call center agents struggle to find answers during live calls. Who offers agent assist tools that surface knowledge base articles in real-time?
Google AI ModeJul 16, 2026
Zendesk Copilot: Zendesk features real-time transcription that triggers the AI to automatically search help centers and present bite-sized, actionable information in the agent's knowledge tab.
Since Jul 5
Zendesk Copilot's share in each topic, as its page ranks it
<1%No change
of AI answers about Zendesk Copilot and its rivals. Since Jul 5
The market map
Contact Center Speech Analytics SoftwareMentioned in
Where Zendesk Copilot ranks in AI
Question: Which associate copilot resolves in-store pickup issues most effectively?
ChatGPT SearchJun 7, 2026
Zendesk Copilot, which helps customer service agents with ticket triage, summaries, and suggested responses.
zendesk.com 10%Other sites 90%
Excerpts where Zendesk Copilot appeared in the AI's answer
Zendesk Copilot: Zendesk features real-time transcription that triggers the AI to automatically search help centers and present bite-sized, actionable information in the agent's knowledge tab.