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BrandsLivePerson

LivePerson in AI answers

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Data as of Sep 21, 2026 · Based on 3,332,371 AI responses across 10,526 prompts · See how Parse measures this

What shifted for LivePerson

  • LivePerson Gaining: MentionsLivePerson's mention rate increased to 14.3% in Automated CRM Data Entry Tools, from 7.1% the week before

Every shift for LivePerson, and the week’s changes by email.

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Latest insights

LivePerson logoLivePersonliveperson.com

LivePerson provides an AI-powered, multichannel Conversational Cloud that identifies customer intent and coordinates AI chatbots with human agents to deliver personalized digital experiences. It offers Conversational Intelligence & Insights, Syntrix for evaluating and training AI agents, and an integrations catalog to extend data and capabilities. Serving industries like financial services, retail, travel, healthcare, telco, and automotive, it supports use cases such as digital transformation, customer service, and conversational commerce with enterprise-grade security and scalability.

Parse Score

63

#22 of 34 in Automated CRM Data Entry Tools

The market map · 5 of 34 labelled

Automated CRM Data Entry Tools →
10%20%50%100%Category leadersSpecialistsIn the mixLong tailNamed in more AI answers →Appears earlier in the answer →Salesforce CRMHubSpotIntercomZendeskZoho CRMLivePerson
  1. CompetitionIntercom logoIntercom is the top alternative to LivePerson logoLivePerson16 questionsView competitors→View competitors
  2. Market rankingLivePerson logoLivePerson is more visible in Automated CRM Data Entry Tools14.3% vs 7.1%

Where LivePerson ranks in AI

Automated CRM Data Entry Tools#22
Contact Center Speech Analytics Software#74
  • Real-time agent assistance#23
AI Customer Support Chatbots#307
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Competitors

Top cited sources

Questions

Intercom logoIntercom is the top alternative to LivePerson logoLivePerson

  • Intercom logoIntercomPicked instead16 questions
  • Zendesk logoZendeskPicked instead1 question
  • Gorgias logoGorgiasPicked instead1 question
  • Botpress logoBotpressPicked instead1 question
  • Zirtual logoZirtualPicked instead1 question
  • usefini.com (opens in a new tab)27%
  • lift-ai.com (opens in a new tab)13%
Question contextMention rate
  • Real-time agent assistance2%
  • Mention rate
  • 6%
  • 13% · 2 engines

    Excerpts where LivePerson appeared in the AI's answer

    Google AI Mode · excerpt
    LivePerson (Conversational Cloud): Features LLM-powered Voice AI and digital messaging capabilities
    Google AI Mode · excerpt
    LivePerson : Features a robust generative AI framework specializing in voice-to-digital deflection, moving phone calls over to SMS or chat asynchronously.
  • 6% · 1 engine

    Excerpts where LivePerson appeared in the AI's answer

    Google AI Mode · excerpt
    LivePerson for Higher Education LivePerson offers conversational AI and intelligent chatbots aimed at empowering individual campus departments
  • 13%
  • 6%
  • 7%
liveperson.com (opens in a new tab)Owned
13%
  • aircall.io (opens in a new tab)7%
  • bland.ai (opens in a new tab)7%