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· ChatGPT Search and Google AI Mode
Based on every AI answer that names both
Reviewed by Dimitry Apollonsky
#3 in AI Customer Support Chatbots · Mentioned in 22%
#1 in Help Desk & Ticketing Software · Mentioned in 84%
AI summary
The claims split: Ada (Ada CX) is described as having strong self-service capabilities, while another says it requires more implementation work than Zendesk. When both are named, Zendesk is listed first more often.
Listed first when AI names both
Recommended when named
Warned against · lower is better
Mentioned in, as a share of each topic’s answers
Zendesk is clearly ahead for AI-to-human handover. Ada (Ada CX) is slightly ahead for HIPAA-compliant AI for healthcare support.
Ada (Ada CX) alone is ranked in Sizing recommendation tool, Web accessibility remediation and Long-term crypto store of value.
Zendesk alone is ranked in Help desk software.
Zendesk leads for comparing vendors for policy- and ticket-learning automation. Ada (Ada CX) leads for agents that resolve tickets without a human; answers are level on smooth handoff without looping.
Ada (Ada CX) listed firstZendesk listed firstBoth ChatGPT Search and Google AI Mode lean toward Zendesk; ChatGPT Search leans more.
ChatGPT SearchAda (Ada CX) listed first: 28%Zendesk listed first: 72%
Google AI ModeAda (Ada CX) listed first: 41%Zendesk listed first: 59%
Zendesk has been listed first more often since July; before that, Ada (Ada CX) was listed first more often.
JunAda (Ada CX) listed first: 57%Zendesk listed first: 43%
JulAda (Ada CX) listed first: 31%Zendesk listed first: 69%
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
Intercom appears in most of these answers; Decagon AI and Gorgias also appear in some.
AugAda (Ada CX) listed first: 29%Zendesk listed first: 71%
SepAda (Ada CX) listed first: 32%Zendesk listed first: 68%
