Contact Center Speech Analytics Software | Parse

Contact Center Speech Analytics Software in AI answers

Data as of Oct 18, 2026Based on 195 AI responsesReviewed by Dimitry Apollonsky

AI summary

Dialpad holds a narrow lead over NICE for built-in live transcription and supervisor sentiment alerts. For teams investigating the root causes behind customer calls, Callminer is the usual answer.

Most-mentioned brands

Rank and Mentioned in · since Jul 5

#	Brand	Recommended for	Mentioned in
1	Dialpad 44% native real-time transcription and live supervisor sentiment alerts	native real-time transcription and live supervisor sentiment alerts	44%
2	NICE 39% enterprise interaction analytics and live supervisor alerts	enterprise interaction analytics and live supervisor alerts	39%
3	Talkdesk 35% cloud CX conversation transcription and real-time sentiment scoring	cloud CX conversation transcription and real-time sentiment scoring	35%
4	Genesys 33% automated knowledge base retrieval during live customer conversations	automated knowledge base retrieval during live customer conversations	33%
5	Cresta 32% dynamic knowledge assist and real-time coaching for agents	dynamic knowledge assist and real-time coaching for agents	32%
6	Callminer 27% deep conversation analytics and root cause identification	deep conversation analytics and root cause identification	27%
7	Observe.AI 27% real-time agent guidance cards and compliance adherence prompts	real-time agent guidance cards and compliance adherence prompts	27%
8	Balto 24% live call script prompts and objection handling	live call script prompts and objection handling	24%
9	Verint 24% enterprise call transcription for compliance and quality assurance	enterprise call transcription for compliance and quality assurance	24%
10	Five9 24% cloud contact center analytics and real-time interaction guidance	cloud contact center analytics and real-time interaction guidance	24%
11	NICE CXoneNICE product line 16%		16%
12	Vonage 12%		12%
13	Zendesk 11%		11%
14	Amazon TranscribeAmazon product line 10%		10%
15	Dialpad SellDialpad product line 8%		8%
16	CallMiner EurekaCallminer product line 8%		8%
17	Amazon ConnectAmazon product line 8%		8%
18	Deepgram 8%		8%
19	Google Cloud Agent AssistAlphabet product line 7%		7%
20	Microsoft Dynamics 365 Contact CenterMicrosoft product line 7%		7%
21	RingCentral 7%		7%
22	Salesforce 7%		7%
23	Genesys Cloud CXGenesys product line 6%		6%
24	AWSAmazon product line 6%		6%
25	Google Cloud PlatformAlphabet product line 5%		5%
26	Capacity 5%		5%
27	Nextiva 5%		5%
28	Verint Speech AnalyticsVerint product line 5%		5%
29	ServiceNow 5%		5%
30	Intermedia 5%		5%
31	AssemblyAI 4%		4%
32	Gong 4%		4%
33	Zendesk CopilotZendesk product line 4%		4%
34	Amazon Connect Contact LensAmazon product line 4%		4%
35	Soniox 4%		4%
36	HubSpot 3%		3%
37	Amazon Web ServicesAmazon product line 3%		3%
38	Sprinklr 3%		3%
39	Microsoft Dynamics 365 Customer ServiceMicrosoft product line 3%		3%
40	Salesforce AgentforceSalesforce product line 3%		3%
41	Speechmatics 3%		3%
42	Microsoft Dynamics 365Microsoft product line 3%		3%
43	SentiSum 3%		3%
44	CallRail 3%		3%
45	Google Cloud Speech-to-TextAlphabet product line 3%		3%
46	Voiso 3%		3%
47	EnlightenAI 3%		3%
48	NICE Interaction AnalyticsNICE product line 2%		2%
49	ASAPP 2%		2%
50	Teloz 2%		2%
51	Salesforce CRMSalesforce product line 2%		2%
52	Intermedia Contact CenterIntermedia product line 2%		2%
53	Nextiva Contact CenterNextiva product line 2%		2%
54	Krisp 2%		2%
55	Salesforce Sales CloudSalesforce product line 2%		2%
56	Nextiva Agent AssistNextiva product line 2%		2%
57	CloudTalk 2%		2%
58	Infinity 2%		2%
59	Zendesk Contact CenterZendesk product line 2%		2%
60	8x8 2%		2%
61	Telnyx 2%		2%
62	Genesys Cloud CX Speech & Text Analytics 2%		2%
63	Aircall 2%		2%
64	Calabrio 2%		2%
65	Invoca 2%		2%
66	RingCentral RingCXRingCentral product line 2%		2%
67	Rev.ai 2%		2%
68	Five9 AI Agent Assist 2%		2%
69	Twilio 2%		2%
70	RingCXRingCentral product line 2%		2%
71	Sestek 2%		2%
72	Zoom Compliance ManagerZoom product line 1%		1%
73	NICE CXone Speech AnalyticsNICE product line 1%		1%
74	Dialpad SupportDialpad product line 1%		1%
75	Clootrack 1%		1%
76	Genesys Cloud CX Agent AssistGenesys product line 1%		1%
77	LivePerson 1%		1%
78	Qualtrics Speech Analytics 1%		1%
79	Twilio Conversation IntelligenceTwilio product line 1%		1%
80	CallTrackingMetrics 1%		1%
81	Salesforce Service CloudSalesforce product line 1%		1%
82	Chorus by ZoomInfoZoomInfo product line 1%		1%
83	AmplifAI 1%		1%
84	Zendesk AI AgentsZendesk product line 1%		1%
85	Voice Intelligence 1%		1%
86	Zoom Contact CenterZoom product line 1%		1%
87	Verizon Knowledge AssistVerizon product line 1%		1%
88	CallMiner Eureka RealTimeCallminer product line 1%		1%
89	EvaluAgent 1%		1%
90	LumenVox 1%		1%
91	Zoom · zoom.com 1%		1%
92	Zendesk SupportZendesk product line 1%		1%
93	Kore.ai 1%		1%
94	Zoom · zoom.us 1%		1%
95	Intercom 1%		1%
96	Google Cloud Contact Center AIAlphabet product line 1%		1%
97	Votacall 1%		1%
98	NICE Real-Time Interaction GuidanceNICE product line 1%		1%
99	Cisco 1%		1%
100	Microsoft 1%		1%