Data as of Sep 21, 2026 · Based on 3,332,371 AI responses across 10,526 prompts · See how Parse measures this
Avayaavaya.comAvaya provides enterprise communications, collaboration, and customer experience platforms, including the Infinity Platform designed for the AI age and unified communications solutions like Avaya Aura and Avaya IP Office. It offers mission-critical communications infrastructure with resilient voice through Avaya Nexus and FedRAMP-authorized Government Cloud for government and mission continuity. It also delivers services and an Open AI ecosystem that connects data, AI, and workflows in real time, featuring Enterprise Data Activation, Workflow Orchestration, AI Insights & Performance, and Tandem Care.
The market map · 5 of 79 labelled
Contact Center Speech Analytics Software →
NextivaPicked instead8 questions
RingCentralPicked instead3 questions
8x8Picked instead3 questions
Ooma OfficePicked instead2 questions
Zoom PhonePicked instead2 questionsExcerpts where Avaya appeared in the AI's answer
Avaya AI Contact Centers: Provides real-time transcription and sentiment monitoring, allowing supervisors to see the tone of live calls, specifically within Avaya Aura Multi Channel Elite and ACCS.
Avaya AI Contact Center (Aura Multi Channel Elite and ACCS) offers real-time call transcripts, allowing supervisors to monitor agent sentiment and review transcripts immediately.
Excerpts where Avaya appeared in the AI's answer
Avaya Cloud Office / Subscription: Offers a specialized subscription setup designed for small business seasonality.
