CRM Software Platforms in AI answers

Updated Oct 27, 2026Based on 1,468 AI responsesReviewed by Dimitry Apollonsky

AI summary

HubSpot has a clear lead for broad CRM use, including service businesses and spreadsheet-linked reporting. Zapier is the usual answer when teams ask for no-code automation and SaaS integrations.

What’s changing · since July

Since July, Insightlyrising is named regularly for service-business CRM, while Attiorising is among the three most named for startup CRM. Zoho CRMfalling is mentioned less across the market.

Most-mentioned brands

Rank and Mentioned in · since Jul 5

#	Brand	Mentioned in	Recommended for
#1	HubSpot 54% Versatile CRM for service businesses, small teams, and free-plan buyers	54%	Versatile CRM for service businesses, small teams, and free-plan buyers
#2tied	Zoho CRM Zoho product line 41% Budget-conscious CRM with customization and spreadsheet reporting options	41%	Budget-conscious CRM with customization and spreadsheet reporting options
#2tied	Pipedrive 41% Visual sales pipelines for teams focused on moving deals forward	41%	Visual sales pipelines for teams focused on moving deals forward
#4	Salesforce 28% Complex account structures, multiple contacts, and elaborate sales opportunities	28%	Complex account structures, multiple contacts, and elaborate sales opportunities
#5tied	HubSpot CRM HubSpot product line 23% Inbound leads, marketing integration, and a free tier for small teams	23%	Inbound leads, marketing integration, and a free tier for small teams
#5tied	Salesforce Sales Cloud Salesforce product line 23% Large-account sales with account hierarchies and complex opportunities	23%	Large-account sales with account hierarchies and complex opportunities
#5tied	Microsoft Dynamics 365 Microsoft product line 23% Large B2B accounts and organizations using Microsoft products	23%	Large B2B accounts and organizations using Microsoft products
#8tied	Salesforce CRM Salesforce product line 15% Spreadsheet reporting and CRM connections for complex sales needs	15%	Spreadsheet reporting and CRM connections for complex sales needs
#8tied	Zoho 14% Flexible CRM workflows and spreadsheet reporting for budget-conscious teams	14%	Flexible CRM workflows and spreadsheet reporting for budget-conscious teams
#10tied	Monday 13% Visual sales pipelines combined with project and delivery tracking	13%	Visual sales pipelines combined with project and delivery tracking
#10tied	Zapier 11%	11%
#12	Microsoft Dynamics 365 Sales Microsoft product line 11%	11%
#13tied	Attio 9%	9%
#13tied	Microsoft 9%	9%
#13tied	Make 9%	9%
#13tied	Insightly 8%	8%
#13tied	HubSpot Sales Hub HubSpot product line 8%	8%
#18tied	Bitrix24 6%	6%
#18tied	monday dev Monday product line 6%	6%
#18tied	Airtable 6%	6%
#18tied	SAP 5%	5%
#22tied	Workato 5%	5%
#22tied	ClickUp 5%	5%
#22tied	Scoro 5%	5%
#22tied	Copper 5%	5%
#22tied	HoneyBook 4%	4%
#22tied	Jobber 4%	4%
#22tied	Creatio 4%	4%
#22tied	Oracle 4%	4%
#22tied	Freshworks 4%	4%
#22tied	Close 4%	4%
#22tied	Slack Salesforce product line 4%	4%
#22tied	Productive 4%	4%
#22tied	Coefficient 4%	4%
#35tied	Apollo 4%	4%
#35tied	Retool 3%	3%
#35tied	Microsoft Power Apps Microsoft product line 3%	3%
#35tied	Google Sheets Alphabet product line 3%	3%
#35tied	Freshworks CRM Freshworks product line 3%	3%
#35tied	Asana 3%	3%
#35tied	Folk 3%	3%
#35tied	Salesforce AppExchange Salesforce product line 3%	3%
#35tied	Housecall Pro 3%	3%
#35tied	OutSystems 3%	3%
#35tied	Bigin by Zoho 3%	3%
#35tied	n8n 3%	3%
#47tied	Microsoft 365 Microsoft product line 3%	3%
#47tied	Klaviyo 2%	2%
#47tied	Microsoft Power BI Microsoft product line 2%	2%
#47tied	Zoho Projects Zoho product line 2%	2%
#47tied	Salesforce Platform Salesforce product line 2%	2%
#47tied	Accelo 2%	2%
#47tied	Mendix 2%	2%
#47tied	monday.com CRM Monday product line 2%	2%
#47tied	EngageBay 2%	2%
#47tied	Zoho Creator Zoho product line 2%	2%
#47tied	ZoomInfo 2%	2%
#47tied	Itransition 2%	2%
#47tied	RaftLabs 2%	2%
#47tied	Oracle Fusion Cloud Sales Oracle product line 2%	2%
#47tied	Teamwork 2%	2%
#47tied	Chetu 2%	2%
#63tied	Shopify 2%	2%
#63tied	ActiveCampaign 2%	2%
#63tied	Notion 2%	2%
#63tied	Zoho Zia Zoho product line 2%	2%
#63tied	Microsoft Commercial Marketplace Microsoft product line 2%	2%
#63tied	Microsoft Power Automate Microsoft product line 2%	2%
#63tied	Streak · usestreak.com 2%	2%
#63tied	ServiceTitan 2%	2%
#63tied	Microsoft Azure Microsoft product line 2%	2%
#63tied	ScienceSoft 1%	1%
#63tied	Net Solutions 1%	1%
#63tied	Keap 1%	1%
#63tied	Twenty 1%	1%
#63tied	Appsmith 1%	1%
#63tied	Pipeline CRM 1%	1%
#63tied	SAP CX SAP product line 1%	1%
#63tied	Zoho Analytics Zoho product line 1%	1%
#63tied	Tray.ai 1%	1%
#63tied	Decipher Zone 1%	1%
#63tied	Odoo 1%	1%
#63tied	SugarCRM 1%	1%
#63tied	Intobi 1%	1%
#63tied	Softr 1%	1%
#63tied	Lightspeed 1%	1%
#63tied	Google Apps Script Alphabet product line 1%	1%
#63tied	Microsoft Excel Microsoft product line 1%	1%
#63tied	Tableau Owned by Salesforce 1%	1%
#63tied	Tridence 1%	1%
#63tied	Zoho Sheet Zoho product line 1%	1%
#63tied	Microsoft 365 Apps Microsoft product line 1%	1%
#63tied	EspoCRM 1%	1%
#63tied	Einstein Copilot Salesforce product line 1%	1%
#63tied	Microsoft Power Platform Microsoft product line 1%	1%
#63tied	Streak · streak.com 1%	1%
#63tied	Mulesoft Owned by Salesforce 1%	1%
#63tied	HubSpot Service Hub HubSpot product line 1%	1%
#63tied	Upwork 1%	1%
#100	GoHighLevel 1%	1%

Who leads each AI engine

ChatGPTChatGPT: HubSpot
Google AI ModeGoogle AI Mode: #1tiedHubSpot Zoho CRM Pipedrive

Mentioned in on each engineChatGPTGoogle AI Mode

Widest split: HubSpot, 67% on ChatGPT and 41% on Google AI Mode.

Mentioned in on each AI engine, by brand
Brand	ChatGPT	Google AI Mode
HubSpot	67%	41%
Zoho CRM	44%	39%
Pipedrive	43%	39%
Salesforce	31%	24%
HubSpot CRM	17%	30%
Microsoft Dynamics 365	29%	17%
Salesforce Sales Cloud	23%	24%
Salesforce CRM	20%	11%
Zoho	16%	11%
Monday	11%	15%

Latest insights

Week of Oct 12–18

Apollo Gaining: Apollo is mentioned in 4% of answers, up from 2%

Market map

Mentioned in · since Jul 5

Leading brands by topic

Manage sales pipeline for small creative agencyLed byPipedrive
Sales pipeline managementLed byPipedrive
First CRM for a small teamLed byPipedrive
CRM for service businessesLed byZoho CRM
Small business CRMFew answersLed byHubSpot
Free CRM softwareTied:Bitrix24Zoho CRMHubSpot CRM
CRM for retailTied:KlaviyoZoho CRMHubSpotSalesforce
CRM spreadsheet integrationTied:HubSpotPipedrive
Affordable CRM for small-to-medium retailersLed byZoho
Residential service managementLed byJobber
Commercial service scheduling and dispatchLed byBuildOps
Customizable CRM workflowsLed byMonday
Automated contact trackingLed bySalesflare
Free and flexible CRM for lean teamsLed byHubSpot
Agency gmail integration and contact loggingLed byCopper
Simple CRM for solo foundersLed byLess Annoying CRM

The 5 brands that lead or place most often

Topic	Zoho CRM	Pipedrive	Salesforce	HubSpot CRM
Led by HubSpot 2
CRM integration marketplace
Small business CRM	Not named	Not named		Not named
Led by Zoho CRM 1
CRM for service businesses
Led by Pipedrive 3
First CRM for a small team
Manage sales pipeline for small creative agency
Sales pipeline management	Not named		Not named	Not named
Tied: Bitrix24, Zoho CRM and HubSpot CRM 1
Free CRM software		Not named
Tied: Klaviyo, Zoho CRM, HubSpot and Salesforce 1
CRM for retail
Tied: HubSpot and Pipedrive 1
CRM spreadsheet integration
Led by Microsoft Dynamics 365 Sales 1
B2b account and opportunity management
Led by Apollo 1
Contact data enrichment
Tied: Zoho CRM, HubSpot, Salesforce and Microsoft Power BI 1
CRM with custom reporting
Tied: Insightly and Scoro 1
CRM with delivery tracking for mid-sized agencies

leads second or third named lowerblank: not named

Questions by topic13

Free CRM software
- which free crm should i use?
- I need a CRM for my startup team that doesn't cost anything to start. Which ones are the best options?
- Can you recommend some free CRM software?
Small business CRM
- I run a small business and need a CRM that includes automation features to help manage my customer relationships. What are some good options?
- Which CRM software works best for small teams?
- My small business needs a CRM platform to boost our marketing and expansion. Which capabilities are most important for these goals?
Manage sales pipeline for small creative agency
- I'm looking to manage my agency's sales pipeline. What's the best CRM for a small creative agency?
- I need to organize the sales pipeline for my small creative agency. Which CRM software should I look at?
- Can you recommend a CRM suitable for a small creative agency focused on pipeline management?
Sales pipeline management
- I am looking for a way to manage my sales pipeline with visual stages, specifically to move leads from prospecting to closed won. Which CRM tools support this workflow?
- I need a CRM that lets me track sales opportunities visually as they move from initial prospecting all the way to closed won. What are my best options?
- I'm looking for CRM software that supports a visual sales workflow, allowing me to progress leads from prospecting to closed won. Can you recommend some?
First CRM for a small team
- What CRM is best for my startup?
- What are the best CRM solutions for a business in its early stages?
- I need a CRM for a growing team. Which ones should I look at?
CRM for service businesses
- We need to manage our customer relationships better. What's the best CRM software for a service-based business?
- We need a CRM for our service business to keep track of client interactions, manage our projects, and streamline sales workflows. Can you recommend some top choices?
- I run a service-based company and need a CRM. Which platforms are recommended for this type of business?
CRM for retail
- I need a CRM platform that can unify customer data specifically for retail operations. What are the best options for consolidating this information?
- What are the best CRM platforms for a retail store?
- What are the best CRM tools for the retail industry?
- what's a good CRM for retail?
CRM spreadsheet integration
- As an organization that heavily uses spreadsheets, which CRMs sync well with spreadsheet tools for custom reporting needs?
- I need a CRM that connects well with spreadsheet applications for custom reporting purposes. What are the top options for a company that is spreadsheet-centric?
- We rely heavily on spreadsheets for our data. Can you recommend CRMs that offer seamless integration with spreadsheet software for custom reporting?
B2b account and opportunity management
- As a B2B firm selling to large accounts, which CRMs handle account hierarchies, multiple contacts per account, and complex opportunities best?
- We are a B2B company focused on large accounts. Which CRM platforms are best for managing account hierarchies, multiple contacts, and complex opportunities?
- I need a CRM for our B2B business that excels at handling large account structures, including hierarchies, multiple contacts, and intricate opportunity tracking. Any recommendations?
Contact data enrichment
- I need a CRM that can automatically import external professional and social data into my contact records to keep sales profiles accurate. What are my options?
- I'm looking for a CRM that keeps my sales database updated by automatically importing external social and professional data for each contact.
- Can you suggest CRMs that feature automated contact enrichment to ensure my lead profiles are always accurate with the latest external data?
CRM integration marketplace
- For a company with many integrations, which CRMs have reliable marketplaces or app ecosystems with well-supported connectors?
- Can you point me toward the collection of third-party tools and plugins designed to integrate with and extend my CRM platform?
- I need to extend my CRM's capabilities. Is there a directory of available third-party integrations and plugins?
CRM with custom reporting
- I need to create specialized reports for my customer data. What are the best ways to develop custom reporting features within a CRM platform?
- Which CRM systems provide the best tools for custom reporting and creating unique, tailored dashboards?
- What are the recommended approaches for developing bespoke reporting features for customer data in a CRM?
CRM with delivery tracking for mid-sized agencies
- For a mid-sized agency, which CRM systems combine project management or delivery tracking with traditional sales pipelines?
- I'm looking for a CRM for our mid-sized agency that handles both sales pipelines and project delivery tracking in one place.
- What CRM platforms are suitable for a mid-sized agency that need to integrate project management features with standard sales tracking?

For a team that loves automation, which tools support no-code automation rules and integrations with other SaaS apps?

Sources AI cites99

46% of citations point at the ranked brands’ own sites. youtube.com, reddit.com, techradar.com are the most-cited sites outside the ranked brands’ own domains.