Which companies provide automated feedback collection tools for businesses?

Yes. The market includes everything from lightweight automated NPS/CSAT tools to enterprise-wide voice-of-customer platforms.

Company	Product	Typical use
Qualtrics	Qualtrics XM	Enterprise surveys, NPS/CSAT, omnichannel feedback, AI analysis, automated follow-up
Medallia	Medallia Experience Cloud	Enterprise VoC, surveys, digital feedback, text/sentiment analysis, closed-loop workflows
AskNicely	AskNicely	Automated NPS/CSAT/CES surveys, alerts, follow-ups, frontline action
SurveyMonkey	SurveyMonkey	General-purpose customer surveys and automated survey distribution
Typeform	Typeform	Conversational surveys and feedback forms
Hotjar	Hotjar	Website/app feedback combined with behavioral analytics and session data
Zonka Feedback	Zonka Feedback	Multi-channel surveys, kiosks, NPS/CSAT, and automated feedback workflows
Canny	Canny	Product feedback, feature requests, voting, and roadmap management
UserVoice	UserVoice	Product/customer feedback, feature requests, prioritization
Sprig	Sprig	In-product micro-surveys, user research, session replay, and AI analysis

A particularly important distinction is what gets automated. AskNicely, for example, emphasizes automated follow-ups after feedback, while Qualtrics and Medallia go further into omnichannel collection, analysis, routing, and closed-loop workflows.AskNicely+2

One current wrinkle: Delighted is now part of Qualtrics rather than a standalone company/product; Qualtrics says its customer-feedback capabilities are now offered through its platform.Qualtrics

If you're researching this market for a business idea or competitive analysis, I can also map these companies by target customer, pricing, collection channels, automation capabilities, integrations, and major gaps/opportunities.

Numerous companies offer automated feedback collection tools, ranging from lightweight survey launchers to enterprise-grade Experience Management (XM) platforms . These solutions typically automate sending triggers (like post-purchase emails or in-app prompts), gathering responses, and analyzing sentiment.getperspective.ai+1[3]

Popular providers categorized by their primary strengths include:

• Enterprise Experience & Voice of Customer (VoC) Platforms
  • Qualtrics XM : Best for large enterprises requiring comprehensive, highly sophisticated surveys, text analytics, and predictive intelligence.
  • Medallia : Specialized in capturing multi-channel customer feedback at scale and turning unstructured data into operational actions for large organizations.
  • InMoment : Focuses on real-time feedback integration and closing the loop between customer input and frontline employee actions.pendo.io+1
• General Surveys & Form Builders
  • SurveyMonkey : A versatile, widely adopted platform ideal for quick, scalable survey creation, automation logic, and standard reporting.
  • Typeform : Known for its conversational, highly engaging form designs that yield higher response rates.
  • Delighted : Specializes in fast, automated Net Promoter Score (NPS), CSAT, and CES surveys via email, web, or SMS.typeform.com+2
• In-App & Website Feedback
  • Hotjar : Combines visual heatmaps and session recordings with automated on-site feedback widgets and incoming surveys.
  • Survicate : Focuses on targeted, continuous in-product and website micro-surveys triggered by user behavior.
• Product Roadmaps & Feature Requests
  • Canny : Automates collecting feature requests, hosting feedback boards, and keeping users updated as roadmap items change.
  • UserVoice : Helps product teams centralize, categorize, and prioritize qualitative customer ideas to guide product development.getperspective.ai+1

For a deeper dive into features and platform breakdowns, you can check out guides like the Guideflow Customer Feedback Tools Overview or insights on enterprise options via Pendo's User Feedback Tools Guide.pendo.io+1

If you'd like, let me know:

• What channel you want to collect feedback through (email, SMS, website, or in-app)
• The size of your business

I can narrow down which company fits your workflow best.

• Survicate is a comprehensive customer feedback and survey platform that features automated survey launches based on user actions, multi-channel distribution, and AI-powered response categorization.survicate.com+1
• SurveySparrow provides omni-channel, highly engaging conversational surveys with recurring automation options to track metrics like NPS and CSAT over time.
• Zonka Feedback offers multi-channel automated feedback collection across email, SMS, and in-app triggers with real-time alerts and workflows.deeto.com
• Typeform is widely recognized for its clean, conversational user interface that maximizes survey completion rates through conditional logic and automation integrations.reddit.com
• Hotjar combines automated visual feedback widgets with behavioral analytics like heatmaps and session recordings to passively capture user friction.reddit.com
• Qualtrics delivers enterprise-grade experience management with sophisticated automated triggers, advanced text analytics, and closed-loop ticketing.

If you'd like to narrow this down, let me know:

• What is your budget range?
• Are you looking to collect feedback in-app, via email, or on a website?
• Do you need deep AI analytics or just straightforward collection?

Many companies provide automated feedback collection tools designed to trigger surveys, capture user sentiment, and route responses without manual intervention.smartsurvey.com

Here are some of the leading platforms categorized by their primary strengths:

• Survicate – Excellent for multi-channel, targeted surveys across websites, mobile apps, and email . It features AI-assisted analysis and automated triggers based on user behavior or attributes. You can review their offerings directly on Survicate.featurebase.app
• Alchemer – A robust enterprise-grade data and feedback collection platform that automates survey distribution and deeply integrates with major CRM and ERP systems to turn insights into automated workflows. More details are available on Alchemer.alchemer.com
• HubSpot Service Hub – Best for businesses already using HubSpot's ecosystem. It automates CSAT, NPS, and CES surveys post-interaction (like after a customer support ticket closes) and ties them directly to customer profiles. Explore the tool via HubSpot Service Hub.
• CustomerGauge – Designed specifically for B2B enterprises looking to tie Net Promoter Score (NPS) directly to revenue and account retention, automating the entire retention and feedback loop. Learn more on CustomerGauge.getperspective.ai
• SmartSurvey – Offers automated survey distribution, real-time dashboards, and conditional logic to streamline collecting and analyzing customer sentiment across channels. Check out features on SmartSurvey.smartsurvey.com
• Perspective AI – An emerging choice for B2B account-level feedback that replaces static surveys with adaptive, AI-driven conversational interviews. Information can be found on Perspective AI.getperspective.ai

If you'd like to narrow down the choices, tell me:

• What is your primary use case (e.g., e-commerce reviews, SaaS product feedback, B2B client retention)?
• What tools or CRM (like HubSpot, Salesforce, or Zendesk) do you currently use?

I can recommend the best fit for your workflow.

Yes. There’s a fairly broad market for automated customer-feedback collection and feedback-management software. Some of the better-known providers are:

Company	Best suited for	Automation / feedback capabilities
qualtrics.com	Enterprise CX / Voice of Customer	Automated surveys, NPS/CSAT, website/app feedback, SMS/email, AI analysis, workflow-based follow-up.Qualtrics+1
surveymonkey.com	SMB through enterprise	Automated/recurring surveys, email/SMS/web collection, CRM integrations, alerts, NPS/CSAT and analytics.SurveyMonkey+1
asknicely.com	Customer experience & service teams	Automated NPS/CSAT/CES surveys, real-time feedback, alerts, workflows, and integrations with CRM/help-desk systems.AskNicely+1
medallia.com	Large enterprises	Continuous feedback across email, mobile, web, IVR, SMS/WhatsApp, voice and video, with sophisticated targeting and analysis.Medallia
typeform.com	Branded surveys & forms	Conversational surveys, automated collection, integrations and workflow automation.
jotform.com	Small businesses / forms	Automated forms and surveys, integrations, notifications and workflow automation.
survicate.com	Website/product feedback	In-product, website, email and survey feedback with targeting and integrations.

A useful distinction

If you're researching this market for a business idea or competitive analysis, I'd divide the companies into three groups:

• Survey platforms: SurveyMonkey, Typeform, Jotform — primarily help businesses create and distribute surveys.
• Customer-experience platforms: Qualtrics, Medallia, AskNicely — collect feedback continuously and connect it to customer/service operations.
• In-product/website feedback: tools such as Survicate — focus on capturing feedback at a particular moment in the customer journey.

One notable recent change: Delighted is no longer a standalone product; Qualtrics says it has incorporated the same fast-feedback capabilities into its broader platform.Qualtrics

If you're looking at this from a startup/competitive landscape perspective, I can also give you a list of 20–30 companies, their pricing, target customers, key features, and what gaps/opportunities remain in the market.

Many software companies provide automated feedback collection tools for businesses , ranging from lightweight survey widgets to heavy enterprise experience platforms.

Top Automated Feedback Collection Platforms

• HubSpot – Provides out-of-the-box NPS and CSAT surveys tied directly to a central CRM, allowing automated follow-up workflows based on user ratings.
• Jotform – Offers a no-code form builder with automation workflows that route customer responses, update CRMs, and trigger alerts.
• Typeform – Specializes in conversational, interactive surveys and forms that automatically log responses and trigger personalized follow-up sequences.
• SurveyMonkey – A widely used survey platform featuring automated questionnaire deployment, prebuilt templates, and AI-assisted analytics.
• Qualaroo – Focuses on in-context, real-time behavioral nudges and surveys triggered on websites or inside applications based on user actions.
• UserVoice – Built for B2B and SaaS product teams to automatically collect, centralize, and prioritize feature requests and user feedback.
• Medallia – An enterprise-grade customer experience platform that captures multi-channel feedback and leverages AI to predict customer behavior and satisfaction trends.

If you let me know what specific channel (website, in-app, email, or public reviews) and size of business you are working with, I can recommend the most suitable platform for your needs.