Which companies offer solutions for automated feedback collection for businesses?

Data as of Oct 5, 2026Based on 361 AI responses from ChatGPT Search and Google AI ModeReviewed by Dimitry Apollonsky · Oct 5, 2026

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Automated feedback collection is well-covered by a diverse set of specialized tools. Enterprise organizations prioritize platforms like Qualtrics or Medallia for deep analytics, local businesses often prefer Podium for high-engagement SMS feedback, and product-led teams utilize tools like Survicate or Typeform for flexible, interactive surveys across web and in-app environments.

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ChatGPT SearchSep 26, 2026

Yes. There’s a fairly broad market, ranging from lightweight automated survey tools to enterprise Voice-of-Customer platforms.

Company	Solution	Automated feedback capabilities	Typical fit
qualtrics.com	Customer Experience / VoC	Automated surveys across email, SMS, web, chat, contact center, social and reviews; AI analysis and automated follow-up workflows	Large organizations / enterprise

Numerous companies provide software and platforms dedicated to automating customer feedback collection, ranging from simple survey triggers to enterprise-grade experience management.

Enterprise & Omnichannel Experience Management

Medallia — Focuses on large-scale enterprise feedback capture across digital, social, and voice channels, using AI to track customer sentiment and predict churn [Medallia].
Qualtrics — A massive enterprise experience management platform that automates in-app surveys, website feedback pop-ups, and aggregates unstructured text or call center data [Qualtrics].
InMoment — Specializes in multichannel feedback collection (SMS, email, in-app) and leverages AI/NLP to auto-tag and surface actionable insights [InMoment].

E-Commerce, Reviews & Reputation Management

Podium — Tailored heavily for local and retail businesses, using automated text-messaging workflows to request reviews, gather feedback, and handle customer interactions [Podium].
Trustpilot — Offers robust automated post-purchase review collection tools alongside AI-assisted response mechanisms for retail and e-commerce [Trustpilot].
Bazaarvoice — Popular among e-commerce brands for automated post-purchase review requests, Q&A moderation, and visual content collection [Bazaarvoice].

Product & Website Feedback (SaaS / Digital)

Qualaroo — Best known for in-context, behavioral-triggered "nudges" and micro-surveys deployed on websites or mobile apps in real time [Qualaroo].
Canny — Automatically aggregates and analyzes customer feedback from communication channels like Slack, Intercom, and Gong to help map out product roadmaps.
Mopinion — Specializes in digital feedback (websites and mobile apps) with automated text analysis, smart recaps, and real-time custom dashboards.

General Forms & CRM-Integrated Solutions

HubSpot — Features out-of-the-box customer feedback software (like CSAT and NPS surveys) that triggers automatically and logs data directly into your CRM dashboard [HubSpot].
Typeform — Known for its engaging, conversational form-building interface that connects smoothly with automated workflows to segment users and trigger follow-ups [Typeform].
Jotform — A versatile no-code form builder that lets you automate feedback collection through templates and route the data straight into your existing workflows [Jotform].

If you'd like to narrow down the best fit, let me know:

Is your business B2B, B2C, e-commerce, or local retail?
What channel do you want to use most (email, SMS, in-app, website pop-ups)?

I can help you select a platform that fits your budget and tech stack.

Sources cited in this answer2

Many prominent companies and software platforms specialize in automated feedback collection, helping businesses gather, analyze, and act on customer or employee insights without manual follow-up.

Here are the top solutions categorized by their primary focus:

Qualtrics XM – An enterprise-grade experience management platform that automates omnichannel feedback collection (surveys, digital, social), featuring advanced AI-driven sentiment analysis and closed-loop ticketing.
SurveyMonkey – A widely used survey tool that offers robust automation features, enabling businesses to trigger automated email or web surveys based on specific customer actions or schedules.
Typeform – Known for its conversational, highly engaging form design, it integrates with tools like Zapier, HubSpot, and Slack to automate feedback distribution and data routing.
Canny – A user-feedback and feature-request tracking tool tailored for product teams to automatically collect, organize, and vote on customer ideas in one central hub.
Productboard – A comprehensive product management platform that centralizes and automates feedback intake from multiple channels, linking customer requests directly to product roadmaps.
Alchemer – A flexible Voice of Customer (VoC) and survey platform providing robust automation, omnichannel feedback integration, and role-based analytics dashboards.
Delighted – Specializing in lightweight, fast experience tracking (NPS, CSAT, CES), it allows businesses to run automated, recurring feedback campaigns via email, SMS, or web.

If you'd like to narrow down the options, tell me:

What is your primary channel for collecting feedback (email, website, in-app, SMS)?
What kind of budget or company size are you working with?

I can recommend the best specific fit for your workflow.

Sources cited in this answer3

Yes. There’s a fairly broad market for automated customer feedback collection, ranging from simple post-purchase surveys to enterprise-wide voice-of-customer platforms.

Company	Best for	Automated feedback capabilities
qualtrics.com	Enterprise CX / VoC	Surveys across email, SMS, web, chat, IVR, social and other channels; AI analysis and automated follow-up workflows.
medallia.com	Large enterprises	Continuous feedback via email, mobile, web, voice, SMS, WhatsApp and other channels, with targeting and automated analysis.
surveymonkey.com	General-purpose surveys / SMB–enterprise	Recurring customer-feedback programs, omnichannel surveys, CRM integrations and automated workflows.
asknicely.com	NPS / customer success teams	Automatically requests feedback after specific events, tracks NPS/CSAT/CES and triggers follow-up workflows.
nicereply.com	Support teams	Automatically sends CSAT/CES/NPS surveys after tickets, chats, deals or conversations are resolved; integrates with help desks and CRMs.
podium.com	Local businesses / reputation management	Automated SMS review requests, NPS surveys and personalized responses based on survey scores.
surveymonkey.com	Website / digital-product feedback	Trigger feedback based on visitor behavior, embedded surveys, feedback buttons and in-context website feedback.

How I'd segment the market

Simple automated surveys: SurveyMonkey
NPS-focused feedback: AskNicely
Customer-support feedback: Nicereply
Website/product feedback: GetFeedback
Reviews + SMS for local businesses: Podium
Enterprise voice-of-customer: Qualtrics or Medallia

One notable market change: Delighted, historically a popular lightweight automated NPS/CSAT product, is now part of Qualtrics and is no longer available as a standalone product.

If you're researching this market because you're considering building a product in automated feedback collection, I can also map out the competitive landscape—e.g. 20–30 competitors, pricing, target customer, automation features, integrations, weaknesses, and market gaps.

Sources cited in this answer15

Numerous platforms specialize in automated feedback collection, ranging from lightweight survey tools to comprehensive enterprise Voice of Customer (VoC) and AI-driven product feedback systems.

Top companies offering solutions for automated feedback collection include:

Qualtrics – A premier enterprise-scale platform that uses advanced automation to trigger multi-channel experience surveys (NPS, CSAT, CES) and deep statistical text analytics.
Typeform – Known for its conversational, highly engaging form design that can be automated and embedded across websites, emails, and apps.
SurveyMonkey – A widely adopted tool offering robust automation capabilities for scheduling, distributing, and analyzing recurring customer feedback surveys.
Medallia – An enterprise-grade experience management platform designed to capture feedback automatically across digital, social, and physical touchpoints in real time.
Trustmary – Focuses on automating the feedback and review collection process using CRM triggers, pop-ups, and email/SMS sequences to gather insights and display social proof.
Zanka Feedback – Offers automated survey distribution across channels like WhatsApp, SMS, and in-product prompts backed by AI-driven sentiment tracking.
Enterpret – An AI-first platform that clusters, categorizes, and automates feedback analysis by pulling unstructured data from multiple customer sources.

If you'd like to narrow this down, let me know:

Is your business B2B or B2C?
Are you looking to collect feedback via website/in-app prompts, email/SMS surveys, or product reviews?
What is your approximate company size or budget?

I can recommend the best-fit platform for your specific workflow.

Sources cited in this answer6

Numerous software companies offer tools designed to automate the collection, analysis, and management of customer feedback. Depending on your business model—whether you need in-app micro-surveys, website widgets, automated post-purchase emails, or heavy enterprise analytics—different solutions stand out.

Here are the top companies and platforms offering automated feedback collection solutions:

SurveyMonkey (Momentive) : One of the most widely used general-purpose survey platforms, SurveyMonkey lets businesses automate sending out Net Promoter Score (NPS), CSAT, or custom questionnaires via email or web links. They also offer targeted website-embedding tools like GetFeedback by SurveyMonkey to capture immediate in-the-moment feedback.
Typeform : Known for its conversational, high-completion-rate interface, Typeform allows companies to build dynamic, visually striking feedback forms and automate workflows using tools like Typeform Growth Flow to sync data with CRMs like HubSpot and Slack.
HubSpot (Service Hub) : Ideal for teams already operating in the HubSpot ecosystem, HubSpot provides built-in customer feedback software that automatically triggers NPS or CSAT follow-up surveys after customer service interactions or purchases.
Jotform : A versatile form and data collection platform, Jotform features thousands of customizable templates and automated workflows that route incoming user feedback straight to specific teams or generate real-time visual reports via Jotform Tables.
Qualtrics : Built for enterprise-grade Experience Management (XM), Qualtrics automates multi-channel feedback collection across customer, product, and brand touchpoints, leveraging advanced AI and text analytics to predict customer churn or satisfaction trends.
Medallia : An enterprise powerhouse specializing in capturing feedback from digital channels, calls, and chat logs. Medallia utilizes natural language processing (NLP) to auto-tag open-ended text and trigger automated alerts when customer satisfaction drops.
Userpilot : Best suited for SaaS and product-led growth companies, Userpilot enables businesses to trigger code-free, contextual in-app surveys (like NPS and CSAT) tied directly to user behavior and actions.
UserVoice : A specialized feedback management system tailored for software companies. UserVoice centralizes qualitative feedback using public feature-voting boards, in-app widgets, and automated status updates to close the loop with users.
Mopinion : Focused on digital experience feedback, Mopinion collects real-time user feedback from websites and mobile apps using behavior-based audience targeting and AI-driven summaries.
Trustpilot : For automated review and reputation collection, Trustpilot provides an automated feedback service that emails customers post-purchase to gather verified reviews.

If you'd like to narrow down these options, tell me:

What is your business model (e.g., B2B SaaS, e-commerce, local service)?
Where do you want to collect the feedback (e.g., in-app, via email, on your website)?

I can recommend the most cost-effective and integrated solution for your specific setup.

Yes. There’s a fairly broad market for automated customer-feedback collection—from simple survey tools to enterprise voice-of-customer platforms.

Notable companies

qualtrics.com — Enterprise-grade customer experience and Voice of Customer platform. Automates surveys and feedback across email, SMS, web, chat, calls, social, and review sites, with AI analysis and automated follow-up/workflows.
medallia.com — Enterprise experience-management platform that collects feedback through email, mobile, web, IVR, SMS, WhatsApp and other channels, then uses AI/analytics and closed-loop workflows to drive action.
surveymonkey.com — More accessible survey/feedback platform. Supports recurring feedback programs, email/web/in-app/SMS collection, AI-assisted survey creation, and integrations with 200+ apps.
asknicely.com — Focused on continuous customer feedback, particularly for service and multi-location businesses. Collects sentiment and turns feedback into recommended actions for frontline teams.
qualtrics.com — If you're familiar with Delighted, note that Delighted is now part of Qualtrics rather than a standalone offering. Qualtrics says its current solution retains the fast feedback-collection capabilities while adding AI and broader VoC functionality.

How I'd segment the market

Type	Examples	Best suited for
Enterprise VoC	Qualtrics, Medallia	Large companies, complex CX programs
General survey/feedback	SurveyMonkey	SMBs through enterprise
Continuous NPS/CSAT	AskNicely	Service businesses and frontline teams

The key distinction is what "automated feedback" means. Some companies primarily automate sending surveys; others automate the entire loop—trigger → collect → analyze → identify unhappy customers → notify staff → follow up → request a review.

If you're researching this market for a business idea or competitive analysis, I can also give you a 20–30 company landscape with pricing, target customer, automation capabilities, integrations, and differentiation.

Sources cited in this answer11

Many companies offer software and platforms designed to automate feedback collection for businesses. These solutions range from simple online form builders to enterprise-grade experience management systems.

Key providers in this space are categorized by their primary use cases:

Qualtrics – An enterprise-grade experience management platform that captures customer feedback across multiple channels, triggers automated follow-up flows, and uses AI for sentiment analysis.
Medallia – A cloud-based customer experience platform built for large organizations to gather omnichannel feedback (surveys, social media, call logs) and automate predictive analytics alerts.
SurveyMonkey – A versatile online survey and feedback tool that automates survey distribution via email, web links, or embedded site widgets and provides built-in AI analytics.
Typeform – Known for interactive, conversational, single-question forms that improve completion rates, featuring automated response collection and CRM integrations.
Jotform – A no-code form builder that lets businesses create automated feedback workflows, mobile kiosk modes, and real-time reports synced directly to third-party apps.
HubSpot Customer Feedback Software – Part of HubSpot's Service Hub, it automates NPS and CSAT survey collection at key touchpoints and attaches responses directly to CRM contact records.
Sogolytics – An enterprise feedback management tool providing multi-channel communication distribution, automated responses, and robust ticket management.
SurveySparrow – Offers chat-style recurring surveys, automated review invitations via email or SMS, and built-in sentiment analysis.
Usersnap – A specialized customer experience and bug-tracking tool geared toward product and engineering teams to capture contextual screen feedback and automate workflows.
Trustpilot – Focuses specifically on automating customer review collection post-purchase to build seller ratings and online trust.

If you can share what kind of business you run and where you want to collect feedback (website, email, post-purchase, or in-app), I can help you narrow down the best specific tool for your workflow.

Sources cited in this answer3

Yes. There’s a fairly broad market for automated customer-feedback collection, ranging from simple survey tools to full customer-experience (CX) platforms.

Leading options

Qualtrics — Enterprise-grade feedback and Voice of Customer platform. Automates surveys across email, SMS, web, chat, contact centers, social media, and review sites, with AI analysis and automated follow-up workflows.
Medallia — Designed for large organizations needing continuous feedback across channels, including email, mobile, SMS, WhatsApp, voice, video, and web.
AskNicely — Particularly focused on NPS/CSAT and automatically collecting feedback at key customer-journey moments. It can trigger follow-ups, escalations, staff tasks, and other workflows based on responses.
Birdeye — Strong fit for multi-location businesses. Its automated survey campaigns collect feedback on autopilot and use AI to summarize sentiment and identify issues.
Sprig — More oriented toward product teams and user research. Its AI agents help design, deploy, personalize, and analyze surveys and feedback studies.
InMoment — Omnichannel CX platform that collects feedback through surveys, email, SMS, websites, call centers, and other channels, with AI-assisted conversations and analysis.
SurveyMonkey — A more general-purpose survey platform that businesses commonly use for automated customer surveys and feedback collection.
Typeform — Known for highly polished, conversational forms and surveys; generally a better fit when survey experience/design is a priority than when you need a full enterprise CX system.

How I'd segment the market

Category	Companies to look at
Enterprise CX / Voice of Customer	Qualtrics, Medallia, InMoment
Automated NPS/CSAT + follow-up	AskNicely, Birdeye
Product/user feedback	Sprig, Typeform

One notable change: Delighted is no longer available as a standalone product; Qualtrics now directs Delighted users to its own customer-feedback offering.

If you're researching this market for a business/product idea, the most interesting competitive distinction is probably not who can create a survey, but who automatically triggers the request at the right moment, gets a response, analyzes it, and takes action without human intervention. AskNicely, Birdeye, Qualtrics, and Medallia are especially relevant there.

Which companies offer solutions for automated feedback collection for businesses?

Which companies offer solutions for automated feedback collection for businesses?

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Enterprise & Omnichannel Experience Management

E-Commerce, Reviews & Reputation Management

Product & Website Feedback (SaaS / Digital)

General Forms & CRM-Integrated Solutions

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How I'd segment the market

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Notable companies

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Leading options

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