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· ChatGPT Search and Google AI Mode
Based on every AI answer that names both
Reviewed by Dimitry Apollonsky
#3 in Knowledge Base and Wiki Software · Mentioned in 49%
#1 in Help Desk & Ticketing Software · Mentioned in 84%
Listed first when AI names both
Recommended when named
Warned against · lower is better
Mentioned in, as a share of each topic’s answers
ChatGPT SearchGuru listed first: 56%Zendesk listed first: 44%
Google AI ModeGuru listed first: 43%Zendesk listed first: 57%
JunGuru listed first: 48%Zendesk listed first: 52%
JulGuru listed first: 41%Zendesk listed first: 59%
AugGuru listed first: 48%52%
Zendesk alone is ranked in Help desk software, AI automation for customer order inquiries, AI ticket reply drafting agents, AI-to-human handover, Multilingual AI help center software, No-code AI agent for helpdesk integration, Pre-handoff data collection, Budget CSAT survey tools, Omnichannel contact center, Cloud call center migration, Enterprise wiki with jira integration and Shared team inbox.
SepGuru listed first: 49%Zendesk listed first: 51%
Oct, so farGuru listed first: 72%Zendesk listed first: 28%
