AskNicely vs Delighted: which does AI recommend?

· ChatGPT Search and Google AI Mode

Based on every AI answer that names bothReviewed by

How we measure

When AI names both, it lists first slightly more often. It recommends and warns against both about as often.

Listed first when AI names both

AskNicelyAskNicely: 41%DelightedDelighted: 59% (Delighted leads)

Recommended when named

AskNicelyAskNicely: 75%
DelightedDelighted: 68%

Warned against · lower is better

AskNicelyAskNicely: 3%
DelightedDelighted: 13%

Topic by topic

Mentioned in, as a share of each topic’s answers

AskNicely named more1Delighted named more3

AskNicely named more

Delighted named more

Only Delighted is ranked in2

What people ask AI about AskNicely and Delighted

AskNicely listed firstDelighted listed first
  1. We use a customer success platform. Who offers a net promoter score (NPS) tool that feeds data back to it?Level
  2. We use a customer success platform. Who offers a survey tool that feeds NPS scores back into this platform?Level
  3. We need to track how our customers feel about our product. What's the best NPS tool with workflow automation?AskNicely often first
  4. Which tool is the best for creating and sending customer satisfaction (CSAT) or Net Promoter Score (NPS) surveys?Delighted usually first
  5. I'm a CSM looking for the best integrated solution for running customer satisfaction and NPS surveys.Delighted often first
  6. What's a good way to automate the collection and analysis of Net Promoter Score (NPS) feedback?Delighted almost always first

Who AI mentions first

AskNicely listed firstDelighted listed first
  1. JunAskNicely listed first: 25%Delighted listed first: 75%
  2. JulAskNicely listed first: 51%Delighted listed first: 49%
  3. AugAskNicely listed first: 39%Delighted listed first: 61%
  • ChatGPT SearchAskNicely listed first: 59%Delighted listed first: 41%
  • Google AI ModeAskNicely listed first: 23%Delighted listed first: 77%

Also named alongside AskNicely and Delighted

  1. Qualtrics57%
  2. Survicate53%
  3. SurveyMonkey38%
  4. Refiner26%
  5. Gainsight25%
  6. Medallia25%
  7. ChurnZero21%
  8. HubSpot21%
  9. Typeform19%
  10. Zonka Feedback19%
  11. SatisMeter18%
  12. SurveySparrow17%

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