Contact Center and Dialer Software has unclaimed recommendation contexts.
Share of supported contexts
30.8%
69.2%
share of answers
Data as of Aug 25, 2026 · Based on 3,566 AI responses · See how Parse measures this
Contact Center and Dialer Software
ParseChatGPT + Google AIParse
https://parse.gl
Measured across ChatGPT & Google AI
Five9| # | Brand | What AI says | Mention rate |
|---|---|---|---|
| 1 |  AircallConsistently a top choice for sales teams and flexible, remote-friendly setups. | Consistently a top choice for sales teams and flexible, remote-friendly setups. | 39% |
| 2 |  RingCentralA stable top-tier option praised for its all-around omnichannel capabilities. | A stable top-tier option praised for its all-around omnichannel capabilities. | 36% |
| 3 |  DialpadFrequently recommended for its AI-powered live coaching and sales dialer features. | Frequently recommended for its AI-powered live coaching and sales dialer features. | 36% |
| 4 |  CloudTalkMassive gainer, jumping from #16 to #4 for SMB dialer use cases. | Massive gainer, jumping from #16 to #4 for SMB dialer use cases. | 34% |
| 5 | Five9Maintains #1 rank; often cited for scalability and omnichannel features. | Maintains #1 rank; often cited for scalability and omnichannel features. | 33% |
| 6 |  Talkdesk | 29% | |
| 7 |  GenesysMajor gainer, rising to #2 for its enterprise CCaaS and global reach. | Major gainer, rising to #2 for its enterprise CCaaS and global reach. | 26% |
| 8 |  Nextiva | 26% | |
| 9 |  JustCall | 24% | |
| 10 |  NICE | 21% | |
| 11 |  Amazon | 20% | |
| 12 |  PhoneBurnerConsistently cited for high-volume, browser-based power dialing for sales teams. | Consistently cited for high-volume, browser-based power dialing for sales teams. | 19% |
| 13 |  Zendesk | 18% | |
| 14 |  KixieA leading sales dialer, recommended for speed and  Salesforce integration. | A leading sales dialer, recommended for speed and Salesforce integration. | 18% |
| 15 |  Freshworks | 14% | |
| 16 |  8x8 | 13% | |
| 17 |  Orum | 13% | |
| 18 | Salesforce | 13% | |
| 19 |  HubSpot | 11% | |
| 20 |  Twilio | 10% | |
| 21 |  Teleperformance | 9% | |
| 22 |  Vonage | 8% | |
| 23 |  Concentrix | 8% | |
| 24 |  Crescendo AI | 7% | |
| 25 |  Nooks AI | 7% |
“A general platform offering AI features like transcription.” → “A specialized tool for AI-assisted live coaching during sales calls.”
Rose from #16 to #4 overall between Oct 2025 and Mar 2026.
Slipped from #5 to #9 in overall brand mentions between Oct 2025 and Mar 2026.
Jumped from #6 to #2 in overall mentions between Oct 2025 and Mar 2026.
Who wins on each AI
The same market, seen by two models.
Sources AI cited
nextiva.com is the page AI reaches for most here, cited in 28% of analyzed answers.
Share of supported contexts
share of answers
Share of direct mentions
share of answers
Five9 holds its position as the most cited vendor for contact center software, frequently recommended for its scalability and enterprise-grade AI features. Meanwhile, Genesys has significantly strengthened its position, climbing to the #2 spot, driven by frequent recommendations for its Genesys Cloud CX platform.
Across 3,566 AI responses, Aircall is mentioned most, named in 39% of them, followed by RingCentral (36%) and Dialpad (36%).
Parse measures each brand's mention rate — the share of answers naming it — across 3,566 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.
Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.
JustCallCloudTalkAircallPhoneBurnerAI responses consistently recommend a core group of dialers including
What is the best sales dialer?
AI responses consistently recommend a core group of dialers including
PhoneBurnerKixieJustCallAI assistants consistently recommend
+2 more
share of answers
Brands mentioned
JustCallCloudTalkAircallPhoneBurnerKixieBrands mentioned
PhoneBurnerKixieJustCallAI assistants consistently recommend
The market map
Recommended by need