Data as of Aug 16, 2026 · Based on 3,131,739 AI responses across 10,525 prompts · See how Parse measures this
Zendesk Voice is a cloud-based phone system that integrates AI-powered voice support into the Zendesk customer service platform. It offers features like AI agents for automated call handling, real-time agent assistance, automatic call summarization, and omnichannel routing to enhance customer interactions.
Sources
techradar.com shapes more of what AI says about Zendesk Voice than any other source, at 40% of its citations.
support.zendesk.com · technologyadvice.com · zendesk.com
The market map
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