Enterprise AR platforms with administrative controls

• Access controls: Role-based access
• Encryption: Confirm the applicable encryption configuration and terms with the vendor
• Analytics: Usage, workflow completion, session activity, and exportable reports
• Work record: Session history, annotations, logs, and available recordings

Best for: organizations measuring frontline execution as well as remote support.

Analytics and audit-trail details

2. TeamViewer Frontline + TeamViewer Tensor

(Strongest for IT audit controls)

TeamViewer's AR platform supports remote assistance, recorded sessions, and role-based device permissions. Tensor adds enterprise event logs covering remote sessions and administrative actions, with access to audit logs restricted by permissions. TeamViewer documents AES-256 session encryption and end-to-end encryption for its remote connections.www.teamviewer.com+6

• Access controls: Enterprise roles, policies, and permissions
• Encryption: AES-256 session encryption; current protocols also use TLS 1.3 for session establishment
• Analytics/audit: Session activity, administrative events, and recording policies
• Work record: Session videos and logs; workflow-level completion records may require additional Frontline capabilities

Best for: regulated IT environments, support accountability, and centrally managed remote access.

Frontline AR capabilities ·Tensor audit logging

3. Librestream Onsight

(Strong for field inspections)

Onsight Connect supports live expert assistance, AR annotations, session recording, image capture, and a knowledge base for retaining material for future use. The wider Onsight platform also supports digital work instructions and data capture for operational analysis.librestream.com+5

• Access controls: Validate role granularity and administrative audit permissions
• Encryption: Request current encryption specifications and security documentation
• Analytics: Operational insights and work-instruction data capture
• Work record: Recordings, captured images, and retained knowledge-base material

Best for: industrial maintenance, inspections, diagnostics, and expert guidance across distributed sites.

Onsight platform overview ·Remote expert features

Comparison against your four requirements

The table distinguishes documented capabilities from items that still need vendor confirmation.

*“Strong” means the vendor documents relevant functionality, not that every feature is included in every license. Sources: Frontline analytics and security documentation, TeamViewer security and audit documentation, and Librestream product documentation.www.frontline.io+5

What to verify before selecting a platform

Ask each vendor to demonstrate these five controls in a live proof of concept:

1. Granular roles: Separate worker, remote expert, supervisor, auditor, and administrator permissions.
2. Encryption: Encryption in transit and at rest, with end-to-end encryption where required; document any exceptions.
3. Session analytics: User identity, timestamps, duration, remote-assistance activity, and exportable reports.
4. Auditable work record: A traceable record linked to the asset or work order, including captured evidence, annotations, procedure steps, approvals, and completion status.
5. Retention and integrations: Configurable retention, tamper-resistant logs, export/API access, and integration with your CMMS, EAM, or field-service system.

My recommendation: Start with Frontline ONE if workflow analytics and documented work history are your priority. Evaluate TeamViewer Frontline with Tensor if IT governance and remote-session auditing are central. Include Librestream Onsight if field inspections and expert-led maintenance are the primary use case.

One important distinction: a session recording is not necessarily a complete work record. If you need evidence that a specific asset was serviced correctly, verify that the platform can link the session and evidence to a work order and preserve the completion and approval history.