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ConnectWise Control in AI answers

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Data as of Sep 21, 2026 · Based on 3,332,371 AI responses across 10,526 prompts · See how Parse measures this

What shifted for ConnectWise Control

  • ConnectWise Control Gap between platforms: PlatformChatGPT Search now names ConnectWise Control 8.8 points more often than Google AI Mode in Remote Desktop and Support Software, a narrowed gap
  • ConnectWise Control Slipping: MentionsConnectWise Control's mention rate decreased to 35.7% in Remote Desktop and Support Software, from 41% the week before

Every shift for ConnectWise Control, and the week’s changes by email.

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Latest insights

ConnectWise Control logoConnectWise Controlscreenconnect.com

ScreenConnect provides remote support and remote access software that lets IT teams instantly connect to any device, fix issues on-demand, and minimize downtime. It offers 24/7 secure remote access, unattended access, mobile device support, and live camera sharing to manage and troubleshoot endpoints without disrupting users. The platform includes privileged access management with zero-trust policies and can be deployed cloud or on-premises to secure critical systems and scale with business needs.

Parse Score

72

#5 of 82 in Remote Desktop and Support Software

The market map · 5 of 82 labelled

Remote Desktop and Support Software →
5%10%20%50%Category leadersSpecialistsIn the mixLong tailNamed in more AI answers →Appears earlier in the answer →SplashtopTeamViewerAnyDeskZoho AssistConnectWise Cont…
  1. CompetitionGoogle Meet logoGoogle Meet is the top alternative to ConnectWise Control logoConnectWise Control1 questionView competitors→View competitors
  2. AI perceptionAI rates ConnectWise Control logoConnectWise Control worse than rivals on overall_quality

Where ConnectWise Control ranks in AI

Remote Desktop and Support Software#5
5 answers
View attributes
→
View attributes
  • Platform visibilityConnectWise Control logoConnectWise Control is more visible on ChatGPT Search8.8 pointsCompare platforms→Compare platforms
  • Market rankingConnectWise Control logoConnectWise Control is less visible in Remote Desktop and Support Software35.7% vs 41%View market→View market

    • Follow changes to ConnectWise Control’s AI visibility

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    AI perception

    AI rates ConnectWise Control logoConnectWise Control better than rivals on overall quality and worse on overall_quality

    77%positive
    AttributeWorse than rivalsBetter than rivals
    • overall quality5AI rates ConnectWise Control better than a rival on overall quality in 5 answers, and never worse.
    • overall_quality5AI rates ConnectWise Control worse than a rival on overall_quality in 5 answers, and never better.

    Worse than rivalsBetter than rivals

    Often described as

    excellent · highly customizable · fast · best · extremely fast · learning curve

    Competitors

    Top cited sources

    Questions

    Google Meet logoGoogle Meet is the top alternative to ConnectWise Control logoConnectWise Control

    • Google Meet logoGoogle MeetPicked instead1 question
    • Chrome Remote Desktop logo
    • screenconnect.com (opens in a new tab)Owned20%
    • reddit.com (opens in a new tab)19%

    No contexts measured yet.

    • Mention rate
    • 75% · 2 engines

      Excerpts where ConnectWise Control appeared in the AI's answer

      Google AI Mode · excerpt
      ConnectWise Control (formerly ScreenConnect): A favorite among IT professionals for its lightning-fast connection speeds
      Google AI Mode · excerpt
      ConnectWise Control (ScreenConnect) — Best lightning-fast, highly customizable tool tailored for robust IT helpdesks and Managed Service Providers (MSPs).
    • 63%
    • 56%
    • 50%
    • 38% · 1 engine

      Excerpts where ConnectWise Control appeared in the AI's answer

      Google AI Mode · excerpt
      ConnectWise Control (ScreenConnect) : Provides extensions (such as the ConnectWise Control Remote Support App for Zendesk ) that place a host-launch button right inside your ticket view
    • 14% · 1 engine

      Excerpts where ConnectWise Control appeared in the AI's answer

      Google AI Mode · excerpt
      ConnectWise Control (formerly ScreenConnect): A favorite among managed service providers (MSPs) for its customizable, robust, and secure access.
    Chrome Remote Desktop
    Picked instead
    1 question
  • Sage logoSagePicked instead1 question
  • Connectwise logoConnectwiseRanking↑6 to #17
  • Xero logoXeroRanking↑2 to #10
    • expertinsights.com (opens in a new tab)5%
  • screenmeet.com (opens in a new tab)5%
  • techradar.com (opens in a new tab)4%

    • Platform visibility

    ConnectWise Control logoConnectWise Control is more visible on ChatGPT Search

    8.8 points ahead of Google AI Mode