CRM Telephony Integration Software in AI answers

Data as of Oct 21, 2026Based on 108 AI responsesReviewed by Dimitry Apollonsky

AI summary

Aircall holds a clear lead, frequently recommended for syncing call recordings and activity feeds directly to major cloud CRMs. For outreach teams prioritizing an all-in-one CRM with built-in calling tools, HubSpot is the usual answer.

Most-mentioned brands

Rank and Mentioned in · since Jul 5

#	Brand	Recommended for	Mentioned in
1	Aircall 85% syncing call recordings and tags to CRM activity feeds	syncing call recordings and tags to CRM activity feeds	85%
2	RingCentral 72% click-to-dial and automatic logging across major CRM platforms	click-to-dial and automatic logging across major CRM platforms	72%
2	CloudTalk 64% real-time synchronization of call notes and recordings to leads	real-time synchronization of call notes and recordings to leads	64%
4	HubSpot 58% in-browser native calling and automated logging within Sales Hub	in-browser native calling and automated logging within Sales Hub	58%
4	JustCall 54% logging calls and recordings through integrations with cloud CRMs	logging calls and recordings through integrations with cloud CRMs	54%
6	Pipedrive 48% combining visual pipeline tracking with built-in calling and VoIP connections	combining visual pipeline tracking with built-in calling and VoIP connections	48%
6	Dialpad 45% cloud calling connectors that embed dialers directly into browsers	cloud calling connectors that embed dialers directly into browsers	45%
6	Close 41% high-volume outbound dialing and built-in calling for sales outreach	high-volume outbound dialing and built-in calling for sales outreach	41%
6	Zoho CRMZoho product line 41% connecting external phone providers alongside its built-in dialer options	connecting external phone providers alongside its built-in dialer options	41%
10	Salesforce Sales CloudSalesforce product line 28% enterprise CRM workflows connecting to cloud phone systems via CTI	enterprise CRM workflows connecting to cloud phone systems via CTI	28%
10	Zoho VoiceZoho product line 26%		26%
10	Salesforce CRMSalesforce product line 21%		21%
13	Salesforce 19%		19%
13	Twilio 19%		19%
13	Five9 17%		17%
13	Kixie 17%		17%
13	Freshworks CRMFreshworks product line 17%		17%
13	Microsoft Dynamics 365Microsoft product line 17%		17%
13	HubSpot CRMHubSpot product line 14%		14%
13	Dialpad SellDialpad product line 14%		14%
13	Zoho 14%		14%
13	Freshworks 12%		12%
13	Amazon ConnectAmazon product line 12%		12%
24	Nextiva 10%		10%
24	HubSpot Sales HubHubSpot product line 9%		9%
24	Zoom PhoneZoom product line 9%		9%
24	Vonage 9%		9%
24	NextPhone 8%		8%
24	Gong 7%		7%
24	Salestrail 6%		6%
24	RingCentral RingEXRingCentral product line 6%		6%
24	Microsoft Teams PhoneMicrosoft product line 6%		6%
24	Bitrix24 6%		6%
24	RingCXRingCentral product line 6%		6%
24	Zendesk 6%		6%
24	Genesys 6%		6%
37	Outreach · outreach.ai 5%		5%
37	Zendesk SellZendesk product line 5%		5%
37	GoHighLevel 5%		5%
37	FreshcallerFreshworks product line 5%		5%
37	Zoho PhoneBridgeZoho product line 5%		5%
37	8x8 4%		4%
37	Salesforce Service Cloud VoiceSalesforce product line 4%		4%
37	CloudCall 4%		4%
37	Talkdesk 4%		4%
37	Microsoft Dynamics 365 SalesMicrosoft product line 4%		4%
37	OpenPhone 4%		4%
37	Decypher Technologies · decyphertech.com 3%		3%
37	RingCentral MVPRingCentral product line 2%		2%
37	RocketPhone 2%		2%
37	Zoom 2%		2%
37	Ringover 2%		2%
37	Aloware 2%		2%
37	PhoneBurner 2%		2%
37	Agile CRM 2%		2%
56	NICE CXoneNICE product line 1%		1%
56	RoloCRM 1%		1%
56	Dialerportal 1%		1%
56	Ringy 1%		1%
56	Einstein CopilotSalesforce product line 1%		1%
56	Vonage Contact CentersVonage product line 1%		1%
56	Natterbox 1%		1%
56	SAP Sales and Service CloudSAP product line 1%		1%
56	The Cloud Dial 1%		1%
56	PhoneIQ 1%		1%
56	CallRail 1%		1%
56	Flowlu 1%		1%
56	Callifi 1%		1%
56	RingCentral for SalesforceRingCentral product line 1%		1%
56	Twilio Programmable VoiceTwilio product line 1%		1%
56	NectarDesk 1%		1%
56	360 SMS 1%		1%
56	Salesforce Einstein Conversation InsightsSalesforce product line 1%		1%
56	Twilio FlexTwilio product line 1%		1%
56	Orum 1%		1%
56	Retell AI 1%		1%
56	Decypher Technologies · decypher.com 1%		1%
56	Nooks AI 1%		1%
56	GoDial 1%		1%
56	Microsoft 1%		1%
56	Symbo 1%		1%
56	ActiveCampaign 1%		1%
56	Microsoft 365Microsoft product line 1%		1%
56	Microsoft TeamsMicrosoft product line 1%		1%
56	Nextiva Contact CenterNextiva product line 1%		1%
56	Azure Communication ServicesMicrosoft product line 1%		1%
56	BT Cloud PhoneBT product line 1%		1%
56	Attio 1%		1%
56	Google VoiceAlphabet product line 1%		1%
56	Salesforce Open CTISalesforce product line 1%		1%
56	Salesmate 1%		1%
56	Outreach · outreach.io 1%		1%
56	Apollo 1%		1%

Mentioned in on each engineChatGPT SearchGoogle AI Mode

Widest split: HubSpot, 69% on ChatGPT Search and 47% on Google AI Mode.

Mentioned in on each AI engine, by brand
Brand	ChatGPT Search	Google AI Mode
Aircall	89%	81%
RingCentral	82%	62%
CloudTalk	58%	70%
HubSpot	69%	47%
JustCall	47%	60%
Close	51%	30%
Dialpad	44%	47%
Zoho CRM	51%	30%
Pipedrive	49%	47%
Zoho Voice	45%	Outside Google AI Mode's top 25

Latest insights

Weeks of Aug 10 – Sep 6, 2026 · Since Jul 5

RingCentral Gap between platforms: ChatGPT Search now mentions RingCentral 19.9 points more often than Google AI Mode in CRM Telephony Integration Software, a narrowed gap
Zoho CRM Gap between platforms: The platform gap for Zoho CRM in CRM Telephony Integration Software narrowed to 21.1 points, ChatGPT Search ahead
Close Gap between platforms: The platform gap for Close in CRM Telephony Integration Software narrowed to 21.2 points, ChatGPT Search ahead
Salesforce CRM Gaining: Salesforce CRM entered the CRM Telephony Integration Software top ten at #10
Salesforce Sales Cloud Slipping: Salesforce Sales CloudRingCentral moved ahead of Salesforce Sales Cloud in CRM Telephony Integration Software

and 7 more insightssee the ranking

Rankings by topic:

CRM with native phone integration

Questions by topic1

CRM with native phone integration
- For a business that relies on phone outreach, which CRMs natively integrate calling features or easily connect to cloud phone systems?
- I'm looking for a CRM for our phone-heavy business that offers native phone integration or simple connectivity with cloud phone providers.
- We do a lot of cold calling and need a CRM that either has built-in telephony or connects smoothly with cloud phone services.

We use a cloud CRM. Who offers a telephony integration that logs call recordings directly to the lead record?

Sources AI cites99

64% of citations point at the ranked brands’ own sites. reddit.com, youtube.com, techradar.com are the most-cited sites outside the ranked brands’ own domains.