Contact Center and Dialer Software | Parse

Contact Center and Dialer Software in AI answers

Data as of Oct 18, 2026Based on 1,230 AI responsesReviewed by Dimitry Apollonsky

AI summary

Five9 holds a clear lead, frequently recommended for enterprise cloud contact center operations and predictive dialing. For remote sales teams seeking a dedicated power dialer, Orum is the usual answer.

Most-mentioned brands

Rank and Mentioned in · since Jul 5

#	Brand	Recommended for	Mentioned in
1	Five9 39% enterprise CCaaS deployments requiring predictive dialing and intelligent CRM integrations	enterprise CCaaS deployments requiring predictive dialing and intelligent CRM integrations	39%
2	Talkdesk 27% fast deployment and cloud-native contact center management with AI automation	fast deployment and cloud-native contact center management with AI automation	27%
3	Genesys 22% sophisticated omnichannel routing, cloud migrations, and global enterprise voice infrastructure	sophisticated omnichannel routing, cloud migrations, and global enterprise voice infrastructure	22%
4	Aircall 21% SMB sales teams needing simple setup and straightforward CRM integrations	SMB sales teams needing simple setup and straightforward CRM integrations	21%
5	Amazon ConnectAmazon product line 21% engineering-led teams seeking consumption-based pricing and customizable AWS voice workflows	engineering-led teams seeking consumption-based pricing and customizable AWS voice workflows	21%
6	Dialpad 20% flexible, contract-free plans and AI-assisted calling for small businesses	flexible, contract-free plans and AI-assisted calling for small businesses	20%
7	NICE CXoneNICE product line 20% large enterprise contact centers needing voice biometrics and workforce engagement	large enterprise contact centers needing voice biometrics and workforce engagement	20%
8	JustCall 20% budget-friendly power dialing and remote sales calling integrated with CRMs	budget-friendly power dialing and remote sales calling integrated with CRMs	20%
9	PhoneBurner 18% delay-free power dialing and rapid voicemail drops for sales teams	delay-free power dialing and rapid voicemail drops for sales teams	18%
10	Kixie 17% high-volume outbound calling with multi-line dialing and local caller IDs	high-volume outbound calling with multi-line dialing and local caller IDs	17%
11	CloudTalk 17%		17%
12	Genesys Cloud CXGenesys product line 17%		17%
13	Orum 17%		17%
14	RingCentral 16%		16%
15	NICE 15%		15%
16	Zendesk 13%		13%
17	Nooks AI 9%		9%
18	Retell AI 9%		9%
19	Nextiva 9%		9%
20	HubSpot 9%		9%
21	Twilio FlexTwilio product line 9%		9%
22	Bland 7%		7%
23	8x8 7%		7%
24	Vapi 6%		6%
25	Dialpad SellDialpad product line 6%		6%
26	Synthflow 6%		6%
27	RingCXRingCentral product line 6%		6%
28	Salesforce 5%		5%
29	Webex Contact CenterCisco product line 5%		5%
30	Zoom Contact CenterZoom product line 5%		5%
31	SalesLoft 5%		5%
32	RingCentral Contact CenterRingCentral product line 4%		4%
33	RingCentral RingCXRingCentral product line 4%		4%
34	Close 4%		4%
35	Teleperformance 4%		4%
36	Concentrix 4%		4%
37	Foundever 4%		4%
38	Salesforce CRMSalesforce product line 4%		4%
39	Aloware 4%		4%
40	Twilio 4%		4%
41	TTEC 3%		3%
42	Microsoft Dragon Copilot for NursesOwned by Microsoft 3%		3%
43	Vonage 3%		3%
44	Mojo Dialer 3%		3%
45	AWSAmazon product line 3%		3%
46	Cisco 3%		3%
47	Zendesk VoiceZendesk product line 3%		3%
48	Verint 3%		3%
49	Pindrop 3%		3%
50	Veridas 2%		2%
51	Freshworks 2%		2%
52	Outreach · outreach.ai 2%		2%
53	Microsoft Dynamics 365 Contact CenterMicrosoft product line 2%		2%
54	Talkdesk CX CloudTalkdesk product line 2%		2%
55	Transcom 2%		2%
56	TELUS DigitalOwned by TELUS 2%		2%
57	Zoom · zoom.us 2%		2%
58	Salesforce Service CloudSalesforce product line 2%		2%
59	Nextiva Contact CenterNextiva product line 2%		2%
60	Microsoft 2%		2%
61	Convoso 2%		2%
62	Observe.AI 2%		2%
63	GEGI SIS 2%		2%
64	8x8 Contact Center8x8 product line 2%		2%
65	Gorgias 2%		2%
66	FreshdeskFreshworks product line 2%		2%
67	Vulcan7 2%		2%
68	BatchDialer 2%		2%
69	Salesforce Sales CloudSalesforce product line 2%		2%
70	Intercom 2%		2%
71	ServiceNow 2%		2%
72	Apollo 2%		2%
73	REDX 2%		2%
74	Amazon Web ServicesAmazon product line 2%		2%
75	SupportYourApp 2%		2%
76	Microsoft Dynamics 365Microsoft product line 2%		2%
77	Cresta 1%		1%
78	Dialpad SupportDialpad product line 1%		1%
79	Gong 1%		1%
80	Revenue.io 1%		1%
81	HubSpot Sales HubHubSpot product line 1%		1%
82	FreshcallerFreshworks product line 1%		1%
83	Zoom PhoneZoom product line 1%		1%
84	Alorica 1%		1%
85	Pipedrive 1%		1%
86	WebexOwned by Cisco 1%		1%
87	Telnyx 1%		1%
88	Power Dialer 1%		1%
89	Outreach · outreach.io 1%		1%
90	Callminer 1%		1%
91	WithAllo 1%		1%
92	Vonage Contact CentersVonage product line 1%		1%
93	Sprinklr 1%		1%
94	Ringover 1%		1%
95	TaskUs 1%		1%
96	Zoom · zoom.com 1%		1%
97	EnlightenAI 1%		1%
98	GoTo ConnectGoto product line 1%		1%
99	Omilia 1%		1%
100	Daon 1%		1%

Recommendations by AI engine

ChatGPT SearchGoogle AI Mode

Widest split: NICE, 22% on ChatGPT Search and 9% on Google AI Mode.

Mentioned in on each AI engine, by brand
Brand	ChatGPT Search	Google AI Mode
Five9	41%	33%
Talkdesk	26%	25%
Genesys	24%	20%
Aircall	23%	15%
Amazon Connect	25%	17%
Dialpad	15%	22%
NICE CXone	20%	20%
JustCall	22%	18%
PhoneBurner	15%	21%
Kixie	16%	20%

Questions by topic13

Cloud contact center operations
- What are the best cloud contact center platforms for large businesses that offer advanced routing, workforce optimization tools, and deep system integrations?
- We are a large enterprise looking for a cloud-based contact center solution. Which ones provide robust workforce optimization, sophisticated routing capabilities, and extensive integration options?
- I need to find a cloud contact center platform for a large business. What are the top options that feature deep integrations, workforce optimization, and advanced call routing?
Voice biometric authentication
Omnichannel contact center
- We are losing context when customers switch from chat to phone support. Who offers omnichannel contact center software?
Global voice quality and carrier reach
- Which contact center platforms offer the most reliable global voice infrastructure and extensive carrier partnerships for clear international connectivity?
- We are looking for a call center platform that guarantees high-quality global voice performance. Which providers have the best carrier networks for international reach?
- I need a contact center platform with top-tier global voice infrastructure and broad carrier relationships to ensure international calls are clear.
Enterprise quality assurance
- What enterprise-grade tools are available for quality assurance and AI-enhanced call center management?
- We are looking for enterprise solutions for AI-enhanced call center management and quality assurance. What tools should we consider?
- I need recommendations for enterprise-level software that handles quality assurance and uses AI for call center management.
Cloud call center migration
- What are the steps involved in migrating an on-premise call center to a cloud-based contact center platform?
AI cold calling
- what AI cold calling software should i use?
CRM-integrated sales dialing
- What are some sales dialing tools that integrate with my CRM to handle click-to-dial, automated logging, and scheduling?
Sales team dialing
- I need a sales dialer that supports blended power, preview, and auto-dialing modes. It also needs to include SMS capabilities and tools for team coaching.
High-volume outbound dialing
- Can you recommend a system for high-volume outbound dialing that dials several numbers at the same time and only connects agents to live conversations?
Automated sales call sequences
- I need a remote-friendly calling tool that handles automated multi-step sales sequences, what are my options?
- What are some remote-ready calling platforms that can run automated, multi-stage sales cadences?
- Which calling software works well for remote teams and includes features for automated multi-step sales sequences?
Real estate auto-dialing
- What are some high-velocity auto-dialing solutions designed specifically for real estate agents and their prospecting workflows?
Flexible call center subscriptions
- Which call center software platforms offer flexible subscription plans that allow for temporary scaling without requiring long-term contracts?
- Are there any contact center platforms that offer month-to-month billing or flexible plans for short-term scaling?
- Are there any contact center platforms that offer month-to-month billing or the ability to scale capacity up and down as needed?

best call center software for small businesses
best call center software for online stores
What are the best enterprise call centers that specialize in multilingual support?
What is the best sales dialer?
For a sales team using dialer features, which VoIP solutions include power dialers or predictive dialers suitable for SMBs?
The problem is, our team spends too much time dialing. What's the best power dialer for a remote sales team?
What are the most affordable enterprise call center solutions with 24/7 availability and multilingual support?
What is the best call center software?
We are replacing our outsourced call center with an internal remote team. Who offers cloud contact center software?
We use a cloud contact center. Who offers a voice biometrics integration to auth users via AI?
Which CCaaS vendors should I consider?
For a small business that occasionally needs call center features, which platforms allow temporary upgrades without long-term contracts?
We need to move our call center to the cloud. What CCaaS provider offers the most reliable voice quality and global carrier relationships?

Led by Genesys 1
Cloud call center migration	Not named	Not named		Not named	Not named

Led by PhoneBurner 1
Real estate auto-dialing	Not named		Not named		Not named

Led by Nooks AI 1
Automated sales call sequences	Not named		Not named

Led by other brands 4
AI cold calling
Global voice quality and carrier reach		Not named		Not named	Not named
Flexible call center subscriptions	Not named		Not named	Not named	Not named
Voice biometric authentication		Not named		Not named	Not named

Contact Center and Dialer Software in AI answers

Most-mentioned brands

Latest insights

Recommendations by AI engine

Different leaders by AI engine

Questions by topic13

Sources AI cites99

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Questions by topic13

Led by JustCall 2
CRM-integrated sales dialing			Not named
Sales team dialing