HIPAA-Compliant VoIP & Video Platforms in AI answers

Data as of Oct 22, 2026Based on 194 AI responsesReviewed by Dimitry Apollonsky

AI summary

RingCentral has a clear lead for compliance-focused VoIP, e-discovery and secure call recording. For detailed video security logs and BAA support, Microsoft Teams is the usual answer.

What’s changing · since July

Since July, Zoomrising and Zoom Phonerising were mentioned more often across the market. Nextivafalling and Google Meetfalling became occasional mentions for e-discovery and audit support, respectively.

Most-mentioned brands

Rank and Mentioned in · since Jul 5

#	Brand	Mentioned in	Recommended for
1	RingCentral 63% Compliance exports and e-discovery for regulated communications.	63%	Compliance exports and e-discovery for regulated communications.
2	8x8 44% Secure archiving and auditing across voice, messaging and video.	44%	Secure archiving and auditing across voice, messaging and video.
3	Zoom Phone Zoom product line 36% Secure call records and retention with broader compliance tools.	36%	Secure call records and retention with broader compliance tools.
3	Dialpad 34% Secure archiving, compliance tools and AI-powered voice analytics.	34%	Secure archiving, compliance tools and AI-powered voice analytics.
3	Microsoft Teams Microsoft product line 29% Detailed audit evidence and compliance support for video meetings.	29%	Detailed audit evidence and compliance support for video meetings.
6	Nextiva 27% Comprehensive VoIP compliance, call recording and audit trails.	27%	Comprehensive VoIP compliance, call recording and audit trails.
6	Zoom for Healthcare Zoom product line 23% Healthcare video meetings with BAAs and detailed audit logs.	23%	Healthcare video meetings with BAAs and detailed audit logs.
6	Webex Owned by Cisco 21% Encrypted storage and enterprise auditing for video meetings.	21%	Encrypted storage and enterprise auditing for video meetings.
9	Microsoft Teams Phone Microsoft product line 20% Phone communications with e-discovery, legal hold and export.	20%	Phone communications with e-discovery, legal hold and export.
9	iPlum 18% Secure, recorded communications for legal and healthcare needs.	18%	Secure, recorded communications for legal and healthcare needs.
9	Zoom · zoom.us 17%	17%
12	Microsoft Purview Records Management Microsoft product line 14%	14%
12	Zoom Compliance Manager Zoom product line 13%	13%
12	Theta Lake 11%	11%
12	Doxy.me 11%	11%
12	Zoom · zoom.com 10%	10%
12	Microsoft Purview Microsoft product line 10%	10%
12	Microsoft 10%	10%
12	Vonage 10%	10%
20	RingCentral MVP RingCentral product line 8%	8%
20	Ringover 8%	8%
20	Dialpad Sell Dialpad product line 7%	7%
20	Phone.com 7%	7%
20	RingCentral RingEX RingCentral product line 7%	7%
20	Microsoft 365 Microsoft product line 7%	7%
20	Microsoft 365 Apps Microsoft product line 6%	6%
20	Smarsh · smarsh.com 6%	6%
20	RingRX 6%	6%
20	VSee 6%	6%
20	Google Meet Alphabet product line 5%	5%
20	Webex Calling Cisco product line 5%	5%
20	Global Relay 5%	5%
20	Nextiva Contact Center Nextiva product line 5%	5%
20	CallCabinet 5%	5%
35	GoTo Connect Goto product line 4%	4%
35	Twilio 3%	3%
35	Aircall 3%	3%
35	Mango Voice 3%	3%
35	MessageWatcher 3%	3%
35	Vimeo Enterprise Vimeo product line 2%	2%
35	Telnyx 2%	2%
35	Twilio Programmable Voice Twilio product line 2%	2%
35	Quo · quo.us 2%	2%
35	Goto 2%	2%
35	SimplePractice 2%	2%
35	Mitel 2%	2%
35	Splunk Owned by Cisco 2%	2%
35	Panopto 2%	2%
35	Cisco 2%	2%
35	Veritas 2%	2%
35	Ooma 2%	2%
35	Google Workspace Alphabet product line 2%	2%
35	Intermedia Unite Intermedia product line 2%	2%
35	Microsoft Sentinel Microsoft product line 2%	2%
35	Verint 2%	2%
56	NICE CXone NICE product line 1%	1%
56	RingCX RingCentral product line 1%	1%
56	Microsoft Entra Connect Sync Microsoft product line 1%	1%
56	Smarsh · smash.com 1%	1%
56	AccountableHQ 1%	1%
56	CloudTalk 1%	1%
56	Webex Go 1%	1%
56	VoIP Office 1%	1%
56	PanTerra Networks 1%	1%
56	Avaya 1%	1%
56	Deltapath 1%	1%
56	Onna 1%	1%
56	Kaltura 1%	1%
56	Bandwidth 1%	1%
56	Zoom Contact Center Zoom product line 1%	1%
56	EnterpriseTube 1%	1%
56	Zoom Workplace Zoom product line 1%	1%
56	Nuclei 1%	1%
56	Quo · quo.com 1%	1%
56	Vonage Business Vonage product line 1%	1%
56	Doximity Dialer Doximity product line 1%	1%
56	Proofpoint 1%	1%
56	LeapXpert 1%	1%
56	Microsoft Compliance Manager 1%	1%
56	Akazio 1%	1%
56	Amwell 1%	1%
56	RingCentral Video RingCentral product line 1%	1%
56	Cellcrypt 1%	1%
56	Ooma Office Ooma product line 1%	1%
56	RingClone 1%	1%
56	Practice Better 1%	1%
56	8x8 Work 8x8 product line 1%	1%
56	Intermedia 1%	1%
56	Google Voice Alphabet product line 1%	1%
56	Compliancy Group 1%	1%
56	Box 1%	1%
56	NICE 1%	1%
56	Proven IT 1%	1%
56	Recordia 1%	1%
56	Oracle Health Oracle product line 1%	1%
56	Telesupply 1%	1%
56	Genesys Cloud CX Genesys product line 1%	1%
56	ControlHub 1%	1%
56	Genesys 1%	1%
56	8x8 Express 8x8 product line 1%	1%

Who leads each AI engine

ChatGPT SearchChatGPT Search: RingCentral
Google AI ModeGoogle AI Mode: RingCentral

Mentioned in on each engineChatGPT SearchGoogle AI Mode

Widest split: Nextiva, 17% on ChatGPT Search and 38% on Google AI Mode.

Mentioned in on each AI engine, by brand
Brand	ChatGPT Search	Google AI Mode
RingCentral	69%	56%
8x8	53%	35%
Zoom Phone	36%	35%
Dialpad	35%	32%
Microsoft Teams	28%	31%
Nextiva	17%	38%
Webex	23%	19%
Zoom for Healthcare	18%	27%
iPlum	Outside ChatGPT Search's top 25	34%
Microsoft Teams Phone	27%	13%

Market map

Mentioned in · since Jul 5

Leading brands by topic

Regulatory compliance voipLed byRingCentral

Questions by topic1

Regulatory compliance voip
- For a company with compliance needs, which VoIP providers offer e-discovery support and exportable logs of communications?
- We need a VoIP solution for our regulated business. Which services provide the necessary e-discovery tools and communication logs for compliance?
- I am looking for VoIP providers that offer audit logs and e-discovery features to meet our company's compliance standards.
- As an organization recording sensitive calls, which VoIP platforms offer strong encryption and secure storage of recordings?
- As a HIPAA-sensitive practice, which VoIP solutions are willing to sign BAAs and offer documented security compliance?

We are worried about HIPAA audits. What video vendor provides the most detailed security logs and BAA (Business Associate Agreement) support?

Sources AI cites100

64% of citations point at the ranked brands’ own sites. hipaavault.com, youtube.com, reddit.com are the most-cited sites outside the ranked brands’ own domains.