Data as of Sep 16, 2026 · Based on 3,347,692 AI responses across 10,679 prompts · See how Parse measures this
4 of 5 measured questions
Keeping turns Google Workspace/Gmail into a help desk, enabling teams to route, assign, and resolve customer emails without leaving Gmail via a Chrome extension. It offers shared inboxes, collision detection to prevent double replies, internal notes with @mentions, templates, tags, and analytics to track performance and automate workflows. The product provides tiered pricing with a 14-day free trial, SOC 2 compliance, and mobile/web access, and is trusted by thousands of businesses.
The market map · 5 of 59 labelled
Shared Inbox Helpdesk Software →87%positive
Where Keeping ranks in AI
lightweightsimplesimplestgmail-nativeshared inboxminimal learning curveminimalistsimpler