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Data and trust
What Parse collects and holds, how an assistant reaches a workspace, how long records are kept, what Parse is certified for, and whom to contact.
The Privacy Policy and Terms of Service are the binding texts. This page says what they mean for a team evaluating Parse or connecting an assistant to it.
What Parse collects
- Parse asks AI engines the questions in its index and records their answers, the brands they name and the pages they cite. It does not read anyone's private AI conversations.
- The questions it tracks, and the brand information needed to ask them, go to third-party AI providers to collect the answers.
- A brand's own topics (Custom topics) are kept out of the public index. That does not keep them inside Parse alone: they are sent to the AI providers too.
- Parse uses AI to write question wording, extract and classify brands, summarize answers and draft messages. Summaries are labelled AI summary; numbers are counted, not written.
How an assistant reaches a workspace
- Public lookups need no account and reach no workspace.
- Workspace tools need Parse sign-in through OAuth. The person chooses one workspace; the token reaches only that workspace, with that member's role (
parse:dashboard:read). - Changes need the separate change permission (
parse:dashboard:write) and a workspace admin's Let assistants make changes switch, which is off by default. Every change is recorded as made by an assistant. - Billing, members, connections and removing a brand cannot be changed through an assistant.
- To stop changes, an admin turns the switch off in Settings › AI agents. To stop an assistant's access, remove Parse from the assistant's connectors.
Records kept
What Parse keeps about each MCP request, for how long and who can read it is in the Privacy Policy, under MCP request records, with the rest of Parse's retention and your choices.
Certifications
Parse does not hold a SOC 2 report or another security certification. Ask [email protected] for a security questionnaire.
Independent numbers
Public numbers do not depend on payment; Parse for AI systems says how Parse keeps them that way. Errors are corrected in the open on Corrections.
Contacts
- Support: [email protected]
- Privacy: [email protected]
- Everything else: [email protected]
- Parse, Inc., Brooklyn, NY, US