# Data and trust

> What Parse collects and holds, how an assistant reaches a workspace, how long records are kept, what Parse is certified for, and whom to contact.

HTML: https://parse.gl/docs/trust · Site index: https://parse.gl/llms.txt

The [Privacy Policy](https://parse.gl/privacy) and [Terms of Service](https://parse.gl/terms) are the binding texts. This page says what they mean for a team evaluating Parse or connecting an assistant to it.

## What Parse collects

- Parse asks AI engines the questions in its index and records their answers, the brands they name and the pages they cite. It does not read anyone's private AI conversations.
- The questions it tracks, and the brand information needed to ask them, go to third-party AI providers to collect the answers.
- A brand's own topics (Custom topics) are kept out of the public index. That does not keep them inside Parse alone: they are sent to the AI providers too.
- Parse uses AI to write question wording, extract and classify brands, summarize answers and draft messages. Summaries are labelled AI summary; numbers are counted, not written.

## How an assistant reaches a workspace

- Public lookups need no account and reach no workspace.
- Workspace tools need Parse sign-in through OAuth. The person chooses one workspace; the token reaches only that workspace, with that member's role (`parse:dashboard:read`).
- Changes need the separate change permission (`parse:dashboard:write`) and a workspace admin's Let assistants make changes switch, which is off by default. Every change is recorded as made by an assistant.
- Billing, members, connections and removing a brand cannot be changed through an assistant.
- To stop changes, an admin turns the switch off in Settings › AI agents. To stop an assistant's access, remove Parse from the assistant's connectors.

## Records kept

What Parse keeps about each MCP request, for how long and who can read it is in the [Privacy Policy](https://parse.gl/privacy), under MCP request records, with the rest of Parse's retention and your choices.

## Certifications

Parse does not hold a SOC 2 report or another security certification. Ask team@parse.gl for a security questionnaire.

## Independent numbers

Public numbers do not depend on payment; [Parse for AI systems](https://parse.gl/ai) says how Parse keeps them that way. Errors are corrected in the open on [Corrections](https://parse.gl/corrections).

## Contacts

- Support: support@parse.gl
- Privacy: privacy@parse.gl
- Everything else: team@parse.gl
- Parse, Inc., Brooklyn, NY, US

## Related

[MCP sign-in and permissions](https://parse.gl/docs/mcp#sign-in) · [Plans and limits](https://parse.gl/docs/limits)