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· ChatGPT Search and Google AI Mode
Based on every AI answer that names both
Reviewed by Dimitry Apollonsky
#2 in External Attack Surface Management Tools · Mentioned in 47%
#9 in CRM Software Platforms · Mentioned in 15%
AI summary
Zoho is preferred for its lower cost, while answers naming both list Microsoft first usually; Zoho is slightly ahead when the answers recommend one.
Listed first when AI names both
Recommended when named
Warned against · lower is better
Mentioned in, as a share of each topic’s answers
Microsoft is ahead in more shared topics, including low-code platforms for CRM apps. Zoho is clearly ahead for CRM customer success support for small businesses.
Level: CRM migration assistance, Spreadsheet-style BI tools, Low-bandwidth remote support, CRM for companies with long sales cycles, Accounting with financial reporting,
Microsoft alone is ranked in Automated decision capture, Compromised credential monitoring and remediation, Custom AI chip design, Enterprise-scale attack surface management, .
Microsoft is listed first almost always for business software providers, business productivity suites and rapid application development platforms. It is listed first usually for CRM marketplaces and connectors.
Microsoft listed firstZoho listed firstWhen answers name both brands, ChatGPT Search and Google AI Mode list Microsoft first usually. Every engine leans to Microsoft by about the same margin.
ChatGPT SearchMicrosoft listed first: 79%Zoho listed first: 21%
Google AI ModeMicrosoft listed first: 82%Zoho listed first: 18%
Microsoft is listed first every month.
MayMicrosoft listed first: 79%Zoho listed first: 21%
JunMicrosoft listed first: 79%Zoho listed first: 21%
Jul
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
These bars show which brand AI favours in claims citing each source.
Oracle, SAP and Salesforce also appear in many of these answers.
Zoho alone is ranked in Small business CRM, Low cost custom domain email hosting, CRM onboarding and customer support, Email tracking and inbox integration, High-volume deal management, Document generation and e-signature, Inventory control with accounting integration, Multi-user access for small teams, Scalable CRM for startups, Free CRM software, Accounting software for cpa collaboration and Affordable CRM for small teams.
AugMicrosoft listed first: 86%Zoho listed first: 14%
SepMicrosoft listed first: 80%Zoho listed first: 20%
