Which one AI picks, and when.
Data as of Aug 7, 2026 · Based on 7 AI claims comparing the two · See how Parse measures this
Head to head
The two are furthest apart on reach, where Five9 leads by 4 points.
| Measure |  Five9 |  Genesys |
|---|---|---|
| Parse Score | 83 |
| 80 |
| Strength | 71 | 68 |
|---|
| Reach (widest gap) | 67 | 63 |
|---|
| Authority | 60 | 64 |
|---|
