Business Process Management Software | Parse

Business Process Management Software in AI answers

Data as of Oct 18, 2026Based on 156 AI responsesReviewed by Dimitry Apollonsky

AI summary

Zendesk and Zapier run nearly neck and neck for automated workflows and gathering missing ticket details before escalation. However, Front matches Zendesk as a frequent option when teams ask to auto-build macros for handoffs.

Most-mentioned brands

Rank and Mentioned in · since Jul 6

#	Brand	Recommended for	Mentioned in
1	Zapier 38% connecting apps and moving data through multi-step automated workflows	connecting apps and moving data through multi-step automated workflows	38%
2	Make 32%		32%
3	n8n 30%		30%
4	Monday 24% tracking team projects and managing collaborative business processes	tracking team projects and managing collaborative business processes	24%
5	Microsoft 23%		23%
6	ServiceNow 17% automating digital workflows and enterprise service management tasks	automating digital workflows and enterprise service management tasks	17%
7	HubSpot 14% managing inbound customer workflows and automated sales handoffs	managing inbound customer workflows and automated sales handoffs	14%
8	Appian 13%		13%
9	Airtable 13%		13%
10	Atlassian 12% collecting missing project details before support requests are routed	collecting missing project details before support requests are routed	12%
11	Kissflow 12% managing structured business processes and low-code operational workflows	managing structured business processes and low-code operational workflows	12%
12	ClickUp 12%		12%
13	Asana 12%		12%
14	Zendesk 11% collecting required details and asking clarifying questions before ticket escalation	collecting required details and asking clarifying questions before ticket escalation	11%
15	Workato 10%		10%
16	SlackSalesforce product line 10%		10%
17	Intercom 9% automated workflows that capture customer information during support handoffs	automated workflows that capture customer information during support handoffs	9%
18	Pipefy 9%		9%
19	Salesforce 9% enterprise workflow management and customer relationship operations	enterprise workflow management and customer relationship operations	9%
20	Camunda 9%		9%
21	Microsoft 365Microsoft product line 8%		8%
22	Front 8% AI-assisted macro creation and intelligent context triage before handoffs	AI-assisted macro creation and intelligent context triage before handoffs	8%
23	Salesforce FlowSalesforce product line 8%		8%
24	Jira Service ManagementAtlassian product line 8%		8%
25	Notion 8%		8%
26	Slack Workflow BuilderSalesforce product line 7%		7%
27	Process Street 6%		6%
28	ProcessMaker 6%		6%
29	Pipedrive 6%		6%
30	Pega 6%		6%
31	Microsoft Power AppsMicrosoft product line 6%		6%
32	Jotform 6%		6%
33	HubSpot CRMHubSpot product line 5%		5%
34	Microsoft Dynamics 365Microsoft product line 5%		5%
35	Ada (Ada CX)5%		5%
36	Jotform WorkflowsJotform product line 5%		5%
37	DocsBot 4%		4%
38	Salesforce CRMSalesforce product line 4%		4%
39	Retool 4%		4%
40	Microsoft Power PlatformMicrosoft product line 4%		4%
41	Activepieces 4%		4%
42	Eloquens AI 3%		3%
43	Microsoft Power AutomateMicrosoft product line 3%		3%
44	HubSpot Service HubHubSpot product line 3%		3%
45	Microsoft TeamsMicrosoft product line 3%		3%
46	Freshworks 3%		3%
47	Microsoft Dynamics 365 Customer ServiceMicrosoft product line 3%		3%
48	Pega PlatformPega product line 3%		3%
49	Fin by Intercom 3%		3%
50	Wrike 3%		3%
51	Kustomer 3%		3%
52	Gorgias 3%		3%
53	Bizagi 3%		3%
54	Salesforce Service CloudSalesforce product line 3%		3%
55	Pipedream 3%		3%
56	Temporal 3%		3%
57	Linear 3%		3%
58	IFTTT 3%		3%
59	Atender 2%		2%
60	MindStudio 2%		2%
61	Agentplace 2%		2%
62	Zapier AgentsZapier product line 2%		2%
63	Chatoly 2%		2%
64	Pylon 2%		2%
65	Gainsight 2%		2%
66	Relevance AI 2%		2%
67	Dify 2%		2%
68	Dust 2%		2%
69	Tray.ai 2%		2%
70	NintexOwned by Thoma Bravo 2%		2%
71	TaskMender 1%		1%
72	FreshdeskFreshworks product line 1%		1%
73	Assembled 1%		1%
74	Typewise 1%		1%
75	UiPath 1%		1%
76	Eesel 1%		1%
77	Decagon AI 1%		1%
78	SAIL 1%		1%
79	Camunda ZeebeCamunda product line 1%		1%
80	Salesforce Sales CloudSalesforce product line 1%		1%
81	Zendesk SupportZendesk product line 1%		1%
82	Smartsheet 1%		1%
83	OpenAI 1%		1%
84	WorkForm 1%		1%
85	Zendesk AIZendesk product line 1%		1%
86	Relay 1%		1%
87	Composio 1%		1%
88	Salesforce PlatformSalesforce product line 1%		1%
89	FlowForma 1%		1%
90	Zapier FormsZapier product line 1%		1%
91	Rippling 1%		1%
92	Deel 1%		1%
93	Microsoft Agent FrameworkMicrosoft product line 1%		1%
94	Abacus.ai 1%		1%
95	BlitzSupport 1%		1%
96	ServiceNow Customer Service ManagementServiceNow product line 1%		1%
97	Regisseur 1%		1%
98	Shopify 1%		1%
99	Deep AgentAbacus.ai product line 1%		1%
100	ChatGPT WorkOpenAI product line 1%		1%

Recommendations by AI engine

ChatGPT SearchGoogle AI Mode

Widest split: Monday, 13% on ChatGPT Search and 27% on Google AI Mode.

Mentioned in on each AI engine, by brand
Brand	ChatGPT Search	Google AI Mode
Zapier	16%	25%
Make	10%	17%
n8n	11%	10%
Monday	13%	27%
Microsoft	32%	Outside Google AI Mode's top 25
ServiceNow	24%	19%
HubSpot	Outside ChatGPT Search's top 25	12%
Appian	17%	17%
Airtable	6%	Outside Google AI Mode's top 25
Atlassian	8%	19%

Business Process Management Software in AI answers

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