What does AI recommend for customer onboarding software platforms?

Appcues has risen to become the most frequently cited platform for customer onboarding, particularly for in-app, no-code user guidance. AI responses increasingly segment the market, distinguishing between Digital Adoption Platforms like Appcues and Userpilot, project-based tools such as Rocketlane and GuideCX, and broader Customer Success Platforms.

Which customer onboarding software platforms brands appear most in AI answers?

Across 2,404 AI responses, Appcues is mentioned most, named in 48% of them, followed by Userpilot (41%) and UserGuiding (32%).

How does Parse rank these brands?

Parse measures each brand's mention rate — the share of answers naming it — across 2,404 AI responses to this market's buyer questions. Answers are collected daily and the ranking is published weekly.

How does a brand enter this ranking?

Brands enter the ranking when AI answers mention them. Parse collects answers daily and publishes the re-measured set weekly, so new brands appear as AI starts recommending them.

Best customer onboarding software platforms, according to AI

Data as of Aug 25, 2026 · Based on 2,404 AI responses · See how Parse measures this

Customer Onboarding Software Platforms

473 brands

ParseChatGPT + Google AI

Parse

https://parse.gl

Measured across ChatGPT & Google AI

Best Customer Onboarding Software Platforms, According to ChatGPT & Google AI | Parse

#	Brand	What AI says	Mention rate
1	AppcuesNow the leader for no-code, in-app tours and onboarding checklists.	Now the leader for no-code, in-app tours and onboarding checklists.	48%
2	UserpilotA fast-rising choice for contextual, behavior-driven in-app onboarding.	A fast-rising choice for contextual, behavior-driven in-app onboarding.	41%
3	UserGuidingFrequently cited for simple, no-code in-app walkthroughs and tooltips.	Frequently cited for simple, no-code in-app walkthroughs and tooltips.	32%
4	PendoCombines in-app guides with product analytics for data-driven teams.	Combines in-app guides with product analytics for data-driven teams.	30%
5	GuideCXA top tool for managing structured, project-based client implementations.	A top tool for managing structured, project-based client implementations.	29%
6	RocketlaneConsistently picked for collaborative B2B onboarding and project management.	Consistently picked for collaborative B2B onboarding and project management.	28%
7	HubSpotMentioned for its integrated CRM with service hub automation workflows.	Mentioned for its integrated CRM with service hub automation workflows.	23%
8	Chameleon		23%
9	Whatfix		20%
10	Userflow		20%
11	WalkMe		18%
12	ChurnZeroA key platform for customer success automation and lifecycle tracking.	A key platform for customer success automation and lifecycle tracking.	18%
13	OnRamp		17%
14	Dock		16%
15	Gainsight		16%
16	Intercom		14%
17	Salesforce		12%
18	ProductFruits		11%
19	Zendesk		8%
20	Arrows		6%
21	Monday		6%
22	Planhat		6%
23	Totango		5%
24	Moxo		5%
25	Vitally		5%
26	Content Snare		5%
27	Zapier		5%
28	Docebo		5%
29	Stonly		5%
30	ClientSuccess		4%
31	Userlane		4%
32	Custify		4%
33	GuiddeAn emerging leader for AI-generated video walkthroughs and tutorials.	An emerging leader for AI-generated video walkthroughs and tutorials.	4%
34	ClickUp		4%
35	Dock		4%
36	Asana		3%
37	Onboard		3%
38	HoneyBook		3%
39	OpenAI		3%
40	Clustdoc		3%
41	Hopscotch		3%
42	Freshworks		3%
43	Process Street		3%
44	Flowla		2%
45	FlowForma		2%
46	Page Pilot		2%
47	Help Scout		2%
48	Leadsie		2%
49	Apty		2%
50	Zite		2%
51	Dubsado		2%
52	Zoho		2%
53	Arrows		2%
54	Produktly		2%
55	Bonsai		2%
56	Skilljar		2%
57	Customer.io		1%
58	Jimo		1%
59	Dock		1%
60	Mixpanel		1%
61	Omniplex Learning		1%
62	Bonboarding		1%
63	Notion		1%
64	Kompassify		1%
65	Hopscotch		1%
66	Velaris		<1%
67	Thought Industries		<1%
68	Typeform		<1%
69	Make		<1%
70	ManyRequests		<1%
71	Softr		<1%
72	Userlist		<1%
73	Assembly		<1%
74	Nextiva		<1%
75	Usetiful		<1%
76	Atlassian		<1%
77	Amplitude		<1%
78	EverAfter		<1%
79	TeamSupport		<1%
80	Microsoft		<1%
81	AgencyHandy		<1%
82	Alphabet		<1%
83	Document360		<1%
84	Helppier		<1%
85	Mindstamp		<1%
86	Airtable		<1%
87	Told		<1%
88	TouchStay		<1%
89	HelpHero		<1%
90	Inline Manual		<1%
91	SuiteDash		<1%
92	Coursebox AI		<1%
93	Worknet.ai		<1%
94	Pushwoosh		<1%
95	SPP		<1%
96	Jotform		<1%
97	Reddit		<1%
98	Customers.ai		<1%
99	Intellum		<1%
100	SmartSuite		<1%