Nicereply vs Zendesk: which does AI recommend?

Since Jun 5 · · ChatGPT and Google AI Mode

Based on 54 AI answers that name bothReviewed by

How we measure

When AI names both, it lists and first about equally often.

Head to head

Listed first when AI names both

NicereplyNicereply: 52%ZendeskZendesk: 48%

Recommended when named

NicereplyNicereply: 96%
ZendeskZendesk: 53%

Topic by topic

Nicereply mentioned more1About even1Zendesk mentioned more2

Nicereply mentioned more

Zendesk mentioned more

About even1

Topics with a ranking for Zendesk only12

What people ask AI about Nicereply and Zendesk

Nicereply listed firstZendesk listed first
  1. What's a good, affordable tool for creating and sending customer satisfaction (CSAT) surveys after a support ticket is closed?Nicereply often first
  2. where can i get CSAT software?Zendesk often first

Who AI mentions first

Nicereply listed firstZendesk listed first
  1. JunNicereply listed first: 64%Zendesk listed first: 36%
  2. JulNicereply listed first: 64%Zendesk listed first: 36%
  3. AugNicereply listed first: 17%Zendesk listed first: 83%
  4. SepNicereply listed first: 64%Zendesk listed first: 36%
  5. OctNicereply listed first: 60%Zendesk listed first: 40%
  6. Nov, so farNicereply listed first: 0%Zendesk listed first: 100%
  • Google AI ModeNicereply listed first: 55%Zendesk listed first: 45%
  • ChatGPTNicereply listed first: 48%Zendesk listed first: 52%

Sites AI cites

Nicereply favouredNeither favouredZendesk favoured

Other brands AI mentions

BrandMentioned in
  1. Survicate69%
  2. Simplesat46%
  3. SurveyMonkey41%
  4. Qualtrics37%
  5. SurveySparrow35%
  6. Zonka Feedback31%
  7. Delighted30%
  8. GEGI SIS30%
  9. Typeform30%
  10. HubSpot24%
  11. Help Scout22%
  12. Medallia22%

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