Atlassian vs Jira Service Management: which does AI recommend?

Since May 29 · · ChatGPT and Google AI Mode

Based on 190 AI responses that name bothReviewed by

How we measure

When AI names both, it usually lists first. It recommends and warns against both about as often.

Head to head

Listed first when AI names both

AtlassianAtlassian: 25%Jira Service ManagementJira Service Management: 75% (Jira Service Management leads)

Recommended when named

AtlassianAtlassian: 87%
Jira Service ManagementJira Service Management: 86%

Warned against · lower is better

AtlassianAtlassian: 2%
Jira Service ManagementJira Service Management: 2%

Topic by topic

Atlassian named more17About even5Jira Service Management named more13

Atlassian named more

Jira Service Management named more

About even5

Only Atlassian is ranked in12

Only Jira Service Management is ranked in7

What people ask AI about Atlassian and Jira Service Management

Atlassian listed firstJira Service Management listed first
  1. My goal is to streamline our IT service delivery. What is the best IT Service Management (ITSM) platform that is ITIL v4 compliant?Jira Service Management almost always first
  2. I need a better way to track IT support tickets. Is a full-featured IT service management tool too complex for a small IT support team?Jira Service Management almost always first
  3. what software should i use for ticketing systems?Jira Service Management almost always first
  4. What is the best IT service management (ITSM) platform for an IT Director looking to implement ITIL practices?Jira Service Management usually first

Who AI mentions first

Atlassian listed firstJira Service Management listed first

has been listed first more often since August; before then, the lead moved between the brands.

  1. JunAtlassian listed first: 32%Jira Service Management listed first: 68%
  2. JulAtlassian listed first: 57%Jira Service Management listed first: 43%
  3. AugAtlassian listed first: 40%Jira Service Management listed first: 60%
  4. SepAtlassian listed first: 15%Jira Service Management listed first: 85%
  5. OctAtlassian listed first: 17%Jira Service Management listed first: 83%
  • ChatGPTAtlassian listed first: 28%Jira Service Management listed first: 72%
  • Google AI ModeAtlassian listed first: 20%Jira Service Management listed first: 80%

Sources AI cites

Atlassian favouredNeither favouredJira Service Management favoured

Other brands AI mentions

BrandMentioned in
  1. Freshservice42%
  2. ServiceNow35%
  3. Zendesk29%
  4. PagerDuty24%
  5. Incident.io20%
  6. ManageEngine ServiceDesk Plus17%
  7. Rootly15%
  8. Freshworks14%
  9. Freshdesk14%
  10. Zohodesk14%
  11. ServiceNow IT Service Management13%
  12. BMC Helix ITSM12%

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